IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v186y2024ics0965856424001824.html
   My bibliography  Save this article

What drives the drivers away? An empirical study on the factors influencing the turnover intention of full-time online ride-hailing drivers in China

Author

Listed:
  • Zhou, Min
  • Yin, Jia
  • Tang, Yu
  • Yi, Huan
  • Kong, Nan
  • Campy, Kathryn S.

Abstract

•Determinants of turnover intention of Chinese online ride-hailing drivers.•Four factors affect the job satisfaction of online ride-hailing drivers.•Demographic variables release the moderating effects.•Incentive policies affect the turnover intention of online ride-hailing drivers.•Job burnout significantly affects turnover intention.

Suggested Citation

  • Zhou, Min & Yin, Jia & Tang, Yu & Yi, Huan & Kong, Nan & Campy, Kathryn S., 2024. "What drives the drivers away? An empirical study on the factors influencing the turnover intention of full-time online ride-hailing drivers in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 186(C).
    • Handle: RePEc:eee:transa:v:186:y:2024:i:c:s0965856424001824
    DOI: 10.1016/j.tra.2024.104134
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856424001824
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2024.104134?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Zhou, Min & Long, Piao & Kong, Nan & Zhao, Lindu & Jia, Fu & Campy, Kathryn S., 2021. "Characterizing the motivational mechanism behind taxi driver’s adoption of electric vehicles for living: Insights from China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 144(C), pages 134-152.
    2. Huseyin Karsili & Mehmet Yesiltas & Aysen Berberoglu, 2021. "Workplace Flexibility for Sustainable Career Satisfaction: Case of Handling in the Aviation Sector in North Cyprus," Sustainability, MDPI, vol. 13(12), pages 1-17, June.
    3. Mi Diao & Hui Kong & Jinhua Zhao, 2021. "Impacts of transportation network companies on urban mobility," Nature Sustainability, Nature, vol. 4(6), pages 494-500, June.
    4. Mukhopadhyay, Boidurjo & Chatwin, Chris, 2021. "'Your Driver is Didi and Minutes Away from Your Pick-Up Point': Understanding Employee Motivation in the Gig Economy of China," GLO Discussion Paper Series 805, Global Labor Organization (GLO).
    5. Yanwei Li & Liang Ma, 2019. "What drives the governance of ridesharing? A fuzzy-set QCA of local regulations in China," Policy Sciences, Springer;Society of Policy Sciences, vol. 52(4), pages 601-624, December.
    6. Yukari Hara & Kyoko Asakura & Takashi Asakura, 2020. "The Impact of Changes in Professional Autonomy and Occupational Commitment on Nurses’ Intention to Leave: A Two-Wave Longitudinal Study in Japan," IJERPH, MDPI, vol. 17(17), pages 1-14, August.
    7. Marylène Gagné & Patrice Roussel & Forest Jacques, 2015. "The Multidimensional Work Motivation Scale: Validation evidence in seven languages and nine Countries," Post-Print halshs-01260400, HAL.
    8. Côté, Karine & Lauzier, Martin & Stinglhamber, Florence, 2021. "The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support," European Management Journal, Elsevier, vol. 39(2), pages 270-278.
    9. McElroy, James C. & Morrow, Paula C. & Wardlow, Thomas R., 1999. "A career stage analysis of police officer work commitment," Journal of Criminal Justice, Elsevier, vol. 27(6), pages 507-516.
    10. Zhou, Min & Zhao, Lindu & Kong, Nan & Campy, Kathryn S. & Xu, Ge & Zhu, Guiju & Cao, Xianye & Wang, Song, 2020. "Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    11. Choi, Yunkyung & Guhathakurta, Subhrajit & Pande, Anurag, 2022. "An empirical Bayes approach to quantifying the impact of transportation network companies (TNCs) operations on travel demand," Transportation Research Part A: Policy and Practice, Elsevier, vol. 161(C), pages 269-283.
    12. Nurul Iman Abdul Jalil & Soon Aun Tan & Nur Shakila Ibharim & Anisah Zainab Musa & Siew Hui Ang & Wustari L. Mangundjaya, 2023. "The Relationship between Job Insecurity and Psychological Well-Being among Malaysian Precarious Workers: Work–Life Balance as a Mediator," IJERPH, MDPI, vol. 20(3), pages 1-14, February.
    13. Xiong, Ziyue & Jian Li, & Wu, Hangbin, 2021. "Understanding operation patterns of urban online ride-hailing services: A case study of Xiamen," Transport Policy, Elsevier, vol. 101(C), pages 100-118.
    14. Wu, Tian & Zhang, Mengbo & Tian, Xin & Wang, Shouyang & Hua, Guowei, 2020. "Spatial differentiation and network externality in pricing mechanism of online car hailing platform," International Journal of Production Economics, Elsevier, vol. 219(C), pages 275-283.
    15. Shaaban, Khaled & Kim, Inhi, 2016. "Assessment of the taxi service in Doha," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 223-235.
    16. Benjamin Akinyemi & Babu George & Alice Ogundele, 2022. "Relationship between Job Satisfaction, Pay, Affective Commitment and Turnover Intention among Registered Nurses in Nigeria," Global Journal of Health Science, Canadian Center of Science and Education, vol. 14(2), pages 1-37, February.
    17. Haitao Wen & Hongduo Sun & Sebastian Kummer & Ben Farr-Wharton & David M. Herold, 2021. "The Antecedents, Consequences, and Mediating Role of Workload among Chinese Courier Drivers," Sustainability, MDPI, vol. 13(24), pages 1-13, December.
    18. Ahmad Munir Mohd Salleh & Khatijah Omar & Omar Jaber Aburumman & Nik Hazimah Nik Mat & Mohammad Ayesh Almhairat, 2020. "The impact of career planning and career satisfaction on employee's turnover intention," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(1), pages 218-232, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Namgung, Hyewon & Fujiwara, Akimasa & Yamamoto, Jenny & Zhang, Junyi, 2023. "Small and medium-sized taxi firm operators' stated choices of future business models: A case study in Japan based on hybrid choice model with panel effects," Research in Transportation Economics, Elsevier, vol. 101(C).
    2. Fielbaum, Andres & Tirachini, Alejandro & Alonso-Mora, Javier, 2024. "Improving public transportation via line-based integration of on-demand ridepooling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 190(C).
    3. Liang, Yuan & Yu, Bingjie & Zhang, Xiaojian & Lu, Yi & Yang, Linchuan, 2023. "The short-term impact of congestion taxes on ridesourcing demand and traffic congestion: Evidence from Chicago," Transportation Research Part A: Policy and Practice, Elsevier, vol. 172(C).
    4. Syahrulanuar Ngah & Samar Rahi & Fei Long & Cecile Gabarre & Aamir Rashid & Abdul Hafaz Ngah, 2024. "Future behavioural of console gamers and mobile gamers: are they differ?," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(6), pages 5531-5557, December.
    5. García-Herrera, Alisson & Basso, Leonardo J. & Tirachini, Alejandro, 2024. "Microeconomic analysis of ridesourcing market regulation policies," Transportation Research Part A: Policy and Practice, Elsevier, vol. 186(C).
    6. Drew, Jacqueline & Carless, Sally A. & Thompson, Briony M., 2008. "Predicting turnover of police officers using the sixteen personality factor questionnaire," Journal of Criminal Justice, Elsevier, vol. 36(4), pages 326-331, August.
    7. Ovidiu Popa-Velea & Liliana Veronica Diaconescu & Iuliana Raluca Gheorghe & Oana Olariu & Iolanda Panaitiu & Mariana Cerniţanu & Ludmila Goma & Irina Nicov & Larisa Spinei, 2019. "Factors Associated with Burnout in Medical Academia: An Exploratory Analysis of Romanian and Moldavian Physicians," IJERPH, MDPI, vol. 16(13), pages 1-13, July.
    8. Zhu, Zheng & Xu, Ailing & He, Qiao-Chu & Yang, Hai, 2021. "Competition between the transportation network company and the government with subsidies to public transit riders," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
    9. Wang, Senlei & Correia, Gonçalo Homem de Almeida & Lin, Hai Xiang, 2022. "Modeling the competition between multiple Automated Mobility on-Demand operators: An agent-based approach," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 605(C).
    10. Zhong, Yuanguang & Lan, Yibo & Chen, Zhi & Yang, Jiazi, 2023. "On-demand ride-hailing platforms with heterogeneous quality-sensitive customers: Dedicated system or pooling system?," Transportation Research Part B: Methodological, Elsevier, vol. 173(C), pages 247-266.
    11. Amaral, Christopher & Kolsarici, Ceren, 2020. "The financial advice puzzle: The role of consumer heterogeneity in the advisor choice," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    12. André de Palma & Lucas Javaudin & Patrick Stokkink & Léandre Tarpin-Pitre, 2021. "Modelling Ridesharing in a Large Network with Dynamic Congestion," THEMA Working Papers 2021-16, THEMA (THéorie Economique, Modélisation et Applications), Université de Cergy-Pontoise.
    13. Yanwei Li & Genea Canelles, 2021. "Governing Airbnb in Amsterdam and Singapore: A Comparative Study on Governance Strategies and Styles," SAGE Open, , vol. 11(4), pages 21582440211, October.
    14. Peng, Yisheng & Liu, Jiahui & Li, Fangyou & Cui, Jianqiang & Lu, Yi & Yang, Linchuan, 2024. "Resilience of ride-hailing services in response to air pollution and its association with built-environment and socioeconomic characteristics," Journal of Transport Geography, Elsevier, vol. 120(C).
    15. Vivek Tiwari & S. K. Singh, 2014. "Moderation Effect of Job Involvement on the Relationship Between Organizational Commitment and Job Satisfaction," SAGE Open, , vol. 4(2), pages 21582440145, May.
    16. Kinsella, L. & Stefaniec, A. & Foley, A. & Caulfield, B., 2023. "Pathways to decarbonising the transport sector: The impacts of electrifying taxi fleets," Renewable and Sustainable Energy Reviews, Elsevier, vol. 174(C).
    17. Ji, Yuxiong & Zhou, Minhang & Zheng, Yujing & Shen, Yu & Du, Yuchuan, 2024. "Urban passenger-and-package sharing transportation by e-hailing taxis: A simulation-based pricing analysis in shanghai," Transport Policy, Elsevier, vol. 156(C), pages 138-151.
    18. Xiaoxia Dong & Erick Guerra & Ricardo A. Daziano, 2022. "Impact of TNC on travel behavior and mode choice: a comparative analysis of Boston and Philadelphia," Transportation, Springer, vol. 49(6), pages 1577-1597, December.
    19. Feng, Nan & Xu, Nan & Feng, Haiyang & Li, Minqiang, 2022. "Turn on instant booking or not? Decisions of rival hosts," Annals of Tourism Research, Elsevier, vol. 96(C).
    20. Andréa Gourmelen & Bertrand Urien & Marine Le Gall-Ely, 2016. "Ultimate time pressure: Conceptualisation and measurement," Post-Print hal-01904355, HAL.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:186:y:2024:i:c:s0965856424001824. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.