IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v164y2022icp379-393.html
   My bibliography  Save this article

Trust and perceived risk: How different manifestations affect the adoption of autonomous vehicles

Author

Listed:
  • Kenesei, Zsófia
  • Ásványi, Katalin
  • Kökény, László
  • Jászberényi, Melinda
  • Miskolczi, Márk
  • Gyulavári, Tamás
  • Syahrivar, Jhanghiz

Abstract

Although manufacturers and experts consider autonomous vehicles (AVs) as a much safer alternative than traditional human-driven vehicles, the lack of trust and high perceived risk by potential users can be a major obstacle to their acceptance. While both risk and trust have been the focus of interest for AV researchers, studies have often produced contradictory results. This study offers a new perspective to investigate the effect of trust and perceived risk to resolve these ambiguities. We identified three underlying dimensions of trust supplemented by two dimensions of risk and incorporated them into one model. The proposed model offers direct and indirect paths between trust dimensions and AV acceptance with the mediation of the dimensions of perceived risk. Based on a survey of 949 adult respondents, the model was tested with structural equation modeling (SEM). Results revealed that only performance trust affected directly intention to use AVs, while trust in manufacturers influenced intention to use with the mediation of privacy risk. An important result is that trust in institutions that can influence future rules and regulations for the use of AVs has no impact either directly or indirectly on intention to use. The practical implications can assist regulators and manufacturers to increase their efforts to build trust and confidence, thus enhancing the adoption of this technology.

Suggested Citation

  • Kenesei, Zsófia & Ásványi, Katalin & Kökény, László & Jászberényi, Melinda & Miskolczi, Márk & Gyulavári, Tamás & Syahrivar, Jhanghiz, 2022. "Trust and perceived risk: How different manifestations affect the adoption of autonomous vehicles," Transportation Research Part A: Policy and Practice, Elsevier, vol. 164(C), pages 379-393.
    • Handle: RePEc:eee:transa:v:164:y:2022:i:c:p:379-393
    DOI: 10.1016/j.tra.2022.08.022
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856422002269
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2022.08.022?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Dirsehan, Taşkın & Can, Ceren, 2020. "Examination of trust and sustainability concerns in autonomous vehicle adoption," Technology in Society, Elsevier, vol. 63(C).
    2. Meyer, Jonas & Becker, Henrik & Bösch, Patrick M. & Axhausen, Kay W., 2017. "Autonomous vehicles: The next jump in accessibilities?," Research in Transportation Economics, Elsevier, vol. 62(C), pages 80-91.
    3. Michael Siegrist, 2021. "Trust and Risk Perception: A Critical Review of the Literature," Risk Analysis, John Wiley & Sons, vol. 41(3), pages 480-490, March.
    4. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    5. Peng Jing & Gang Xu & Yuexia Chen & Yuji Shi & Fengping Zhan, 2020. "The Determinants behind the Acceptance of Autonomous Vehicles: A Systematic Review," Sustainability, MDPI, vol. 12(5), pages 1-26, February.
    6. Benleulmi, Ahmed Ziad & Blecker, Thorsten, 2017. "Investigating the factors influencing the acceptance of fully autonomous cars," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Digitalization in Supply Chain Management and Logistics: Smart and Digital Solutions for an Industry 4.0 Environment. Proceedings of the Hamburg Inter, volume 23, pages 99-115, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    7. Peng Liu & Run Yang & Zhigang Xu, 2019. "Public Acceptance of Fully Automated Driving: Effects of Social Trust and Risk/Benefit Perceptions," Risk Analysis, John Wiley & Sons, vol. 39(2), pages 326-341, February.
    8. Liu, Peng & Xu, Zhigang & Zhao, Xiangmo, 2019. "Road tests of self-driving vehicles: Affective and cognitive pathways in acceptance formation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 354-369.
    9. Edmond Awad & Sohan Dsouza & Richard Kim & Jonathan Schulz & Joseph Henrich & Azim Shariff & Jean-François Bonnefon & Iyad Rahwan, 2018. "The Moral Machine experiment," Nature, Nature, vol. 563(7729), pages 59-64, November.
    10. Jack Stilgoe & Tom Cohen, 2021. "Rejecting acceptance: learning from public dialogue on self-driving vehicles [Crowdsourcing Moral Machines]," Science and Public Policy, Oxford University Press, vol. 48(6), pages 849-859.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yu, Vincent F. & Aloina, Grace & Eccarius, Timo, 2023. "Adoption intentions of home-refill delivery service for fast-moving consumer goods," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 171(C).
    2. Yang Liao & Hanying Guo & Hongguo Shi, 2024. "Research on the Public’s Intention to Use Shared Autonomous Vehicles: Based on Social Media Data Mining and Questionnaire Survey," Sustainability, MDPI, vol. 16(11), pages 1-27, May.
    3. Koh, Le Yi & Yuen, Kum Fai, 2023. "Public acceptance of autonomous vehicles: Examining the joint influence of perceived vehicle performance and intelligent in-vehicle interaction quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 178(C).
    4. Khan, Shah Khalid & Shiwakoti, Nirajan & Stasinopoulos, Peter & Chen, Yilun & Warren, Matthew, 2024. "The impact of perceived cyber-risks on automated vehicle acceptance: Insights from a survey of participants from the United States, the United Kingdom, New Zealand, and Australia," Transport Policy, Elsevier, vol. 152(C), pages 87-101.
    5. Yang Liao & Hanying Guo & Xinju Liu, 2023. "A Study of Young People’s Intention to Use Shared Autonomous Vehicles: A Quantitative Analysis Model Based on the Extended TPB-TAM," Sustainability, MDPI, vol. 15(15), pages 1-21, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhao, Xiaoyun & Susilo, Yusak O. & Pernestål, Anna, 2022. "The dynamic and long-term changes of automated bus service adoption," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 450-463.
    2. Fatemeh Nazari & Mohamadhossein Noruzoliaee & Abolfazl Mohammadian, 2023. "Behavioral acceptance of automated vehicles: The roles of perceived safety concern and current travel behavior," Papers 2302.12225, arXiv.org, revised Jan 2024.
    3. Khan, Shah Khalid & Shiwakoti, Nirajan & Stasinopoulos, Peter & Chen, Yilun & Warren, Matthew, 2024. "The impact of perceived cyber-risks on automated vehicle acceptance: Insights from a survey of participants from the United States, the United Kingdom, New Zealand, and Australia," Transport Policy, Elsevier, vol. 152(C), pages 87-101.
    4. Nastjuk, Ilja & Herrenkind, Bernd & Marrone, Mauricio & Brendel, Alfred Benedikt & Kolbe, Lutz M., 2020. "What drives the acceptance of autonomous driving? An investigation of acceptance factors from an end-user's perspective," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    5. Qian, Lixian & Yin, Juelin & Huang, Youlin & Liang, Ya, 2023. "The role of values and ethics in influencing consumers’ intention to use autonomous vehicle hailing services," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    6. Weina Qu & Hongli Sun & Yan Ge, 2021. "The effects of trait anxiety and the big five personality traits on self-driving car acceptance," Transportation, Springer, vol. 48(5), pages 2663-2679, October.
    7. Yoganathan, Vignesh & Osburg, Victoria-Sophie, 2024. "Heterogenous evaluations of autonomous vehicle services: An extended theoretical framework and empirical evidence," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    8. Kassens-Noor, Eva & Kotval-Karamchandani, Zeenat & Cai, Meng, 2020. "Willingness to ride and perceptions of autonomous public transit," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 92-104.
    9. Kapser, Sebastian & Abdelrahman, Mahmoud & Bernecker, Tobias, 2021. "Autonomous delivery vehicles to fight the spread of Covid-19 – How do men and women differ in their acceptance?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 148(C), pages 183-198.
    10. Feess, Eberhard & Muehlheusser, Gerd, 2024. "Autonomous Vehicles: Moral dilemmas and adoption incentives," Transportation Research Part B: Methodological, Elsevier, vol. 181(C).
    11. Samadzad, Mahdi & Nosratzadeh, Hossein & Karami, Hossein & Karami, Ali, 2023. "What are the factors affecting the adoption and use of electric scooter sharing systems from the end user's perspective?," Transport Policy, Elsevier, vol. 136(C), pages 70-82.
    12. Macht, Janine & Klink-Lehmann, Jeanette & Hartmann, Monika, 2023. "Don't forget the locals: Understanding citizens' acceptance of bio-based technologies," Technology in Society, Elsevier, vol. 74(C).
    13. Jack Stilgoe & Miloš Mladenović, 2022. "The politics of autonomous vehicles," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-6, December.
    14. Mamak, Kamil & Glanc, Jadwiga, 2022. "Problems with the prospective connected autonomous vehicles regulation: Finding a fair balance versus the instinct for self-preservation," Technology in Society, Elsevier, vol. 71(C).
    15. Miaomiao Shen & Linxuan Yu & Jing Xu & Zihao Sang & Ruijia Li & Xiang Yuan, 2024. "Shaping the Future of Urban Mobility: Insights into Autonomous Vehicle Acceptance in Shanghai Through TAM and Perceived Risk Analysis," Papers 2405.05578, arXiv.org.
    16. Konrad Hryniewicz & Tomasz Grzegorczyk, 2020. "How different autonomous vehicle presentation influences its acceptance: Is a communal car better than agentic one?," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-28, September.
    17. Hiroko Kamide, 2021. "The Effect of Social Cohesion on Interest, Usefulness, and Ease of Use of a Driving Assistance System in Older Adults," IJERPH, MDPI, vol. 18(21), pages 1-11, October.
    18. Tianpei Tang & Xiwei Wang & Jianbing Wu & Meining Yuan & Yuntao Guo & Xunqian Xu, 2022. "Determinants and the Moderating Effects of Individual Characteristics on Autonomous Vehicle Adoption in China," IJERPH, MDPI, vol. 20(1), pages 1-17, December.
    19. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
    20. Weiya Chen & Ying Chen & Yufen Wang & Xiaoping Fang, 2024. "Bus Drivers’ Behavioral Intention to Comply with Real-Time Control Instructions: An Empirical Study from China," Sustainability, MDPI, vol. 16(9), pages 1-23, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:164:y:2022:i:c:p:379-393. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.