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An experiment evaluating the impacts of real-time transit information on bus riders in Tampa, Florida

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  • Brakewood, Candace
  • Barbeau, Sean
  • Watkins, Kari

Abstract

Public transit agencies often struggle with service reliability issues; when a bus does not arrive on time, passengers become frustrated and may be less likely to choose transit for future trips. To address reliability issues, transit authorities have begun to provide real-time information (RTI) to riders via mobile and web-enabled devices. The objective of this research is to quantify the benefits of RTI provided to bus riders. The method used is a behavioral experiment with a before–after control group design in which RTI is only provided to the experimental group. Web-based surveys are used to measure behavior, feeling, and satisfaction changes of bus riders in Tampa, Florida over a study period of approximately three months.

Suggested Citation

  • Brakewood, Candace & Barbeau, Sean & Watkins, Kari, 2014. "An experiment evaluating the impacts of real-time transit information on bus riders in Tampa, Florida," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 409-422.
    • Handle: RePEc:eee:transa:v:69:y:2014:i:c:p:409-422
    DOI: 10.1016/j.tra.2014.09.003
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    References listed on IDEAS

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    1. Watkins, Kari Edison & Ferris, Brian & Borning, Alan & Rutherford, G. Scott & Layton, David, 2011. "Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 839-848, October.
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    4. Stopher,Peter, 2012. "Collecting, Managing, and Assessing Data Using Sample Surveys," Cambridge Books, Cambridge University Press, number 9780521863117, October.
    5. Dziekan, Katrin & Kottenhoff, Karl, 2007. "Dynamic at-stop real-time information displays for public transport: effects on customers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(6), pages 489-501, July.
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