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Are the days of tourist information centers gone? Effects of the ubiquitous information environment

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  • Lyu, Seong Ok
  • Hwang, Jinsoo

Abstract

The advent of on-line and cloud access through mobile devices has led to a reconsideration of the traditional role of tourist information centers. Derived from a sample of Korean domestic tourists, this paper suggests means by which tourist information centers can respond to new demands for travel information. Study results indicate a negative relationship between general Internet usage and demand for tourist information center visitation. Using different econometric models, this study denotes that heavy social media users tend to show more visits to tourist information centers. This finding may be due to the characteristics of social media users and equally implies that the conventional engines of tourism promotion should engage more in social media.

Suggested Citation

  • Lyu, Seong Ok & Hwang, Jinsoo, 2015. "Are the days of tourist information centers gone? Effects of the ubiquitous information environment," Tourism Management, Elsevier, vol. 48(C), pages 54-63.
    • Handle: RePEc:eee:touman:v:48:y:2015:i:c:p:54-63
    DOI: 10.1016/j.tourman.2014.11.001
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    References listed on IDEAS

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    1. Yan Hong & Gangwei Cai & Zhoujin Mo & Weijun Gao & Lei Xu & Yuanxing Jiang & Jinming Jiang, 2020. "The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis," IJERPH, MDPI, vol. 17(10), pages 1-19, May.
    2. Francis Osei & Gertrude Agyemang & Collins Kankam-Kwarteng & Ofosu Amofah, 2021. "Customer use of online order for food delivery service: the application of UTAUT2 Model," Technium Social Sciences Journal, Technium Science, vol. 25(1), pages 496-514, November.
    3. Seon Hee Kim & Joon Ho Bae & Hyeon Mo Jeon, 2019. "Continuous Intention on Accommodation Apps: Integrated Value-Based Adoption and Expectation–Confirmation Model Analysis," Sustainability, MDPI, vol. 11(6), pages 1-17, March.
    4. Suk Won Lee & Hye Jin Sung & Hyeon Mo Jeon, 2019. "Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality," Sustainability, MDPI, vol. 11(11), pages 1-15, June.
    5. Chang, Shuchih Ernest & Shen, Wei-Cheng & Liu, Anne Yenching, 2016. "Why mobile users trust smartphone social networking services? A PLS-SEM approach," Journal of Business Research, Elsevier, vol. 69(11), pages 4890-4895.
    6. Pedro Cuesta-Valiño & Fadoua Bolifa & Estela Núñez-Barriopedro, 2020. "Sustainable, Smart and Muslim-Friendly Tourist Destinations," Sustainability, MDPI, vol. 12(5), pages 1-13, February.

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