The Impact Of Quality Culture On Customer Relationship. Empirical Study In The Industrial Companies From The North-West Of Romania
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- Arturo Calvo-Mora & Araceli Picón-Berjoyo & Carolina Ruiz-Moreno & Lourdes Cauzo-Bottala, 2015. "Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework," International Journal of Production Research, Taylor & Francis Journals, vol. 53(7), pages 2186-2201, April.
- Andrea Chiarini, 2012. "From Total Quality Control to Lean Six Sigma," SpringerBriefs in Business, Springer, edition 127, number 978-88-470-2658-2, September.
- Andrea Chiarini, 2012. "Total Quality Management," SpringerBriefs in Business, in: From Total Quality Control to Lean Six Sigma, edition 127, chapter 0, pages 17-21, Springer.
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- Pavol Durana & Pavol Kral & Vojtech Stehel & George Lazaroiu & Wlodzimierz Sroka, 2019. "Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0," Social Sciences, MDPI, vol. 8(4), pages 1-25, April.
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Keywords
Quality; total quality management; total quality management system; quality culture; customer relationship.;All these keywords.
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