IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i16p9024-d613070.html
   My bibliography  Save this article

Exploring Sustainable Human Resource Practices and Framework in Star-Rated Hotels

Author

Listed:
  • Jennifer Kim Lian Chan

    (Borneo Tourism Research Centre, Universiti Malaysia Sabah, Kota Kinabalu 88400, Malaysia)

  • Steward Giman Anak Stephen

    (School of Business, AMC College, Kota Kinabalu 88400, Malaysia)

  • Andi Tamsang Andi Kele

    (Faculty of Business, Economics & Accountancy, Universiti Malaysia Sabah, Kota Kinabalu 88400, Malaysia)

Abstract

Extensive attention has been paid to environmental issues when evaluating the sustainability of organisations, and little attention has been paid to sustainable human capital practices. The literature shows contradictions and gaps among theoretical propositions, empirical findings, and the realities of human resource management (HRM). Theoretical approaches and empirical studies state that effective HRM is essential, yet in actual practice and employment conditions, the importance of effective HRM is not reflected. Thus, this paper aims to determine the critical emerging issues that affect human resource practices and management in the current employment context, as well as proposes a sustainable human resource framework for the hotel industry. Data were collected via in-depth focus group interviews with 40 respondents from operational, supervisorial, and managerial positions in the Malaysia hotel industry. The proposed model of sustainable human resource practices can yield a wide selection of tangible and intangible benefits. The findings benefit the hotel organisations by identifying the needs of their employees, a more in-depth point of view, and their thoughts about their organisations. This paper provides a new perspective of sustainable HRM practices by applying resource-based view theory on managing people as the “resource”, specifically in the hotel industry.

Suggested Citation

  • Jennifer Kim Lian Chan & Steward Giman Anak Stephen & Andi Tamsang Andi Kele, 2021. "Exploring Sustainable Human Resource Practices and Framework in Star-Rated Hotels," Sustainability, MDPI, vol. 13(16), pages 1-15, August.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:16:p:9024-:d:613070
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/16/9024/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/16/9024/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. World Commission on Environment and Development,, 1987. "Our Common Future," OUP Catalogue, Oxford University Press, number 9780192820808.
    2. Chris Rowley & Saaidah Abdul-Rahman, 2007. "The Management of Human Resources in Malaysia: Locally-owned Companies and Multinational Companies," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 18(4), pages 427-453.
    3. Ehnert, Ina & Harry, Wes, 2012. "Recent Developments and Future Prospects on Sustainable Human Resource Management: Introduction to the Special Issue," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 23(3), pages 221-238.
    4. Ehnert, Ina & Harry, Wes, 2012. "Recent Developments and Future Prospects on Sustainable Human Resource Management: Introduction to the Special Issue," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 23(3), pages 221-238.
    5. Brigitte Kroon & Charissa Freese, 2013. "Can HR practices retain flexworkers with their agency?," International Journal of Manpower, Emerald Group Publishing, vol. 34(7), pages 899 - 917, November.
    6. Brigitte Kroon & Charissa Freese, 2013. "Can HR practices retain flexworkers with their agency?," International Journal of Manpower, Emerald Group Publishing Limited, vol. 34(8), pages 899-917, November.
    7. Chris Rowley & Saaidah Abdul-Rahman, 2007. "The Management of Human Resources in Malaysia: Locally-owned Companies and Multinational Companies," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 18(4), pages 427-453.
    8. Tom Baum & Catherine Cheung & Haiyan Kong & Anna Kralj & Shelagh Mooney & Hải Nguyễn Thị Thanh & Sridar Ramachandran & Marinela Dropulić Ružić & May Ling Siow, 2016. "Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis," Sustainability, MDPI, vol. 8(8), pages 1-21, August.
    9. Zopiatis, Anastasios & Constanti, Panayiotis & Theocharous, Antonis L., 2014. "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus," Tourism Management, Elsevier, vol. 41(C), pages 129-140.
    10. repec:eme:ijmpps:v:34:y:2013:i:1:p:899-917 is not listed on IDEAS
    11. Baum, Tom & Kralj, Anna & Robinson, Richard N.S. & Solnet, David J., 2016. "Tourism workforce research: A review, taxonomy and agenda," Annals of Tourism Research, Elsevier, vol. 60(C), pages 1-22.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zakaria Elkhwesky & Islam Elbayoumi Salem & Michal Varmus & Haywantee Ramkissoon, 2022. "Sustainable practices in hospitality pre and amid COVID‐19 pandemic: Looking back for moving forward post‐COVID‐19," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(5), pages 1426-1448, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shuang Ren & Guiyao Tang & Susan Jackson, 2018. "Green human resource management research in emergence: A review and future directions," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 769-803, September.
    2. De Prins, Peggy & Van Beirendonck, Lou & De Vos, Ans & Segers, Jesse, 2014. "Sustainable HRM: Bridging theory and practice through the ‘Respect Openness Continuity (ROC)’-model," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 25(4), pages 263-284.
    3. Anna-Maija Lämsä & Suvi Heikkinen & Raminta PuÄ Ä—taitÄ—, 2023. "Social Sustainability, Leadership and Human Resource Management," South Asian Journal of Business and Management Cases, , vol. 12(1), pages 7-13, April.
    4. Aslanertik Banu Esra & Çolak Murat, 2021. "The Link Between Sustainability Reporting and the Core Characteristics of Sustainable Human Resource Management," International Journal of Contemporary Management, Sciendo, vol. 57(4), pages 15-24, December.
    5. Beatrice I.J.M. Van der Heijden & Ans De Vos, 2015. "Sustainable careers: introductory chapter," Chapters, in: Handbook of Research on Sustainable Careers, chapter 1, pages 1-19, Edward Elgar Publishing.
    6. Tom Baum & Catherine Cheung & Haiyan Kong & Anna Kralj & Shelagh Mooney & Hải Nguyễn Thị Thanh & Sridar Ramachandran & Marinela Dropulić Ružić & May Ling Siow, 2016. "Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis," Sustainability, MDPI, vol. 8(8), pages 1-21, August.
    7. Wagner, Marcus, 2015. "A European perspective on country moderation effects: Environmental management systems and sustainability-related human resource benefits," Journal of World Business, Elsevier, vol. 50(2), pages 379-388.
    8. Milota Vetráková & Ivana Šimočková & Kristína Pompurová, 2019. "Age and Educational Diversification of Hotel Employees and Its Impact on Turnover," Sustainability, MDPI, vol. 11(19), pages 1-14, September.
    9. Živilė Stankevičiūtė & Asta Savanevičienė, 2018. "Raising the Curtain in People Management by Exploring How Sustainable HRM Translates to Practice: The Case of Lithuanian Organizations," Sustainability, MDPI, vol. 10(12), pages 1-31, November.
    10. Baum, Tom & Kralj, Anna & Robinson, Richard N.S. & Solnet, David J., 2016. "Tourism workforce research: A review, taxonomy and agenda," Annals of Tourism Research, Elsevier, vol. 60(C), pages 1-22.
    11. Annapia Ferrara & Concetta Ferrara & Sabrina Tomasi & Gigliola Paviotti & Giovanna Bertella & Alessio Cavicchi, 2023. "Exploring the Potential of Social Farmers’ Networking as a Leverage for Inclusive Tourism," Sustainability, MDPI, vol. 15(7), pages 1-22, March.
    12. Nina Pološki Vokić, 2015. "Competitiveness and sustainability of HRM activities in Croatia –CRANET survey results," EFZG Working Papers Series 1506, Faculty of Economics and Business, University of Zagreb.
    13. Guosen Miao & Guoping Chen & Fan Wang & Anupam Kumar Das, 2023. "The Effect of Corporate Greenwashing on Employees’ Environmental Performance: Person–Organization Values Fit Perspective," Sustainability, MDPI, vol. 15(4), pages 1-19, February.
    14. Maria Järlström & Essi Saru & Sinikka Vanhala, 2018. "Sustainable Human Resource Management with Salience of Stakeholders: A Top Management Perspective," Journal of Business Ethics, Springer, vol. 152(3), pages 703-724, October.
    15. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    16. Khwaja Abdul Naim Latifi & Seunghoo Lim, 2019. "Strategic Human Resource Management in the Afghanistan Ministry of Mines and Petroleum: A Network Perspective," Sustainability, MDPI, vol. 11(14), pages 1-19, July.
    17. Çiğdem VATANSEVER & Nevin KILIÇ & Gülesra DİNLER, 2018. "Yeşil Örgütsel Davranış Ölçeği: Bir Ölçek Geliştirme Çalışması," Istanbul Management Journal, Istanbul University Business School, vol. 29(85), pages 7-39, December.
    18. Pedro Castellón Patiño, 2018. "José Agustín Blanco Barros (1922 - 2016) : Un Provinciano Universal," European Journal of Multidisciplinary Studies Articles, Revistia Research and Publishing, vol. 3, ejms_v3_i.
    19. Nasina Mat Desa & Muhammad Hasmi Abu Hassan Asaari & Chiew Lee Yim, 2020. "Human Resource Management Practices and Job Satisfaction among Courier Service Provider Employees," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 10(6), pages 327-338, June.
    20. Astrid Kainzbauer & Parisa Rungruang & Philip Hallinger, 2021. "How Does Research on Sustainable Human Resource Management Contribute to Corporate Sustainability: A Document Co-Citation Analysis, 1982–2021," Sustainability, MDPI, vol. 13(21), pages 1-21, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:16:p:9024-:d:613070. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.