IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v196y2018icp248-260.html
   My bibliography  Save this article

A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance

Author

Listed:
  • Cai, Shaohan
  • Jun, Minjoon

Abstract

In this paper, drawing on data collected from 47 quality managers via semi-structured interviews and follow-up surveys, we identify four major ISO 9000 internalization processes, such as documentation, process improvement, education, and auditing. Our FsQCA analysis reveals that firms, which lack a preexisting QMS, but are subjected to external pressure to adopt ISO 9000, are most likely to substantially improve their operations performance through ISO 9000 implementation. Results of the analysis also indicate that the linkage of "internal motivations -> ISO 9000 internalization processes -> performance", proposed by prior studies, may not hold true under certain circumstances. Particularly, our findings suggest that, when a firm has a preexisting QMS in place before ISO 9000 adoption, and/or implements ISO 9000 along with other quality improvement initiatives, its improved operations performance is not necessarily attributed to the ISO 9000 implementation alone.

Suggested Citation

  • Cai, Shaohan & Jun, Minjoon, 2018. "A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance," International Journal of Production Economics, Elsevier, vol. 196(C), pages 248-260.
    • Handle: RePEc:eee:proeco:v:196:y:2018:i:c:p:248-260
    DOI: 10.1016/j.ijpe.2017.12.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925527317304073
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijpe.2017.12.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. McGuire, Stephen J. & Dilts, David M., 2008. "The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard," International Journal of Production Economics, Elsevier, vol. 113(1), pages 3-22, May.
    2. Olivier Boiral, 2003. "ISO 9000: Outside the Iron Cage," Organization Science, INFORMS, vol. 14(6), pages 720-737, December.
    3. Docking, Diane Scott & Dowen, Richard J, 1999. "Market Interpretation of ISO 9000 Registration," Journal of Financial Research, Southern Finance Association;Southwestern Finance Association, vol. 22(2), pages 147-160, Summer.
    4. Martin R Schneider & Conrad Schulze-Bentrop & Mihai Paunescu, 2010. "Mapping the institutional capital of high-tech firms: A fuzzy-set analysis of capitalist variety and export performance," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(2), pages 246-266, February.
    5. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    6. Robert M. Grant, 1996. "Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration," Organization Science, INFORMS, vol. 7(4), pages 375-387, August.
    7. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, April.
    8. Martine R. Haas & Morten T. Hansen, 2005. "When using knowledge can hurt performance: the value of organizational capabilities in a management consulting company," Strategic Management Journal, Wiley Blackwell, vol. 26(1), pages 1-24, January.
    9. Castka, Pavel & Balzarova, Michaela A., 2008. "The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility--an inside perspective," International Journal of Production Economics, Elsevier, vol. 113(1), pages 74-87, May.
    10. John V. Gray & Gopesh Anand & Aleda V. Roth, 2015. "The Influence of ISO 9000 Certification on Process Compliance," Production and Operations Management, Production and Operations Management Society, vol. 24(3), pages 369-382, March.
    11. Withers, Barbara E. & Ebrahimpour, Maling & Hikmet, Neset, 1997. "An exploration of the impact of TQM and JIT on ISO 9000 registered companies," International Journal of Production Economics, Elsevier, vol. 53(2), pages 209-216, November.
    12. Evangelos Psomas & Jiju Antony, 2015. "The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies," International Journal of Production Research, Taylor & Francis Journals, vol. 53(7), pages 2089-2099, April.
    13. Changiz Valmohammadi & Mohsen Kalantari, 2017. "Using structural equation modelling to test ISO 9000 motivation, depth of ISO implementation and performance of Iranian manufacturing organisations," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 20(3), pages 405-427.
    14. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
    15. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    16. Diane Scott Docking & Richard J. Dowen, 1999. "Market Interpretation Of Iso 9000 Registration," Journal of Financial Research, Southern Finance Association;Southwestern Finance Association, vol. 22(2), pages 147-160, June.
    17. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
    18. Castka, Pavel & Corbett, Charles J., 2015. "Management Systems Standards: Diffusion, Impact and Governance of ISO 9000, ISO 14000, and Other Management Standards," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 7(3-4), pages 161-379, May.
    19. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
    20. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Castka, Pavel, 2018. "Modelling firms’ interventions in ISO 9001 certification: A configurational approach," International Journal of Production Economics, Elsevier, vol. 201(C), pages 163-172.
    2. Maciej Urbaniak & Blanka Tundys & Magdalena Ankiel, 2021. "Expectations of Production Companies Operating in Poland towards Suppliers with Regards to Implementation of the Sustainability Concept," Sustainability, MDPI, vol. 13(16), pages 1-15, August.
    3. Ferreira, Luís M.F.R. & Cândido, Carlos J.F., 2021. "Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents," International Journal of Production Economics, Elsevier, vol. 233(C).
    4. Huiming Liu & Su Wu & Chongwen Zhong & Ying Liu, 2020. "The Sustainable Effect of Operational Performance on Financial Benefits: Evidence from Chinese Quality Awards Winners," Sustainability, MDPI, vol. 12(5), pages 1-23, March.
    5. Konstantinos Petridis & Georgios Drogalas & Eleni Zografidou, 2021. "Internal auditor selection using a TOPSIS/non-linear programming model," Annals of Operations Research, Springer, vol. 296(1), pages 513-539, January.
    6. Gomes, Paulo J. & Silva, Graça Miranda & Sarkis, Joseph, 2020. "Exploring the relationship between quality ambidexterity and sustainable production," International Journal of Production Economics, Elsevier, vol. 224(C).
    7. Yan-ying Chen & Long Wu & Qing-guo Zhai, 2019. "Does ISO 9000 Certification Benefit Service Firms?," Sustainability, MDPI, vol. 11(21), pages 1-18, October.
    8. Awe, Olajumoke A. & Woodside, Arch G. & Nerur, Sridhar & Prater, Edmund, 2020. "Capturing heterogeneities in orchestrating resources for accurately forecasting high (separately low) project management performance," International Journal of Production Economics, Elsevier, vol. 224(C).
    9. Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    10. Octavi Bono i Gispert & Salvador Anton Clavé & Martí Casadesús Fa, 2023. "The Internalization of Participation and Coherence Dimensions of Governance in Tourism Destination Management Organizations—An Exploratory Approach," Sustainability, MDPI, vol. 15(3), pages 1-29, January.
    11. Ayushi Srivastava & Kavya Dashora, 2022. "A Fuzzy ISM approach for modeling electronic traceability in agri-food supply chain in India," Annals of Operations Research, Springer, vol. 315(2), pages 2115-2133, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
    2. Castka, Pavel & Prajogo, Daniel & Sohal, Amrik & Yeung, Andy C.L., 2015. "Understanding firms׳ selection of their ISO 9000 third-party certifiers," International Journal of Production Economics, Elsevier, vol. 162(C), pages 125-133.
    3. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    4. David I. Levine & Michael W. Toffel, 2010. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers," Management Science, INFORMS, vol. 56(6), pages 978-996, June.
    5. Hammad Riaz & Abubakr Saeed & Muhammad Saad Baloch & Nasrullah & Zeeshan Ahmad Khan, 2019. "Valuation of Environmental Management Standard ISO 14001: Evidence from an Emerging Market," JRFM, MDPI, vol. 12(1), pages 1-14, January.
    6. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
    7. Carlos Cândido & Luis M.S. Coelho & Ruben Peixinho, 2016. "The Financial Impact of a Withdrawn ISO 9001 Certificate," CEFAGE-UE Working Papers 2016_01, University of Evora, CEFAGE-UE (Portugal).
    8. Clougherty, Joseph A. & Grajek, Michał, 2023. "Decertification in quality-management standards by incrementally and radically innovative organizations," Research Policy, Elsevier, vol. 52(1).
    9. Gilles Grolleau & Naoufel Mzoughi & Sanja Pekovic, 2013. "Is Business Performance Related to the Adoption of Quality and Environmental-Related Standards?," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 54(4), pages 525-548, April.
    10. Ullah, Barkat, 2022. "The impact of quality certification on SME innovation and the role of institutions," Research in International Business and Finance, Elsevier, vol. 62(C).
    11. Siougle, Efrosini & Dimelis, Sophia & Economidou, Claire, 2019. "Does ISO 9000 certification matter for firm performance? A group analysis of Greek listed companies," International Journal of Production Economics, Elsevier, vol. 209(C), pages 2-11.
    12. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    13. Xiaoli Zhao & Pavel Castka & Cory Searcy, 2020. "ISO Standards: A Platform for Achieving Sustainable Development Goal 2," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    14. Hammad Riaz & Abubakr Saeed, 2020. "Impact of environmental policy on firm's market performance: The case of ISO 14001," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 681-693, March.
    15. Wenlong He & Wei Yang & Seong-jin Choi, 2018. "The Interplay Between Private and Public Regulations: Evidence from ISO 14001 Adoption Among Chinese Firms," Journal of Business Ethics, Springer, vol. 152(2), pages 477-497, October.
    16. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
    17. Andy C. L. Yeung & Chris K. Y. Lo & T. C. E. Cheng, 2011. "Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation," Organization Science, INFORMS, vol. 22(6), pages 1600-1612, December.
    18. Clougherty, Joseph A. & Grajek, Michal & Shy, Oz, 2016. "Taking ‘Some’ of the Mimicry Out of the Adoption Process: Quality-Management and Strategic Substitution," CEPR Discussion Papers 11661, C.E.P.R. Discussion Papers.
    19. Marc-Arthur Diaye & Nathalie Greenan & Sanja Pekovic, 2014. "Sharing the " fame " of ISO standard adoption : quality supply chain effects evidence [Partager la « réputation » de la certification qualité : l’identification d’un effet de chaîne d’app," Post-Print halshs-01362467, HAL.
    20. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:196:y:2018:i:c:p:248-260. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.