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Determining the Equilibrium Point between Efficiency and Well-Being in Enterprise Social Media Usage: A Hybrid Approach Using Response Surfaces and Optimization Methods

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  • Xizi Wang

    (School of Information Management, Nanjing University, Nanjing 210023, China)

  • Guangwei Hu

    (School of Information Management, Nanjing University, Nanjing 210023, China)

  • Yuanyuan Shu

    (School of Information Management, Nanjing University, Nanjing 210023, China)

  • Wenfeng Si

    (School of Sociology and Population Studies, Nanjing University of Posts and Telecommunications, Nanjing 210003, China)

Abstract

With the progression of digital transformation in the workplace, the use of enterprise social media has become a daily routine in contemporary organizations. In the course of this transition, securing enterprise social media for both efficiency and individual well-being is pivotal as it steers digital transformation towards a sustainable future. Despite the huge benefits, the impact of enterprise social media on individuals is often seen as a double-edged sword, posing a managerial dilemma to organizations. To address this issue, our research developed a hybrid method aiming at maximizing efficiency and protecting employees’ psychological well-being with neither target being compromised. Polynomial regression with response surfaces was employed to visually elucidate the variations in work engagement and work exhaustion, thereby identifying the conditions for optimal values of work engagement. We then transformed the conflicting outcome variables into a single optimization goal. By calculating the equilibrium point and comparing various predictor limits, we determined an optimal condition to achieve both targets. Specifically, the equilibrium point is identified when employees’ psychological detachment slightly exceeds enterprise social media use. The optimal condition can be identified when two predictors are symmetrically aligned with each other. Our method demonstrates that a congruence framework of enterprise social media use is conducive to both efficiency and well-being, challenging the existing assertion that moderate usage is most favorable and questioning linear relationship assumptions. This study extends the innovative application of optimization techniques to broader managerial domains and provides practical solutions for reconciling the contradictory effects between well-being and efficiency, thereby promoting the sustainable success of enterprise social media.

Suggested Citation

  • Xizi Wang & Guangwei Hu & Yuanyuan Shu & Wenfeng Si, 2024. "Determining the Equilibrium Point between Efficiency and Well-Being in Enterprise Social Media Usage: A Hybrid Approach Using Response Surfaces and Optimization Methods," Sustainability, MDPI, vol. 16(17), pages 1-21, August.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:17:p:7316-:d:1464001
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    References listed on IDEAS

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    1. Yongdong Shen & Yuan (Daniel) Cheng & Jianxing Yu, 2023. "From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19," Public Management Review, Taylor & Francis Journals, vol. 25(4), pages 710-733, April.
    2. April Yue, Cen, 2022. "The paradox of using public social media for work: The influence of after-hours work communication on employee outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 748-759.
    3. Fujimoto, Yuka & Ferdous, Ahmed Shahriar & Sekiguchi, Tomoki & Sugianto, Ly-Fie, 2016. "The effect of mobile technology usage on work engagement and emotional exhaustion in Japan," Journal of Business Research, Elsevier, vol. 69(9), pages 3315-3323.
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