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The paradox of using public social media for work: The influence of after-hours work communication on employee outcomes

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  • April Yue, Cen

Abstract

This study examined employees’ after-hours work-related social media communication through the lens of their consumption, contribution, creation, and conversation, and it explored in great depth the paradoxes inherent in how employees use public social media for professional purposes outside of normal working hours. Specifically, this study investigated the effect of work-related social media use (WRSMU) outside regular work hours on various employee outcomes. An online survey was conducted with 815 employees in the U.S. The findings revealed two opposing mechanisms through which after-hours WRSMU affected employees’ work engagement. On the one hand, WRSMU was positively related to organizational identification, which in turn positively affected work engagement. On the other hand, after-hours WRSMU also led to more work-family conflict, which in turn decreased work engagement.

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  • April Yue, Cen, 2022. "The paradox of using public social media for work: The influence of after-hours work communication on employee outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 748-759.
    • Handle: RePEc:eee:jbrese:v:149:y:2022:i:c:p:748-759
    DOI: 10.1016/j.jbusres.2022.05.079
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    References listed on IDEAS

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    3. Françoise Simon & Vesselina Tossan, 2018. "Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media," Post-Print hal-01867273, HAL.
    4. Batia M. Wiesenfeld & Sumita Raghuram & Raghu Garud, 1999. "Communication Patterns as Determinants of Organizational Identification in a Virtual Organization," Organization Science, INFORMS, vol. 10(6), pages 777-790, December.
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    6. Hongwei He & Weichun Zhu & Xiaoming Zheng, 2014. "Procedural Justice and Employee Engagement: Roles of Organizational Identification and Moral Identity Centrality," Journal of Business Ethics, Springer, vol. 122(4), pages 681-695, July.
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    Cited by:

    1. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    2. Xizi Wang & Guangwei Hu & Yuanyuan Shu & Wenfeng Si, 2024. "Determining the Equilibrium Point between Efficiency and Well-Being in Enterprise Social Media Usage: A Hybrid Approach Using Response Surfaces and Optimization Methods," Sustainability, MDPI, vol. 16(17), pages 1-21, August.
    3. Fengmei Ren & Yuerong Zhou & Zhigang Song, 2024. "After-Hours Work Challenges and Employee Creativity: A Moderated Mediation Model," Sustainability, MDPI, vol. 16(17), pages 1-15, September.

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