IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i8p6694-d1124180.html
   My bibliography  Save this article

Understanding the COVID-19 Pandemic’s Impact on E-Learner Satisfaction at the Tertiary Level

Author

Listed:
  • Mohammed Rafiqul Islam

    (Department of Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh 2220, Bangladesh)

  • Rimon Sarker

    (Department of Human Resource Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh 2220, Bangladesh)

  • Rebaka Sultana

    (Department of Business Administration (Management), Bangladesh Army International University of Science and Technology (BAIUST), Cumilla Cantonment, Cumilla 3100, Bangladesh)

  • Md. Faisal-E-Alam

    (Department of Management Studies, Begum Rokeya University, Rangpur 5404, Bangladesh)

  • Rui Alexandre Castanho

    (Faculty of Applied Sciences, WSB University, 41-300 Dabrowa Górnicza, Poland
    College of Business and Economics, University of Johannesburg, P.O. Box 524, Auckland Park, Johannesburg 2006, South Africa)

  • Daniel Meyer

    (College of Business and Economics, University of Johannesburg, P.O. Box 524, Auckland Park, Johannesburg 2006, South Africa)

Abstract

E-learning has recently gained considerable interest among stakeholders, including educators, students, and policymakers. During the pandemic, organized online learning is critical to an effective e-learning system because it helps both teaching and learning. Thus, the current study intends to explore the factors contributing to e-learners’ satisfaction during the COVID-19 pandemic. A questionnaire survey was conducted to gather data from 650 university students selected through convenience sampling. The data were analyzed using the Statistical Package for the Social Sciences (SPSS). The factors essential to boosting e-learner satisfaction were identified using confirmatory factor analysis (CFA). Frequency distribution and percentages were used to identify the demographic characteristics of respondents, and a reliability test was conducted to test the internal consistency of the data. This study employed structural equation modeling (SEM) to trace the relationship between the six independent variables and e-learner satisfaction. Regression results revealed that psychological factors, educational materials and design, access to technological devices, instructor attributes, and perceptions and expectations significantly influence e-learner satisfaction. However, students’ engagement had no significant influence on the same. Because, most respondents had a clear preference for physical learning. The findings of this study will help educationists and policymakers take necessary steps in enhancing learners’ satisfaction and improving their academic performance.

Suggested Citation

  • Mohammed Rafiqul Islam & Rimon Sarker & Rebaka Sultana & Md. Faisal-E-Alam & Rui Alexandre Castanho & Daniel Meyer, 2023. "Understanding the COVID-19 Pandemic’s Impact on E-Learner Satisfaction at the Tertiary Level," Sustainability, MDPI, vol. 15(8), pages 1-14, April.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:8:p:6694-:d:1124180
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/8/6694/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/8/6694/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jianhui Yu & Changqin Huang & Zhongmei Han & Tao He & Ming Li, 2020. "Investigating the Influence of Interaction on Learning Persistence in Online Settings: Moderation or Mediation of Academic Emotions?," IJERPH, MDPI, vol. 17(7), pages 1-21, March.
    2. Józef Ober & Anna Kochmańska, 2022. "Remote Learning in Higher Education: Evidence from Poland," IJERPH, MDPI, vol. 19(21), pages 1-35, November.
    3. Gerardo Gómez-García & Magdalena Ramos-Navas-Parejo & Juan-Carlos de la Cruz-Campos & Carmen Rodríguez-Jiménez, 2022. "Impact of COVID-19 on University Students: An Analysis of Its Influence on Psychological and Academic Factors," IJERPH, MDPI, vol. 19(16), pages 1-15, August.
    4. Eveline Siregar, 2022. "Antecedents of E-Learning Readiness and Student Satisfaction in Institutions of Higher Education during the COVID-19 Pandemic," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 9(3), pages 155-165.
    5. Sandra Ricart & Rubén A. Villar-Navascués & Salvador Gil-Guirado & María Hernández-Hernández & Antonio M. Rico-Amorós & Jorge Olcina-Cantos, 2020. "Could MOOC-Takers’ Behavior Discuss the Meaning of Success-Dropout Rate? Players, Auditors, and Spectators in a Geographical Analysis Course about Natural Risks," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
    6. Naim Ahmad & Noorulhasan Naveed Quadri & Mohamed Rafik N. Qureshi & Mohammad Mahtab Alam, 2018. "Relationship Modeling of Critical Success Factors for Enhancing Sustainability and Performance in E-Learning," Sustainability, MDPI, vol. 10(12), pages 1-16, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mohamed Zine & Fouzi Harrou & Mohammed Terbeche & Mohammed Bellahcene & Abdelkader Dairi & Ying Sun, 2023. "E-Learning Readiness Assessment Using Machine Learning Methods," Sustainability, MDPI, vol. 15(11), pages 1-22, June.
    2. Zhou Yan & Meng Na & Syed Shah Alam & Mohammad Masukujjaman & Ye Xiao Lu, 2022. "Teacher Competencies and School Improvement Specialist Coaching (SISC+) Programme in Malaysia as a Model for Improvement of Quality Education in China," Sustainability, MDPI, vol. 14(23), pages 1-17, December.
    3. Xiaobing Xian & Yu Zhang & Aiting Bai & Xingpeng Zhai & Hong Hu & Jiao Zhang & Mengliang Ye, 2022. "Association between Family Support, Stress, and Sleep Quality among College Students during the COVID-19 Online Learning Period," IJERPH, MDPI, vol. 20(1), pages 1-12, December.
    4. Mary E. Richards & Mandekh Hussein & Enrique Castro-Sánchez & Olwenn Martin, 2024. "Breaching boundaries: reflections on the journey towards a transdisciplinary arts and sciences undergraduate degree programme to address global challenges," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-8, December.
    5. Hüseyin Uzunboylu & Gönül Akçamete & Nilgün Sarp & Mukaddes Demirok, 2022. "Primary Schoolteachers’ Opinions about Gifted Education Programmes in Distance Education," Sustainability, MDPI, vol. 14(24), pages 1-25, December.
    6. Naim Ahmad & Ayman Qahmash, 2021. "SmartISM: Implementation and Assessment of Interpretive Structural Modeling," Sustainability, MDPI, vol. 13(16), pages 1-27, August.
    7. Amedeo Maizza & Monica Fait & Paola Scorrano & Antonio Iazzi, 2019. "How Knowledge Sharing Culture Can Become a Facilitator of the Sustainable Development in the Agrifood Sector," Sustainability, MDPI, vol. 11(4), pages 1-15, February.
    8. Naim Ahmad & Najmul Hoda & Fahad Alahmari, 2020. "Developing a Cloud-Based Mobile Learning Adoption Model to Promote Sustainable Education," Sustainability, MDPI, vol. 12(8), pages 1-18, April.
    9. Lorena Espina-Romero & Doile Ríos Parra & José Gregorio Noroño-Sánchez & Gloria Rojas-Cangahuala & Luz Emerita Cervera Cajo & Pedro Alfonso Velásquez-Tapullima, 2024. "Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations," Sustainability, MDPI, vol. 16(5), pages 1-19, March.
    10. Youlai Zeng & Jiaxin Wei & Wenting Zhang & Nan Sun, 2024. "Online class-related boredom and perceived academic achievement among college students: the roles of gender and school motivation," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
    11. Kata Morvay-Sey & Melinda Trpkovici & Pongrác Ács & Dávid Paár & Ágnes Pálvölgyi, 2022. "Psychological Responses of Hungarian Students during the First Wave of the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(18), pages 1-17, September.
    12. Quadri Noorulhasan Naveed & Mohammad Mahtab Alam & Nasser Tairan, 2020. "Structural Equation Modeling for Mobile Learning Acceptance by University Students: An Empirical Study," Sustainability, MDPI, vol. 12(20), pages 1-17, October.
    13. Omar Habets & Beatrice Van der Heijden & Omar Ramzy & Jol Stoffers & Pascale Peters, 2021. "Employable through Social Media: An Intervention Study," Sustainability, MDPI, vol. 13(9), pages 1-17, May.
    14. Xuemei Wu & Zhenzhen He & Mingxi Li & Zhongmei Han & Changqin Huang, 2022. "Identifying Learners’ Interaction Patterns in an Online Learning Community," IJERPH, MDPI, vol. 19(4), pages 1-20, February.
    15. Jenalyn Shigella G. Yandug & Erika Mae D. Costales & Ardvin Kester S. Ong, 2023. "A Conjoint Analysis Approach, Implications, and Mitigation Plans in Analyzing Students’ Preferences for Online Learning Delivery Types during the COVID-19 Pandemic for Engineering Students: A Case Stu," Sustainability, MDPI, vol. 15(6), pages 1-15, March.
    16. Jiankang He & Xue Yang & Mingxuan Du & Chengjia Zhao & Xin Wang & Guohua Zhang & Honglei Peng, 2022. "Prospective Association between Smartphone Addiction and Perceived Stress and Moderation of Boredom during COVID-19 in China," IJERPH, MDPI, vol. 19(22), pages 1-10, November.
    17. Kwiatkowska-Ciotucha Dorota & Załuska Urszula, 2023. "Remote Education during the Covid-19 Pandemic in the Opinion of Students," Econometrics. Advances in Applied Data Analysis, Sciendo, vol. 27(2), pages 1-20, June.
    18. Abide Coskun-Setirek & Zuhal Tanrikulu, 2021. "M-Universities: Critical Sustainability Factors," SAGE Open, , vol. 11(1), pages 21582440219, March.
    19. Heng Xu & Jingru Wang & Zhaodan Tai & Hao-Chiangkoong Lin, 2021. "Empirical Study on the Factors Affecting User Switching Behavior of Online Learning Platform Based on Push-Pull-Mooring Theory," Sustainability, MDPI, vol. 13(13), pages 1-16, June.
    20. Quadri Noorulhasan Naveed & Adel Ibrahim Qahmash & Muna Al-Razgan & Karishma M. Qureshi & Mohamed Rafik Noor Mohamed Qureshi & Ali A. Alwan, 2022. "Evaluating and Prioritizing Barriers for Sustainable E-Learning Using Analytic Hierarchy Process-Group Decision Making," Sustainability, MDPI, vol. 14(15), pages 1-18, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:8:p:6694-:d:1124180. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.