IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v145y2021icp319-336.html
   My bibliography  Save this article

Analysis of waiting time perception of bus passengers provided with mobile service

Author

Listed:
  • Wang, Po-Chieh
  • Hsu, Yu-Ting
  • Hsu, Chia-Wei

Abstract

Smartphones and relevant mobile service have greatly influenced people’s daily lives, and intense smartphone users can be commonly seen at transit stops/stations, playing with their smartphones while waiting for buses/trains. This research presents a holistic perspective for analyzing the effects of smartphone usage on transit passengers, which also considers the effects at a psychological level. Such effects may be manifested as the reduction of perceived waiting time at stops/stations against the negative emotionality induced by long waiting, such as boredom and tediousness, so as to result in improved travel experience. An on-site survey is designed and implemented over the bus system in Taipei, Taiwan, to collect the revealed responses of bus passengers in regard to waiting time perception and smartphone usage, particularly for travel-irrelevant mobile service. The survey data are modeled and analyzed in both numerical and verbal representation of perceived waiting time by using a multiple linear regression model and a cumulative proportional odds logistic model, respectively. A finite mixture model is further employed to investigate the potential heterogeneity of waiting time perception related to using smartphones for travel-irrelevant mobile service. The analysis results highlight that travel-irrelevant smartphone usage may lead to the reduction of perceived waiting, and the effect can be more significant for young passengers and those without receiving bus arrival information, especially when waiting time is prolonged. Such findings can contribute to the comprehensive consideration of passenger behavior in transit system planning and associated information/service provision strategies.

Suggested Citation

  • Wang, Po-Chieh & Hsu, Yu-Ting & Hsu, Chia-Wei, 2021. "Analysis of waiting time perception of bus passengers provided with mobile service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 145(C), pages 319-336.
    • Handle: RePEc:eee:transa:v:145:y:2021:i:c:p:319-336
    DOI: 10.1016/j.tra.2021.01.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856421000112
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2021.01.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Joshua D. Angrist & Alan B. Krueger, 2001. "Instrumental Variables and the Search for Identification: From Supply and Demand to Natural Experiments," Journal of Economic Perspectives, American Economic Association, vol. 15(4), pages 69-85, Fall.
    2. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
    3. Steven I-JY Chien, 2005. "Optimization Of Headway, Vehicle Size and Route Choice for Minimum Cost Feeder Service," Transportation Planning and Technology, Taylor & Francis Journals, vol. 28(5), pages 359-380, August.
    4. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    5. Watkins, Kari Edison & Ferris, Brian & Borning, Alan & Rutherford, G. Scott & Layton, David, 2011. "Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 839-848, October.
    6. Leisch, Friedrich, 2004. "FlexMix: A General Framework for Finite Mixture Models and Latent Class Regression in R," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 11(i08).
    7. Douglas Staiger & James H. Stock, 1997. "Instrumental Variables Regression with Weak Instruments," Econometrica, Econometric Society, vol. 65(3), pages 557-586, May.
    8. Grün, Bettina & Leisch, Friedrich, 2008. "FlexMix Version 2: Finite Mixtures with Concomitant Variables and Varying and Constant Parameters," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 28(i04).
    9. Shuxia Guo & Lei Yu & Xumei Chen & Yu Zhang, 2011. "Modelling waiting time for passengers transferring from rail to buses," Transportation Planning and Technology, Taylor & Francis Journals, vol. 34(8), pages 795-809, July.
    10. repec:fth:prinin:455 is not listed on IDEAS
    11. Brakewood, Candace & Barbeau, Sean & Watkins, Kari, 2014. "An experiment evaluating the impacts of real-time transit information on bus riders in Tampa, Florida," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 409-422.
    12. Joshua Angrist & Alan Krueger, 2001. "Instrumental Variables and the Search for Identification: From Supply and Demand to Natural Experiments," Working Papers 834, Princeton University, Department of Economics, Industrial Relations Section..
    13. Dziekan, Katrin & Kottenhoff, Karl, 2007. "Dynamic at-stop real-time information displays for public transport: effects on customers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(6), pages 489-501, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    2. Ansari Esfeh, Mohammad & Saidi, Saeid & Wirasinghe, S.C. & Kattan, Lina, 2022. "Waiting time and headway modeling considering unreliability in transit service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 219-233.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
    2. Berthélemy Michel & Bonev Petyo & Dussaux Damien & Söderberg Magnus, 2019. "Methods for strengthening a weak instrument in the case of a persistent treatment," Studies in Nonlinear Dynamics & Econometrics, De Gruyter, vol. 23(1), pages 1-30, February.
    3. Asadul Islam & Dietrich K. Fausten, 2008. "Skilled Immigration and Wages in Australia," The Economic Record, The Economic Society of Australia, vol. 84(s1), pages 66-82, September.
    4. Roberto Ezcurra & Andrés Rodríguez-Pose, 2017. "Does ethnic segregation matter for spatial inequality?," Journal of Economic Geography, Oxford University Press, vol. 17(6), pages 1149-1178.
    5. Guilhem Bascle, 2008. "Controlling for endogeneity with instrumental variables in strategic management research," Post-Print hal-00576795, HAL.
    6. Michael P. Murray, 2006. "Avoiding Invalid Instruments and Coping with Weak Instruments," Journal of Economic Perspectives, American Economic Association, vol. 20(4), pages 111-132, Fall.
    7. Nikolaj Malchow-Møller & Jakob R. Munch & Jan Rose Skaksen, 2012. "Do Immigrants Affect Firm-Specific Wages?," Scandinavian Journal of Economics, Wiley Blackwell, vol. 114(4), pages 1267-1295, December.
    8. Matsumoto, Takayuki & Hidaka, Kazuyoshi, 2015. "Evaluation the effect of mobile information services for public transportation through the empirical research on commuter trains," Technology in Society, Elsevier, vol. 43(C), pages 144-158.
    9. Cuong Viet Nguyen, 2022. "The effect of preschool attendance on Children's health: Evidence from a lower middle‐income country," Health Economics, John Wiley & Sons, Ltd., vol. 31(8), pages 1558-1589, August.
    10. Rietveld, Cornelius A. & Webbink, Dinand, 2016. "On the genetic bias of the quarter of birth instrument," Economics & Human Biology, Elsevier, vol. 21(C), pages 137-146.
    11. Hoang, Tuyen Thanh & Nguyen, Cuong Viet & Van Tran, Hoa Thi, 2019. "Are female CEOs more risk averse than male counterparts? Evidence from Vietnam," Economic Analysis and Policy, Elsevier, vol. 63(C), pages 57-74.
    12. Shin-Yi Chou & Jin-Tan Liu & James Hammitt, 2006. "Households’ precautionary behaviors—the effects of the introduction of National Health Insurance in Taiwan," Review of Economics of the Household, Springer, vol. 4(4), pages 395-421, December.
    13. Mont, Daniel & Nguyen, Cuong, 2013. "Does Parental Disability Matter to Child Education? Evidence from Vietnam," World Development, Elsevier, vol. 48(C), pages 88-107.
    14. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    15. Victor Nee & Sonja Opper, 2009. "Bureaucracy and Financial Markets," Kyklos, Wiley Blackwell, vol. 62(2), pages 293-315, April.
    16. Vicard, Vincent, 2012. "Trade, conflict, and political integration: Explaining the heterogeneity of regional trade agreements," European Economic Review, Elsevier, vol. 56(1), pages 54-71.
    17. Bozzola, Martina & Smale, Melinda, 2020. "The welfare effects of crop biodiversity as an adaptation to climate shocks in Kenya," World Development, Elsevier, vol. 135(C).
    18. Duncan Chaplin & Arif Mamun & Ali Protik & John Schurrer & Divya Vohra & Kristine Bos & Hannah Burak & Laura Meyer & Anca Dumitrescu & Christopher Ksoll & Thomas Cook, "undated". "Grid Electricity Expansion in Tanzania by MCC: Findings from a Rigorous Impact Evaluation, Final Report," Mathematica Policy Research Reports 144768f69008442e96369195e, Mathematica Policy Research.
    19. Voxi Heinrich Amavilah & Antonio Rodríguez Andrés, 2024. "Knowledge Economy and the Economic Performance of African Countries: A Seemingly Unrelated and Recursive Approach," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 110-143, March.
    20. Arora, Varun & Chakravarty, Sujoy & Kapoor, Hansika & Mukherjee, Shagata & Roy, Shubhabrata & Tagat, Anirudh, 2023. "No going back: COVID-19 disease threat perception and male migrants' willingness to return to work in India," Journal of Economic Behavior & Organization, Elsevier, vol. 209(C), pages 533-546.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:145:y:2021:i:c:p:319-336. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.