IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i19p10996-d649549.html
   My bibliography  Save this article

Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

Author

Listed:
  • Andreea Barbu

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Gheorghe Militaru

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Dana Corina Deselnicu

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Ştefan-Alexandru Catană

    (Faculty of Business and Administration, University of Bucharest, 030018 Bucharest, Romania)

Abstract

The recent preoccupations of companies are quite varied, but most of them have the same objective—the improvement of organizational performance. The service area is a very popular one among individual clients or legal entities, the latter having many more interactions with companies in the IT area following the COVID-19 pandemic. The objective of this paper is to determine the factors that contribute to improving the organizational performance of IT service companies. The study involves exploratory, quantitative research that analyzes the perceptions of employees in the Romanian IT sector regarding the performance of their companies, as well as the key success factors that enable its achievement. The results indicate that organizational culture, organizational innovation level, service quality, and employee skills are some of the most important variables that can influence the organizational performance of Romanian IT service providers, thus contributing to their economic sustainability. Moreover, in this field, entrepreneurs should be more concerned about developing employees’ skills and improving their satisfaction, as they are one of the key resources for a sustainable business in the IT industry.

Suggested Citation

  • Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10996-:d:649549
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/19/10996/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/19/10996/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bill Wooldridge & Steven W. Floyd, 1990. "The strategy process, middle management involvement, and organizational performance," Strategic Management Journal, Wiley Blackwell, vol. 11(3), pages 231-241, March.
    2. Lebas, Michel J., 1995. "Performance measurement and performance management," International Journal of Production Economics, Elsevier, vol. 41(1-3), pages 23-35, October.
    3. Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
    4. Andrea Chiarini, 2012. "From Total Quality Control to Lean Six Sigma," SpringerBriefs in Business, Springer, edition 127, number 978-88-470-2658-2, October.
    5. Miriam Jankalová & Radoslav Jankal, 2018. "Sustainability Assessment According to the Selected Business Excellence Models," Sustainability, MDPI, vol. 10(10), pages 1-24, October.
    6. Prajogo, Daniel & Toy, Jordan & Bhattacharya, Ananya & Oke, Adegoke & Cheng, T.C.E., 2018. "The relationships between information management, process management and operational performance: Internal and external contexts," International Journal of Production Economics, Elsevier, vol. 199(C), pages 95-103.
    7. Andreea BARBU & Gheorghe MILITARU, 2018. "Investigating The Innovation Potential Of A Company Obtained Through Social Media," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(1), pages 247-258, November.
    8. Chanin Yoopetch & Suthep Nimsai & Boonying Kongarchapatara, 2021. "The Effects of Employee Learning, Knowledge, Benefits, and Satisfaction on Employee Performance and Career Growth in the Hospitality Industry," Sustainability, MDPI, vol. 13(8), pages 1-14, April.
    9. Siti Nuryanah & Sardar M. N. Islam, 2015. "Corporate Governance and Financial Management," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-137-43561-3, March.
    10. Coad, Alex & Segarra, Agustí & Teruel, Mercedes, 2013. "Like milk or wine: Does firm performance improve with age?," Structural Change and Economic Dynamics, Elsevier, vol. 24(C), pages 173-189.
    11. Cai, Shaohan & Jun, Minjoon, 2018. "A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance," International Journal of Production Economics, Elsevier, vol. 196(C), pages 248-260.
    12. Andrea Chiarini, 2012. "Total Quality Management," SpringerBriefs in Business, in: From Total Quality Control to Lean Six Sigma, edition 127, chapter 0, pages 17-21, Springer.
    13. Adnan Iqbal, 2018. "The strategic human resource management approaches and organisational performance," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 16(2), pages 181-193, November.
    14. Pascual Berrone & Jordi Surroca & Josep Tribó, 2007. "Corporate Ethical Identity as a Determinant of Firm Performance: A Test of the Mediating Role of Stakeholder Satisfaction," Journal of Business Ethics, Springer, vol. 76(1), pages 35-53, November.
    15. Vanessa Magness, 2006. "Strategic posture, financial performance and environmental disclosure: An empirical test of legitimacy theory," Accounting, Auditing & Accountability Journal, Emerald Group Publishing, vol. 19(4), pages 540-563, July.
    16. Samuel Kanga Odalo & George Achoki & Amos Njuguna, 2016. "Relating Company Size and Financial Performance in Agricultural Firms Listed in the Nairobi Securities Exchange in Kenya," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 8(9), pages 34-40, September.
    17. Siougle, Efrosini & Dimelis, Sophia & Economidou, Claire, 2019. "Does ISO 9000 certification matter for firm performance? A group analysis of Greek listed companies," International Journal of Production Economics, Elsevier, vol. 209(C), pages 2-11.
    18. Huang, Chi-Jui, 2010. "Corporate governance, corporate social responsibility and corporate performance," Journal of Management & Organization, Cambridge University Press, vol. 16(5), pages 641-655, November.
    19. Sven Jung & Felix Wortmann & Wolfgang Bronner & Oliver Gassmann, 2021. "Platform Economy: Converging IoT Platforms and Ecosystems," Springer Books, in: Oliver Gassmann & Fabrizio Ferrandina (ed.), Connected Business, pages 35-54, Springer.
    20. Andreea Barbu & Gheorghe Militaru, 2019. "The Key Indicators Used to Measure the Performance of the Service Companies: A Literature Review," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 355-364, August.
    21. Nour Chams & Josep García-Blandón & Khaled Hassan, 2021. "Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management," Sustainability, MDPI, vol. 13(13), pages 1-18, June.
    22. Chang, Woojung & Ellinger, Alexander E. & Kim, Kyoungmi (Kate) & Franke, George R., 2016. "Supply chain integration and firm financial performance: A meta-analysis of positional advantage mediation and moderating factors," European Management Journal, Elsevier, vol. 34(3), pages 282-295.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Stefan-Alexandru Catana & Sorin-George Toma & Catalin Gradinaru, 2021. "Larry Page and Internet Entrepreneurship," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 239-243, December.
    2. Sorin-George TOMA & Ştefan-Alexandru CATANĂ, 2021. "Innovative Entrepreneurship In The Business Of Electronics: The Case Of Samsung Company," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 18, pages 131-135, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. María del Mar Miras‐Rodríguez & Amalia Carrasco‐Gallego & Bernabé Escobar‐Pérez, 2015. "Are Socially Responsible Behaviors Paid Off Equally? A Cross‐cultural Analysis," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 22(4), pages 237-256, July.
    2. Huiming Liu & Su Wu & Chongwen Zhong & Ying Liu, 2020. "The Sustainable Effect of Operational Performance on Financial Benefits: Evidence from Chinese Quality Awards Winners," Sustainability, MDPI, vol. 12(5), pages 1-23, March.
    3. Mohammed Belal Uddin & Bilkis Akhter, 2022. "Investigating the relationship between top management commitment, supply chain collaboration, and sustainable firm performance in the agro-processing supply chain," Operations Management Research, Springer, vol. 15(3), pages 1399-1417, December.
    4. Melinda-Timea FÜLÖP & Mirela-Oana PINTEA, 2015. "The Link Between Corporate Governance And Performance - Evidence From Romania," Management Intercultural, Romanian Foundation for Business Intelligence, Editorial Department, issue 33, pages 81-90, April.
    5. Josephine Mwendia Njagi & Samuel Muli Muli, 2020. "Influence of Supply Chain Integration Practices on thePerformance ofManufacturing Firms inKenya aCase ofKenya Breweries Limited," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 10(1), pages 35-57, January.
    6. Xiaoyan Zhang & Rita Yi Man Li & Zhizhong Sun & Xin Li & Sarminah Samad & Ubaldo Comite & Liviu Marian Matac, 2022. "Supply Chain Integration and Its Impact on Operating Performance: Evidence from Chinese Online Companies," Sustainability, MDPI, vol. 14(21), pages 1-16, November.
    7. Josephine Mwendia Njagi & Samuel Muli Muli, 2020. "Influence of Supply Chain Integration Practices on thePerformance ofManufacturing Firms inKenya aCase ofKenya Breweries Limited," International Journal of Business and Social Research, LAR Center Press, vol. 10(1), pages 35-57, January.
    8. Jing Li & Chien-Wen Chen & Chi-Hui Wu & Hsing-Chun Hung & Ching-Torng Lin, 2020. "How do Partners Benefit from IT Use in Supply-Chain Management: An Empirical Study of Taiwan’s Bicycle Industry," Sustainability, MDPI, vol. 12(7), pages 1-24, April.
    9. Arshinder Singh Chawla & Neha Gahlawat & Sandeep Kumar & Subhash C. Kundu & Homesh Kundu, 2023. "Strategic HRM and Firm Performance: Mediating Role of Knowledge Management Capacity and Innovation Performance," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(1), pages 98-117, February.
    10. Hafiz Wasim Akram & Samreen Akhtar & Alam Ahmad & Imran Anwar & Mohammad Ali Bait Ali Sulaiman, 2023. "Developing a Conceptual Framework Model for Effective Perishable Food Cold-Supply-Chain Management Based on Structured Literature Review," Sustainability, MDPI, vol. 15(6), pages 1-28, March.
    11. Ali Bastas & Kapila Liyanage, 2018. "ISO 9001 and Supply Chain Integration Principles Based Sustainable Development: A Delphi Study," Sustainability, MDPI, vol. 10(12), pages 1-35, December.
    12. Camélia Radu & Samaneh Maram, 2021. "The value relevance of reported carbon emissions," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(2), pages 347-377, June.
    13. Liviu ILIES & Horatiu Catalin SALAGEAN & Florin ESTEFAN, 2015. "The Impact Of Quality Culture On Customer Relationship. Empirical Study In The Industrial Companies From The North-West Of Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 758-766, November.
    14. Ferreira, Luís M.F.R. & Cândido, Carlos J.F., 2021. "Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents," International Journal of Production Economics, Elsevier, vol. 233(C).
    15. Rihab Grassa & Nejia Moumen & Khaled Hussainey, 2021. "What drives risk disclosure in Islamic and conventional banks? An international comparison," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(4), pages 6338-6361, October.
    16. Harald Biong & Arne Nygaard & Ragnhild Silkoset, 2010. "The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance," Journal of Business Ethics, Springer, vol. 97(3), pages 341-363, December.
    17. Jonathan H. Reed, 2022. "Operational and strategic change during temporary turbulence: evidence from the COVID-19 pandemic," Operations Management Research, Springer, vol. 15(1), pages 589-608, June.
    18. Martínez-Ferrero, Jennifer & García-Sánchez, Isabel-María, 2017. "Coercive, normative and mimetic isomorphism as determinants of the voluntary assurance of sustainability reports," International Business Review, Elsevier, vol. 26(1), pages 102-118.
    19. Carlos Martin-Rios, 2016. "Innovative management control systems in knowledge work: a middle manager perspective," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 181-204, May.
    20. Haro-de-Rosario, Arturo & Gálvez-Rodríguez, María del Mar & Sáez-Martín, Alejandro & Caba-Pérez, Carmen, 2017. "Papel do conselho de Administração na ética empresarial em países da América Latina," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 57(5), October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10996-:d:649549. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.