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Understanding the consequences of public social media use for work

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  • van Zoonen, Ward
  • Verhoeven, Joost W.M.
  • Vliegenthart, Rens

Abstract

Social media has slowly become ubiquitous in the workplace; however, the use of these technologies has been associated with both positive and negative consequences. Using the JD-R model, this study examines these positive and negative consequences of the public social media use for work. Survey data of 421 employees is used to explore the relationship between public social media use for work and engagement, and exhaustion, through opposing mechanisms. The findings demonstrate that interruptions and work–life conflict are important demands, whereas accessibility and efficient communication are resources associated with social media use for work. These demands and resources are related to engagement and exhaustion.

Suggested Citation

  • van Zoonen, Ward & Verhoeven, Joost W.M. & Vliegenthart, Rens, 2017. "Understanding the consequences of public social media use for work," European Management Journal, Elsevier, vol. 35(5), pages 595-605.
    • Handle: RePEc:eee:eurman:v:35:y:2017:i:5:p:595-605
    DOI: 10.1016/j.emj.2017.07.006
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    1. Jaffar Abbas & Jaffar Aman & Mohammad Nurunnabi & Shaher Bano, 2019. "The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
    2. Helena Bulinska-Stangrecka & Anna Bagienska & Yasangi Anuradha Iddagoda, 2021. "The Mediating Role of Social Media in the Relationship between Perceived Leadership Support and Employee Engagement in Banking," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 851-874.
    3. Norhadijah Md Mokhtar & Norhayati Hussin, 2017. "Social Media Communication and their Contingency Impacts on the Sustainability of Organization Performance and Practices," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(11), pages 898-907, November.
    4. Nida Kamal & Sajeela Rabbani & Hina Samdani & Sobia Shujaat & Mubashir Ahmad, 2020. "Social Media Usage, Overload and Exhaustion: A Performance Perspective," International Review of Management and Marketing, Econjournals, vol. 10(5), pages 19-26.
    5. Beata Hysa & Aneta Karasek & Iwona Zdonek, 2021. "Social Media Usage by Different Generations as a Tool for Sustainable Tourism Marketing in Society 5.0 Idea," Sustainability, MDPI, vol. 13(3), pages 1-27, January.
    6. Talwar, Shalini & Dhir, Amandeep & Kaur, Puneet & Zafar, Nida & Alrasheedy, Melfi, 2019. "Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 72-82.
    7. Sandra M. Leitner & Roman Stöllinger, 2022. "Does my Computer Protect me from Burnout? Cross-country Evidence on the Impact of ICT use within the Job Demands-Resources Model," wiiw Working Papers 216, The Vienna Institute for International Economic Studies, wiiw.
    8. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    9. April Yue, Cen, 2022. "The paradox of using public social media for work: The influence of after-hours work communication on employee outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 748-759.
    10. Zagidullin, Marat & Aziz, Nergis & Kozhakhmet, Sanat, 2021. "Government policies and attitudes to social media use among users in Turkey: The role of awareness of policies, political involvement, online trust, and party identification," Technology in Society, Elsevier, vol. 67(C).
    11. Junzhe Zhao & Tengfei Guo & Sudong Shang & Minghui Wang, 2021. "Work along Both Lines: The Positive Impact of Work-Based Social Media Use on Job Performance," IJERPH, MDPI, vol. 18(21), pages 1-11, November.
    12. Xiu-Kin Loh & Voon-Hsien Lee & Xiu-Ming Loh & Garry Wei-Han Tan & Keng-Boon Ooi & Yogesh K. Dwivedi, 2022. "The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?," Information Systems Frontiers, Springer, vol. 24(6), pages 1887-1904, December.
    13. Yazn Alshamaila & Ferial Mohammad Abu Awwad & Ra’ed Masa’deh & Mahmoud E. Farfoura, 2023. "Complexities, Challenges, and Opportunities of Mobile Learning: A Case Study at the University of Jordan," Sustainability, MDPI, vol. 15(12), pages 1-24, June.
    14. Baccarella, Christian V. & Wagner, Timm F. & Kietzmann, Jan H. & McCarthy, Ian P., 2018. "Social media? It's serious! Understanding the dark side of social media," European Management Journal, Elsevier, vol. 36(4), pages 431-438.
    15. Adedolapo AWONIYI & Moyosore BECKLEY, 2023. "Social Media Usage among Private and Public Organisations Inibadan," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(6), pages 1001-1009, June.

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