IDEAS home Printed from https://ideas.repec.org/a/kap/jculte/v48y2024i3d10.1007_s10824-024-09515-z.html
   My bibliography  Save this article

Core functions, visitor friendliness and digitalisation: a comparative analysis of corporate museums’ performance

Author

Listed:
  • Chiara Dalle Nogare

    (University of Brescia)

  • Monika Murzyn-Kupisz

    (Jagiellonian University)

Abstract

We exploit a rich dataset on Italian museums to investigate whether corporate museums’ service provision is quantitatively different from the provision by the rest of private museums and by the three different types of Italian publicly owned museums (whose classification is by organisational mode: traditional, autonomous, and outsourced). We consider service provision in the dimensions of core museum functions (research, collection management, dissemination) and visitor friendliness, and we also focus on digital services. We use count data models estimation methods and include controls referring to museums’ characteristics and contextual factors to account for possible confounding effects. Our analysis reveals that corporate museums do not provide more core services than other museums, as expected given the public good component of this category of services. Contrary to expectations, we find that corporate museums are not among the museums providing the largest number of services enhancing visitor friendliness. Finally, corporate museums provide more digital services than traditional public museums and private museums owned by churches, and not less than other museum types. We argue that this latter evidence may come from their interaction with the parent firm. Corporate museums’ higher levels of digitalisation may be seen as the effect of a knowledge spillover between the more profit-oriented business world and the non-profit cultural sector.

Suggested Citation

  • Chiara Dalle Nogare & Monika Murzyn-Kupisz, 2024. "Core functions, visitor friendliness and digitalisation: a comparative analysis of corporate museums’ performance," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 48(3), pages 405-437, September.
  • Handle: RePEc:kap:jculte:v:48:y:2024:i:3:d:10.1007_s10824-024-09515-z
    DOI: 10.1007/s10824-024-09515-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10824-024-09515-z
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1007/s10824-024-09515-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Calogero Guccio & Marco Ferdinando Martorana & Isidoro Mazza & Giacomo Pignataro & Ilde Rizzo, 2022. "Is innovation in ICT valuable for the efficiency of Italian museums?," European Planning Studies, Taylor & Francis Journals, vol. 30(9), pages 1695-1716, September.
    2. Mateo Kries, 2019. "The Vitra Design Museum: From Industry to Culture," Economia della Cultura, Società editrice il Mulino, issue 1, pages 135-142.
    3. Damien Chaney & Mathilde Pulh & Rémi Mencarelli, 2018. "When the arts inspire businesses: Museums as a heritage redefinition tool of brands," Post-Print hal-02047968, HAL.
    4. Eva Vicente & Carmen Camarero & María José Garrido, 2012. "Insights into Innovation in European Museums," Public Management Review, Taylor & Francis Journals, vol. 14(5), pages 649-679, June.
    5. Lamberto Zollo & Riccardo Rialti & Anna Marrucci & Cristiano Ciappei, 2022. "How do museums foster loyalty in tech-savvy visitors? The role of social media and digital experience," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(18), pages 2991-3008, September.
    6. Roberto Cellini & Tiziana Cuccia & Domenico Lisi, 2020. "Spatial dependence in museum services: an analysis of the Italian case," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 44(4), pages 535-562, December.
    7. Karol J. Borowiecki & Trilce Navarrete, 2017. "Digitization of heritage collections as indicator of innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 26(3), pages 227-246, April.
    8. Spielmann, Nathalie & Discua Cruz, Allan & Tyler, Beverly B. & Beukel, Karin, 2021. "Place as a nexus for corporate heritage identity: An international study of family-owned wineries," Journal of Business Research, Elsevier, vol. 129(C), pages 826-837.
    9. Chiara Dalle Nogare & Monika Murzyn-Kupisz, 2021. "Do museums foster innovation through engagement with the cultural and creative industries?," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 45(4), pages 671-704, December.
    10. Burghausen, Mario & Balmer, John M.T., 2014. "Corporate heritage identity management and the multi-modal implementation of a corporate heritage identity," Journal of Business Research, Elsevier, vol. 67(11), pages 2311-2323.
    11. Chaney, Damien & Pulh, Mathilde & Mencarelli, Rémi, 2018. "When the arts inspire businesses: Museums as a heritage redefinition tool of brands," Journal of Business Research, Elsevier, vol. 85(C), pages 452-458.
    12. Damien Chaney & Mathilde Pulh & Rémi Mencarelli, 2018. "When the arts inspire businesses: Museums as a heritage redefinition tool of brands," Post-Print hal-01698405, HAL.
    13. Leo van den Berg & Alexander Otgaar & Christian Berger & Rachel Xiang Feng, 2010. "Industrial Tourism: Opportunities for City and Enterprise," Chapters, in: Peter Karl Kresl (ed.), Economic Strategies for Mature Industrial Economies, chapter 10, Edward Elgar Publishing.
    14. Michela C. Mason & Angelo Riviezzo & Gioele Zamparo & Maria Rosaria Napolitano, 2022. "It is worth a visit! Website quality and visitors’ intentions in the context of corporate museums: a multimethod approach," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(18), pages 3027-3041, September.
    15. Francesca Appiani, 2019. "Design Grand Tour: knowing the Italian design through companies' museums and archives," Economia della Cultura, Società editrice il Mulino, issue 1, pages 99-108.
    16. Enrico E. Bertacchini & Chiara Dalle Nogare & Raffaele Scuderi, 2018. "Ownership, organization structure and public service provision: the case of museums," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 42(4), pages 619-643, November.
    17. Giuseppe Bertoli & Bruno Busacca & Maria Carmela Ostillio & Silvia Di Vito, 2016. "Corporate museums and brand authenticity: Explorative research of the Gucci Museo," Journal of Global Fashion Marketing, Taylor & Francis Journals, vol. 7(3), pages 181-195, July.
    18. Carmen Camarero & Mª Garrido & Eva Vicente, 2011. "How cultural organizations’ size and funding influence innovation and performance: the case of museums," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 35(4), pages 247-266, November.
    19. Elsa Gatelier & David Ross & Laura Phillips & Jean-Baptiste Suquet, 2022. "A business model innovation methodology for implementing digital interpretation experiences in European cultural heritage attractions," Post-Print hal-03658519, HAL.
    20. Paul C. Godfrey & Craig B. Merrill & Jared M. Hansen, 2009. "The relationship between corporate social responsibility and shareholder value: an empirical test of the risk management hypothesis," Strategic Management Journal, Wiley Blackwell, vol. 30(4), pages 425-445, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Douglas S. Noonan & Federico Etro, 2024. "The “Bloomington Issue”," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 48(3), pages 335-337, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:fan:istois:v:html10.3280/isto2023-047002 is not listed on IDEAS
    2. repec:fan:istois:v:html10.3280/isto2023-047003 is not listed on IDEAS
    3. Siyi Wang & Liying Yu & Yuan Rong, 2024. "Measuring museum sustainability in China: a DSR model-driven approach to empower sustainable development goals (SDGs)," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-18, December.
    4. Jui-Che Tu & Li-Xia Liu & Yang Cui, 2019. "A Study on Consumers’ Preferences for the Palace Museum’s Cultural and Creative Products from the Perspective of Cultural Sustainability," Sustainability, MDPI, vol. 11(13), pages 1-23, June.
    5. Maria Rosaria Alfano & Anna Laura Baraldi & Claudia Cantabene, 2023. "Eppur si muove: an evaluation of museum policy reform in Italy," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 47(1), pages 97-131, March.
    6. Mathilde Pulh & Rémi Mencarelli & Damien Chaney, 2019. "The consequences of the heritage experience in brand museums on the consumer–brand relationship," Post-Print halshs-02142424, HAL.
    7. Calogero Guccio & Marco Ferdinando Martorana & Isidoro Mazza & Giacomo Pignataro & Ilde Rizzo, 2022. "Is innovation in ICT valuable for the efficiency of Italian museums?," European Planning Studies, Taylor & Francis Journals, vol. 30(9), pages 1695-1716, September.
    8. repec:fan:istois:v:html10.3280/isto2023-047005 is not listed on IDEAS
    9. Paulin Gohoungodji & Nabil Amara, 2023. "Art of innovating in the arts: definitions, determinants, and mode of innovation in creative industries, a systematic review," Review of Managerial Science, Springer, vol. 17(8), pages 2685-2725, November.
    10. Quaglione, Davide & Cassetta, Ernesto & Crociata, Alessandro & Marra, Alessandro & Sarra, Alessandro, 2019. "An assessment of the role of cultural capital on sustainable mobility behaviours: Conceptual framework and empirical evidence," Socio-Economic Planning Sciences, Elsevier, vol. 66(C), pages 24-34.
    11. Mario Burghausen, 2023. "The presence of the omni-temporal: theoretical foundations of (corporate) brand heritage design," Journal of Brand Management, Palgrave Macmillan, vol. 30(2), pages 129-143, March.
    12. Kinias, Ioannis & Chalis, Spyridon & Glyptis, Loukas, 2023. "Family business research: A systematic review and an uncelebrated role of marketing," Journal of Business Research, Elsevier, vol. 162(C).
    13. Alessio Emanuele Biondo & Roberto Cellini & Tiziana Cuccia, 2020. "Choices on museum attendance: An agent‐based approach," Metroeconomica, Wiley Blackwell, vol. 71(4), pages 882-897, November.
    14. Spielmann, Nathalie & Discua Cruz, Allan & Tyler, Beverly B. & Cerrato, Daniele, 2022. "Signaling stewardship and the value of family in a brand heritage Identity: A cross-cultural study of wineries," Journal of Business Research, Elsevier, vol. 153(C), pages 35-45.
    15. Izabela Luiza Pop & Anca Borza & Anuța Buiga & Diana Ighian & Rita Toader, 2019. "Achieving Cultural Sustainability in Museums: A Step Toward Sustainable Development," Sustainability, MDPI, vol. 11(4), pages 1-22, February.
    16. Del Barrio-Tellado, María José & Gómez-Vega, Mafalda & Herrero-Prieto, Luis César, 2023. "Performance of cultural heritage institutions: A regional perspective," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).
    17. John M. T. Balmer, 2023. "Heraldry, mottos, and corporate heritage discovery at the University of Strathclyde: a case of useful learning," Journal of Brand Management, Palgrave Macmillan, vol. 30(2), pages 170-183, March.
    18. Al-Amad, Amjad H. & Balmer, John M.T., 2023. "Augmented role identity saliency of CSR in corporate heritage organizations," Journal of Business Research, Elsevier, vol. 155(PA).
    19. Pedro Mir Bernal & Fabien Pecot & Bradford Hudson & Virginie Barnier, 2023. "Inducing omni-temporality: product heritage appropriation in corporate heritage brand construction," Journal of Brand Management, Palgrave Macmillan, vol. 30(2), pages 144-156, March.
    20. Xueyan Dong & Jingyu Gao & Sunny Li Sun & Kangtao Ye, 2021. "Doing extreme by doing good," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 291-315, March.
    21. Leon Zolotoy & Don O’Sullivan & Keke Song, 2021. "The Role of Ethical Standards in the Relationship Between Religious Social Norms and M&A Announcement Returns," Journal of Business Ethics, Springer, vol. 170(4), pages 721-742, May.
    22. Franck Brulhart & Sandrine Gherra & Bertrand V. Quelin, 2019. "Do Stakeholder Orientation and Environmental Proactivity Impact Firm Profitability?," Journal of Business Ethics, Springer, vol. 158(1), pages 25-46, August.
    23. Gary M. Fleischman & Eric N. Johnson & Kenton B. Walker & Sean R. Valentine, 2019. "Ethics Versus Outcomes: Managerial Responses to Incentive-Driven and Goal-Induced Employee Behavior," Journal of Business Ethics, Springer, vol. 158(4), pages 951-967, September.

    More about this item

    Keywords

    Corporate museums; Museum services; Digitalisation; Innovation;
    All these keywords.

    JEL classification:

    • Z11 - Other Special Topics - - Cultural Economics - - - Economics of the Arts and Literature
    • L33 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Comparison of Public and Private Enterprise and Nonprofit Institutions; Privatization; Contracting Out
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jculte:v:48:y:2024:i:3:d:10.1007_s10824-024-09515-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.