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Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial Sector

Author

Listed:
  • César Álvarez Pérez

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Vicente Rodríguez Montequín

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Francisco Ortega Fernández

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

  • Joaquín Villanueva Balsera

    (Department of Project Engineering, University of Oviedo, C/Independencia 3, 33004 Oviedo, Spain)

Abstract

This paper presents a case study of how a Spanish financial software factory (FSF) has determined the weights of the indicators and objectives included in their strategy map with the aim of ensuring its business sustainability. A strategy map is a graphical representation of the cause-effect relationships between strategic objectives and indicators of a balanced scorecard (BSC). The detailed description of the strategy map development and deployment is not part of the aim of this work as it was described in a former paper. In this study, FAHP, a multicriteria decision-making (MCDM) method using the concepts of fuzzy set theory and hierarchical structure analysis, was used to calculate the weights. The analysis was carried out considering the points of view of different groups of stakeholders (shareholders, top management, middle managers, other employees, customers and some experts in the field of software factories) and the results are presented grouped by role to get a better understanding of the preferences of each kind of stakeholder. The conclusions of this study give a better insight of the corporative sustainability strategies of this kind of firms as well as the different vision of each stakeholder, what could be very valuable to the software factory managers for the decision-making and the strategic management of their organizations.

Suggested Citation

  • César Álvarez Pérez & Vicente Rodríguez Montequín & Francisco Ortega Fernández & Joaquín Villanueva Balsera, 2017. "Integration of Balanced Scorecard (BSC), Strategy Map, and Fuzzy Analytic Hierarchy Process (FAHP) for a Sustainability Business Framework: A Case Study of a Spanish Software Factory in the Financial ," Sustainability, MDPI, vol. 9(4), pages 1-23, March.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:4:p:527-:d:94470
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    References listed on IDEAS

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    1. Steve Evans & Doroteya Vladimirova & Maria Holgado & Kirsten Van Fossen & Miying Yang & Elisabete A. Silva & Claire Y. Barlow, 2017. "Business Model Innovation for Sustainability: Towards a Unified Perspective for Creation of Sustainable Business Models," Business Strategy and the Environment, Wiley Blackwell, vol. 26(5), pages 597-608, July.
    2. Bentes, Alexandre Veronese & Carneiro, Jorge & da Silva, Jorge Ferreira & Kimura, Herbert, 2012. "Multidimensional assessment of organizational performance: Integrating BSC and AHP," Journal of Business Research, Elsevier, vol. 65(12), pages 1790-1799.
    3. César Álvarez & Vicente Rodríguez & Francisco Ortega & Joaquín Villanueva, 2015. "A Scorecard Framework Proposal for Improving Software Factories’ Sustainability: A Case Study of a Spanish Firm in the Financial Sector," Sustainability, MDPI, vol. 7(12), pages 1-23, December.
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    Cited by:

    1. Diego G. Ferber Pineyrua & Alfonso Redondo & José A. Pascual & Ángel M. Gento, 2021. "Knowledge Management and Sustainable Balanced Scorecard: Practical Application to a Service SME," Sustainability, MDPI, vol. 13(13), pages 1-24, June.
    2. Khanmohammadi, Ehsan & Malmir, Behnam & Safari, Hossein & Zandieh, Mostafa, 2019. "A new approach to strategic objectives ranking based on fuzzy logarithmic least squares method and fuzzy similarity technique," Operations Research Perspectives, Elsevier, vol. 6(C).
    3. Beata Zyznarska-Dworczak, 2018. "The Development Perspectives of Sustainable Management Accounting in Central and Eastern European Countries," Sustainability, MDPI, vol. 10(5), pages 1-21, May.
    4. Ivo Hristov & Antonio Chirico & Andrea Appolloni, 2019. "Sustainability Value Creation, Survival, and Growth of the Company: A Critical Perspective in the Sustainability Balanced Scorecard (SBSC)," Sustainability, MDPI, vol. 11(7), pages 1-19, April.

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