IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v33y2012i6p1468-1482.html
   My bibliography  Save this article

Web users’ behavioural patterns of tourism information search: From online to offline

Author

Listed:
  • Ho, Chaang-Iuan
  • Lin, Meng-Hui
  • Chen, Hui-Mei

Abstract

This paper presents a conceptual framework of Web users’ engagement in tourism information search for a comprehensive understanding of their integrated online and offline search behaviour. The information search experiences are characterised as a process constituting some common elements: prior knowledge and searching experiences, online searching strategies, processing and recording information, barriers to online searching, reasons for ending an online search, summarising information, exchanging information and searching for more information through other sources. Such behaviour goes beyond the scope of information searching and captures the other activities, including information processing, utilising and disseminating. The grounded theory research method is employed as an inductive investigative process in which the authors construct the framework by systematically collecting and analysing data. The aim of this research method is to build a theory. The data sets consist of both semi-structured in-depth interviews with subjects and their field observations based on online searching. A theoretical model incorporating 10 propositions is proposed for future testing.

Suggested Citation

  • Ho, Chaang-Iuan & Lin, Meng-Hui & Chen, Hui-Mei, 2012. "Web users’ behavioural patterns of tourism information search: From online to offline," Tourism Management, Elsevier, vol. 33(6), pages 1468-1482.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:6:p:1468-1482
    DOI: 10.1016/j.tourman.2012.01.016
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517712000192
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2012.01.016?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Amanda Spink & Tefko Saracevic, 1997. "Interaction in information retrieval: Selection and effectiveness of search terms," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 48(8), pages 741-761, August.
    2. Papathanassis, Alexis & Knolle, Friederike, 2011. "Exploring the adoption and processing of online holiday reviews: A grounded theory approach," Tourism Management, Elsevier, vol. 32(2), pages 215-224.
    3. Nigel Ford & David Miller & Nicola Moss, 2003. "Web search strategies and approaches to studying," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 54(6), pages 473-489, April.
    4. Dania Bilal, 2000. "Children's use of the Yahooligans! Web search engine: I. Cognitive, physical, and affective behaviors on fact‐based search tasks," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(7), pages 646-665.
    5. Hsinchun Chen & Andrea L. Houston & Robin R. Sewell & Bruce R. Schatz, 1998. "Internet browsing and searching: User evaluations of category map and concept space techniques," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 49(7), pages 582-603, May.
    6. Xiang, Zheng & Gretzel, Ulrike, 2010. "Role of social media in online travel information search," Tourism Management, Elsevier, vol. 31(2), pages 179-188.
    7. Ruth A. Palmquist & Kyung‐Sun Kim, 2000. "Cognitive style and on‐line database search experience as predictors of Web search performance," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(6), pages 558-566.
    8. Raya Fidel & Rachel K. Davies & Mary H. Douglass & Jenny K. Holder & Carla J. Hopkins & Elisabeth J. Kushner & Bryan K. Miyagishima & Christina D. Toney, 1999. "A visit to the information mall: Web searching behavior of high school students," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 50(1), pages 24-37.
    9. Ard W. Lazonder & Harm J.A. Biemans & Iwan G.J.H. Wopereis, 2000. "Differences between novice and experienced users in searching information on the World Wide Web," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(6), pages 576-581.
    10. Beatty, Sharon E & Smith, Scott M, 1987. "External Search Effort: An Investigation across Several Product Categories," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(1), pages 83-95, June.
    11. Dania Bilal, 2002. "Children's use of the Yahooligans! Web search engine. III. Cognitive and physical behaviors on fully self‐generated search tasks," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 53(13), pages 1170-1183, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Desa Karamehmedovic, 2019. "Cultural Tourists And The Sources Of Information," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 28(2), pages 533-552, december.
    2. Llodrà-Riera, Isabel & Martínez-Ruiz, María Pilar & Jiménez-Zarco, Ana Isabel & Izquierdo-Yusta, Alicia, 2015. "A multidimensional analysis of the information sources construct and its relevance for destination image formation," Tourism Management, Elsevier, vol. 48(C), pages 319-328.
    3. Katerina Volchek & Anyu Liu & Haiyan Song & Dimitrios Buhalis, 2019. "Forecasting tourist arrivals at attractions: Search engine empowered methodologies," Tourism Economics, , vol. 25(3), pages 425-447, May.
    4. Coromina, Lluís & Camprubí, Raquel, 2016. "Analysis of tourism information sources using a Mokken Scale perspective," Tourism Management, Elsevier, vol. 56(C), pages 75-84.
    5. Ryu, Do-Hyeon & Lim, Chiehyeon & Kim, Kwang-Jae, 2020. "Development of a service blueprint for the online-to-offline integration in service," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    6. F. Antolini & L. Grassini, 2019. "Foreign arrivals nowcasting in Italy with Google Trends data," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(5), pages 2385-2401, September.
    7. Eleni Mavragani & Paraskevi Nikolaidou & Efi Theodoraki, 2019. "Traveler segmentation through Social Media for intercultural marketing purposes: The case of Halkidiki," Post-Print hal-02458464, HAL.
    8. Mavragani, Eleni & Nikolaidou, Paraskevi & Theodoraki, Efi, 2019. "Traveler segmentation through Social Media for intercultural marketing purposes: The case of Halkidiki," MPRA Paper 93526, University Library of Munich, Germany.
    9. Murphy, Hilary Catherine & Chen, Meng-Mei & Cossutta, Mathieu, 2016. "An investigation of multiple devices and information sources used in the hotel booking process," Tourism Management, Elsevier, vol. 52(C), pages 44-51.
    10. Taheri, Babak & Jafari, Aliakbar & O'Gorman, Kevin, 2014. "Keeping your audience: Presenting a visitor engagement scale," Tourism Management, Elsevier, vol. 42(C), pages 321-329.
    11. Dudek Andrzej & Jaremen Daria Elżbieta & Michalska-Dudek Izabela & Walesiak Marek, 2022. "The Impact of the Covid-19 Pandemic Threat on Purchase Decisions of Travel Agency Customers in Poland," Polish Journal of Sport and Tourism, Sciendo, vol. 29(4), pages 37-45, December.
    12. Lyu, Seong Ok & Hwang, Jinsoo, 2015. "Are the days of tourist information centers gone? Effects of the ubiquitous information environment," Tourism Management, Elsevier, vol. 48(C), pages 54-63.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aurora González-Teruel & Gregorio González-Alcaide & Maite Barrios & María-Francisca Abad-García, 2015. "Mapping recent information behavior research: an analysis of co-authorship and co-citation networks," Scientometrics, Springer;Akadémiai Kiadó, vol. 103(2), pages 687-705, May.
    2. Sparks, Beverley A. & Perkins, Helen E. & Buckley, Ralf, 2013. "Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior," Tourism Management, Elsevier, vol. 39(C), pages 1-9.
    3. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
    4. Chen, Sherry Y. & Macredie, Robert, 2010. "Web-based interaction: A review of three important human factors," International Journal of Information Management, Elsevier, vol. 30(5), pages 379-387.
    5. Aleksander Groth & Daniel Haslwanter, 2016. "Efficiency, effectiveness, and satisfaction of responsive mobile tourism websites: a mobile usability study," Information Technology & Tourism, Springer, vol. 16(2), pages 201-228, June.
    6. Sparks, Beverley A. & Browning, Victoria, 2011. "The impact of online reviews on hotel booking intentions and perception of trust," Tourism Management, Elsevier, vol. 32(6), pages 1310-1323.
    7. Chatzigeorgiou, Chryssoula, 2017. "Modelling the impact of social media influencers on behavioural intentions of millennials: The case of tourism in rural areas in Greece," MPRA Paper 87916, University Library of Munich, Germany.
    8. Fadhilah Mat Yamin & T. Ramayah, 2011. "The Impact of User Knowledge on Web Search Satisfaction," American Journal of Economics and Business Administration, Science Publications, vol. 3(1), pages 139-145, January.
    9. Lidija Lalicic & Assumpció Huertas & Antonio Moreno & Mohammed Jabreel, 2019. "Which emotional brand values do my followers want to hear about? An investigation of popular European tourist destinations," Information Technology & Tourism, Springer, vol. 21(1), pages 63-81, March.
    10. Filieri, Raffaele, 2016. "What makes an online consumer review trustworthy?," Annals of Tourism Research, Elsevier, vol. 58(C), pages 46-64.
    11. Lyu, Seong Ok & Hwang, Jinsoo, 2015. "Are the days of tourist information centers gone? Effects of the ubiquitous information environment," Tourism Management, Elsevier, vol. 48(C), pages 54-63.
    12. Filieri, Raffaele & Lin, Zhibin & Pino, Giovanni & Alguezaui, Salma & Inversini, Alessandro, 2021. "The role of visual cues in eWOM on consumers’ behavioral intention and decisions," Journal of Business Research, Elsevier, vol. 135(C), pages 663-675.
    13. Pianran Wang & Yue Ma & Huan Xie & Hanqing Wang & Jinyi Lu & Jianhua Xu, 2022. "“There is a gorilla holding a key on the book cover”: Young children's known picture book search strategies," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(1), pages 45-57, January.
    14. Babajide Abubakr Muritala & Maria-Victoria Sánchez-Rebull & Ana-Beatriz Hernández-Lara, 2020. "A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
    15. Ana B. Casado-Díaz & Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio, 2017. "Aggregate consumer ratings and booking intention: the role of brand image," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 543-562, September.
    16. Sakshi, & Tandon, Urvashi & Ertz, Myriam & Bansal, Harbhajan, 2020. "Social vacation: Proposition of a model to understand tourists’ usage of social media for travel planning," Technology in Society, Elsevier, vol. 63(C).
    17. Llodrà-Riera, Isabel & Martínez-Ruiz, María Pilar & Jiménez-Zarco, Ana Isabel & Izquierdo-Yusta, Alicia, 2015. "A multidimensional analysis of the information sources construct and its relevance for destination image formation," Tourism Management, Elsevier, vol. 48(C), pages 319-328.
    18. Baka, Vasiliki, 2016. "The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector," Tourism Management, Elsevier, vol. 53(C), pages 148-162.
    19. Peng Cheng & Zhe Ouyang & Yang Liu, 0. "The effect of information overload on the intention of consumers to adopt electric vehicles," Transportation, Springer, vol. 0, pages 1-20.
    20. Mahan, Joseph E. & Seo, Won Jae & Jordan, Jeremy S. & Funk, Daniel, 2015. "Exploring the impact of social networking sites on running involvement, running behavior, and social life satisfaction," Sport Management Review, Elsevier, vol. 18(2), pages 182-192.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:33:y:2012:i:6:p:1468-1482. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.