IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i11p6149-d565447.html
   My bibliography  Save this article

New Needed Quality Management Skills for Quality Managers 4.0

Author

Listed:
  • Gilberto Santos

    (ESD–Design School–Polytechnic Institute Cavado Ave, 4750-299 Barcelos, Portugal)

  • Jose Carlos Sá

    (Engineering School, Polytechnic of Porto, 4200-465 Porto, Portugal)

  • Maria João Félix

    (ESD–Design School–Polytechnic Institute Cavado Ave, 4750-299 Barcelos, Portugal)

  • Luís Barreto

    (Escola Superior de Ciências Empresariais–Instituto Politécnico de Viana do Castelo, 4930-600 Valença, Portugal)

  • Filipe Carvalho

    (Escola Superior de Ciências Empresariais–Instituto Politécnico de Viana do Castelo, 4930-600 Valença, Portugal)

  • Manuel Doiro

    (Industrial Engineering School/IEA, Vigo University, 36208 Vigo, Spain)

  • Kristína Zgodavová

    (Faculty of Materials, Metallurgy and Recycling, Technical University of Košice, 040 01 Košice, Slovakia)

  • Miladin Stefanović

    (Center for Quality, Faculty of Engineering, University of Kragujevac, 34000 Kragujevac, Serbia)

Abstract

Digitalization is rushing throughout the world, namely, in industrial and societal infrastructures. Hence, digital transformation becomes a pillar of industrial policy, known in Europe as “Industry 4.0,” in China as “made in China 2025,” in Asia as “Smart Cities,” in Japan as “Society 5.0,” and in North America as “Industrial Internet.” These transformations will change the industrial landscape, toward Quality 4.0 and therefore, our lives. The presented research was conducted on quality management employees in Portugal and it aims to analyze if such employees have the perception of the impact of Industry 4.0 in the quality management profession and the required and needed skills. After analyzing the answered questionnaires, 90 results were considered valid. This is the sample of our study. Simultaneously, the goal of this research is also to review and analyze the main topics in progress related to quality management for the fourth industrial revolution and how quality emerges of this change. The professionals that work on quality management must have creative thinking, be leaders, know how to communicate and work as a team, as well as, to have knowledge and understanding of ICT (Information and Communications Technology), and main pillars of Industry 4.0. These are the main findings. Besides that, they must know how to motivate their work teams, be open to change, know how to use Big Data to make decisions and above all, they must know how to manage conflicts. In addition, quality professionals must promote the design and production of first class products, be the defenders of their customers within the organization, and finally, they must create value for the stakeholders.

Suggested Citation

  • Gilberto Santos & Jose Carlos Sá & Maria João Félix & Luís Barreto & Filipe Carvalho & Manuel Doiro & Kristína Zgodavová & Miladin Stefanović, 2021. "New Needed Quality Management Skills for Quality Managers 4.0," Sustainability, MDPI, vol. 13(11), pages 1-22, May.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:11:p:6149-:d:565447
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/11/6149/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/11/6149/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Xu, Lu & Peng, Xianghui & Pavur, Robert & Prybutok, Victor, 2020. "Quality management theory development via meta-analysis," International Journal of Production Economics, Elsevier, vol. 229(C).
    2. Thiruchelvi K Murugiah, 2020. "Challenges in Transforming Assessments for 21st Century Skills Development: Lecturers’ Perspective," Asian Journal of Education and Training, Asian Online Journal Publishing Group, vol. 6(1), pages 41-46.
    3. Lu, Hsi-Peng & Weng, Chien-I, 2018. "Smart manufacturing technology, market maturity analysis and technology roadmap in the computer and electronic product manufacturing industry," Technological Forecasting and Social Change, Elsevier, vol. 133(C), pages 85-94.
    4. Büchi, Giacomo & Cugno, Monica & Castagnoli, Rebecca, 2020. "Smart factory performance and Industry 4.0," Technological Forecasting and Social Change, Elsevier, vol. 150(C).
    5. Coelho, Filipe & Augusto, Mário & Lages, Luis Filipe, 2011. "Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation," Journal of Retailing, Elsevier, vol. 87(1), pages 31-45.
    6. Frey, Carl Benedikt & Osborne, Michael A., 2017. "The future of employment: How susceptible are jobs to computerisation?," Technological Forecasting and Social Change, Elsevier, vol. 114(C), pages 254-280.
    7. Luis Filipe Lages, 2016. "VCW Value Creation Wheel: Innovation, technology, business, and society," Nova SBE Working Paper Series wp600, Universidade Nova de Lisboa, Nova School of Business and Economics.
    8. Kristina Zgodavova & Peter Bober & Vidosav Majstorovic & Katarina Monkova & Gilberto Santos & Darina Juhaszova, 2020. "Innovative Methods for Small Mixed Batches Production System Improvement: The Case of a Bakery Machine Manufacturer," Sustainability, MDPI, vol. 12(15), pages 1-20, August.
    9. Laura Bravi & Gilberto Santos & Alessandro Pagano & Federica Murmura, 2020. "Environmental management system according to ISO 14001:2015 as a driver to sustainable development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2599-2614, November.
    10. Thiruchelvi K Murugiah, 2020. "Challenges in Transforming Assessments for 21st Century Skills Development: Lecturers’ Perspective," Asian Journal of Education and Training, Asian Online Journal Publishing Group, vol. 6(1), pages 41-46.
    11. Dalenogare, Lucas Santos & Benitez, Guilherme Brittes & Ayala, Néstor Fabián & Frank, Alejandro Germán, 2018. "The expected contribution of Industry 4.0 technologies for industrial performance," International Journal of Production Economics, Elsevier, vol. 204(C), pages 383-394.
    12. Renata Turisova & Juraj Sinay & Hana Pacaiova & Zuzana Kotianova & Juraj Glatz, 2020. "Application of the EFQM Model to Assess the Readiness and Sustainability of the Implementation of I4.0 in Slovakian Companies," Sustainability, MDPI, vol. 12(14), pages 1-14, July.
    13. Federica Murmura & Laura Bravi & Gilberto Santos, 2021. "Sustainable Process and Product Innovation in the Eyewear Sector: The Role of Industry 4.0 Enabling Technologies," Sustainability, MDPI, vol. 13(1), pages 1-16, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alice Villar & Stefania Paladini & Oliver Buckley, 2023. "Towards Supply Chain 5.0: Redesigning Supply Chains as Resilient, Sustainable, and Human-Centric Systems in a Post-pandemic World," SN Operations Research Forum, Springer, vol. 4(3), pages 1-46, September.
    2. Fabio De Felice & Marta Travaglioni & Antonella Petrillo, 2021. "Innovation Trajectories for a Society 5.0," Data, MDPI, vol. 6(11), pages 1-30, November.
    3. Sérgio Carqueijó & Delfina Ramos & Joaquim Gonçalves & Sandro Carvalho & Federica Murmura & Laura Bravi & Manuel Doiro & Gilberto Santos & Kristína Zgodavová, 2022. "The Importance of Fab Labs in the Development of New Products toward Mass Customization," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    4. Vítor Silva & Vanda Lima & José Carlos Sá & Luís Fonseca & Gilberto Santos, 2022. "B Impact Assessment as a Sustainable Tool: Analysis of the Certification Model," Sustainability, MDPI, vol. 14(9), pages 1-19, May.
    5. Rafael Martínez-Peláez & Alberto Ochoa-Brust & Solange Rivera & Vanessa G. Félix & Rodolfo Ostos & Héctor Brito & Ramón A. Félix & Luis J. Mena, 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    6. Linnéa Carlsson & Anna Karin Olsson & Kristina Eriksson, 2022. "Taking Responsibility for Industrial Digitalization: Navigating Organizational Challenges," Sustainability, MDPI, vol. 14(2), pages 1-19, January.
    7. Yang, Zhiqing & Liu, Peiyao & Luo, Lianfa, 2023. "Growing exports through ISO 9001 quality certification: Firm-level evidence from Chinese agri-food sectors," Food Policy, Elsevier, vol. 117(C).
    8. Francisco José Gomes Silva & Konstantinos Kirytopoulos & Luis Pinto Ferreira & José Carlos Sá & Gilberto Santos & Maria Carolina Cancela Nogueira, 2022. "The three pillars of sustainability and agile project management: How do they influence each other," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1495-1512, September.
    9. Kashif Ali & Satirenjit Kaur Johl & Amgad Muneer & Ayed Alwadain & Rao Faizan Ali, 2022. "Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    10. Thaís Vieira Nunhes & Maximilian Espuny & Thalita Lauá Reis Campos & Gilberto Santos & Merce Bernardo & Otávio José Oliveira, 2022. "Guidelines to build the bridge between sustainability and integrated management systems: A way to increase stakeholder engagement toward sustainable development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1617-1635, September.
    11. Jaroslav Nenadál & David Vykydal & Petra Halfarová & Eva Tylečková, 2022. "Quality 4.0 Maturity Assessment in Light of the Current Situation in the Czech Republic," Sustainability, MDPI, vol. 14(12), pages 1-19, June.
    12. Ali Zulqarnain & Muhammad Wasif & Syed Amir Iqbal, 2022. "Developing a Quality 4.0 Implementation Framework and Evaluating the Maturity Levels of Industries in Developing Countries," Sustainability, MDPI, vol. 14(18), pages 1-22, September.
    13. Luis Fonseca & Vitor Silva & José Carlos Sá & Vanda Lima & Gilberto Santos & Rui Silva, 2022. "B Corp versus ISO 9001 and 14001 certifications: Aligned, or alternative paths, towards sustainable development?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(3), pages 496-508, May.
    14. Ferdinand Kóča & Hana Pačaiová & Renata Turisová & Andrea Sütőová & Peter Darvaši, 2023. "The Methodology for Assessing the Applicability of CSR into Supplier Management Systems," Sustainability, MDPI, vol. 15(17), pages 1-25, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thaís Vieira Nunhes & Maximilian Espuny & Thalita Lauá Reis Campos & Gilberto Santos & Merce Bernardo & Otávio José Oliveira, 2022. "Guidelines to build the bridge between sustainability and integrated management systems: A way to increase stakeholder engagement toward sustainable development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1617-1635, September.
    2. Laubengaier, Désirée A. & Cagliano, Raffaella & Canterino, Filomena, 2022. "It Takes Two to Tango: Analyzing the Relationship between Technological and Administrative Process Innovations in Industry 4.0," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
    3. Culot, Giovanna & Orzes, Guido & Sartor, Marco & Nassimbeni, Guido, 2020. "The future of manufacturing: A Delphi-based scenario analysis on Industry 4.0," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    4. Riccardo Brozzi & David Forti & Erwin Rauch & Dominik T. Matt, 2020. "The Advantages of Industry 4.0 Applications for Sustainability: Results from a Sample of Manufacturing Companies," Sustainability, MDPI, vol. 12(9), pages 1-19, May.
    5. Violeta Sima & Ileana Georgiana Gheorghe & Jonel Subić & Dumitru Nancu, 2020. "Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review," Sustainability, MDPI, vol. 12(10), pages 1-28, May.
    6. Ghannouchi, Imen, 2023. "Examining the dynamic nexus between industry 4.0 technologies and sustainable economy: New insights from empirical evidence using GMM estimator across 20 OECD nations," Technology in Society, Elsevier, vol. 75(C).
    7. Xi, Mengjie & Liu, Yang & Fang, Wei & Feng, Taiwen, 2024. "Intelligent manufacturing for strengthening operational resilience during the COVID-19 pandemic: A dynamic capability theory perspective," International Journal of Production Economics, Elsevier, vol. 267(C).
    8. Özköse, Hakan & Güney, Gül, 2023. "The effects of industry 4.0 on productivity: A scientific mapping study," Technology in Society, Elsevier, vol. 75(C).
    9. Marzena Podgórska, 2022. "Challenges and Perspectives in Innovative Projects Focused on Sustainable Industry 4.0—A Case Study on Polish Project Teams," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    10. Andreas Felsberger & Gerald Reiner, 2020. "Sustainable Industry 4.0 in Production and Operations Management: A Systematic Literature Review," Sustainability, MDPI, vol. 12(19), pages 1-39, September.
    11. Calış Duman, Meral & Akdemir, Bunyamin, 2021. "A study to determine the effects of industry 4.0 technology components on organizational performance," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    12. Shet, Sateesh V. & Pereira, Vijay, 2021. "Proposed managerial competencies for Industry 4.0 – Implications for social sustainability," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    13. Wang, Jianlong & Wang, Weilong & Liu, Yong & Wu, Haitao, 2023. "Can industrial robots reduce carbon emissions? Based on the perspective of energy rebound effect and labor factor flow in China," Technology in Society, Elsevier, vol. 72(C).
    14. Pedro Teixeira & Arnaldo Coelho & Pedro Fontoura & José Carlos Sá & Francisco J. G. Silva & Gilberto Santos & Luis P. Ferreira, 2022. "Combining lean and green practices to achieve a superior performance: The contribution for a sustainable development and competitiveness—An empirical study on the Portuguese context," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 887-903, July.
    15. Siltori, Patricia F.S. & Anholon, Rosley & Rampasso, Izabela Simon & Quelhas, Osvaldo L.G. & Santa-Eulalia, Luis A. & Leal Filho, Walter, 2021. "Industry 4.0 and corporate sustainability: An exploratory analysis of possible impacts in the Brazilian context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    16. Cugno, Monica & Castagnoli, Rebecca & Büchi, Giacomo, 2021. "Openness to Industry 4.0 and performance: The impact of barriers and incentives," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    17. Tomasz Jałowiec & Henryk Wojtaszek, 2022. "Analysis of Directional Activities for Industry 4.0 in the Example of Poland and Germany," Sustainability, MDPI, vol. 14(7), pages 1-25, March.
    18. Calabrese, Armando & Costa, Roberta & Tiburzi, Luigi & Brem, Alexander, 2023. "Merging two revolutions: A human-artificial intelligence method to study how sustainability and Industry 4.0 are intertwined," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    19. María Jesús Ávila-Gutiérrez & Susana Suarez-Fernandez de Miranda & Francisco Aguayo-González, 2022. "Occupational Safety and Health 5.0—A Model for Multilevel Strategic Deployment Aligned with the Sustainable Development Goals of Agenda 2030," Sustainability, MDPI, vol. 14(11), pages 1-18, May.
    20. Francisco José Gomes Silva & Konstantinos Kirytopoulos & Luis Pinto Ferreira & José Carlos Sá & Gilberto Santos & Maria Carolina Cancela Nogueira, 2022. "The three pillars of sustainability and agile project management: How do they influence each other," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1495-1512, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:11:p:6149-:d:565447. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.