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From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

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  • Yongdong Shen
  • Yuan (Daniel) Cheng
  • Jianxing Yu

Abstract

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

Suggested Citation

  • Yongdong Shen & Yuan (Daniel) Cheng & Jianxing Yu, 2023. "From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19," Public Management Review, Taylor & Francis Journals, vol. 25(4), pages 710-733, April.
    • Handle: RePEc:taf:rpxmxx:v:25:y:2023:i:4:p:710-733
    DOI: 10.1080/14719037.2022.2033052
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    Cited by:

    1. Xizi Wang & Guangwei Hu & Yuanyuan Shu & Wenfeng Si, 2024. "Determining the Equilibrium Point between Efficiency and Well-Being in Enterprise Social Media Usage: A Hybrid Approach Using Response Surfaces and Optimization Methods," Sustainability, MDPI, vol. 16(17), pages 1-21, August.

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