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A Scorecard Framework Proposal for Improving Software Factories’ Sustainability: A Case Study of a Spanish Firm in the Financial Sector

Author

Listed:
  • César Álvarez

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain
    These authors contributed equally to this work.)

  • Vicente Rodríguez

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain
    These authors contributed equally to this work.)

  • Francisco Ortega

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain
    These authors contributed equally to this work.)

  • Joaquín Villanueva

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain
    These authors contributed equally to this work.)

Abstract

Financial institutions and especially banks have always been at the forefront of innovation in management policies in order to improve their performance, and banking is probably one of the sectors that more effectively measures productivity and efficiency in virtually all aspects of its business. However, there is one area that still fails: the productivity of its software development projects. For years banking institutions have chosen to outsource their software projects using software firms created by them for this purpose, but up until a few years ago, the deadline for the delivery of the projects was more important than the efficiency with which they were developed. The last economic crisis has forced financial institutions to review and improve the software development efficiency related to their software factories to achieve a sustainable and feasible model. The sustainability of these software factories can be achieved by improving their strategic management, and the Balanced Scorecard (BSC) framework can be very useful in order to obtain this. Based on the concepts and practices of the BSC, this paper proposes a specific model to establish this kind of software factory as a way of improving their sustainability and applies it to a large Spanish firm specializing in financial sector software. We have included a preliminary validation plan as well as the first monitoring results. The adoption is still very recent and more data are needed to measure all the perspectives so no definitive conclusions can be drawn.

Suggested Citation

  • César Álvarez & Vicente Rodríguez & Francisco Ortega & Joaquín Villanueva, 2015. "A Scorecard Framework Proposal for Improving Software Factories’ Sustainability: A Case Study of a Spanish Firm in the Financial Sector," Sustainability, MDPI, vol. 7(12), pages 1-23, December.
    • Handle: RePEc:gam:jsusta:v:7:y:2015:i:12:p:15800-16021:d:59843
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    References listed on IDEAS

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    Cited by:

    1. Vicente Rodríguez Montequín & Joaquín Manuel Villanueva Balsera & Marina Díaz Piloñeta & César Álvarez Pérez, 2020. "A Bradley-Terry Model-Based Approach to Prioritize the Balance Scorecard Driving Factors: The Case Study of a Financial Software Factory," Mathematics, MDPI, vol. 8(2), pages 1-15, February.
    2. Chih-Chao Chung & Li-Chung Chao & Chih-Hong Chen & Shi-Jer Lou, 2016. "A Balanced Scorecard of Sustainable Management in the Taiwanese Bicycle Industry: Development of Performance Indicators and Importance Analysis," Sustainability, MDPI, vol. 8(6), pages 1-21, May.
    3. César Álvarez Pérez & Vicente Rodríguez Montequín & Francisco Ortega Fernández & Joaquín Villanueva Balsera, 2017. "Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial ," Sustainability, MDPI, vol. 9(4), pages 1-23, March.

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