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Management innovation in the hotel industry

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  • Nieves, Julia
  • Segarra-Ciprés, Mercedes

Abstract

The study of management innovation has gained relevance in recent years, but there is a lack of empirical research analysing the factors that favour it. This article contemplates two types of antecedents of management innovation in the hospitality industry. In the internal context of the company, the influence of the employees' knowledge and skills is analysed, as well as the company's capacity to integrate this knowledge. In the external setting, an evaluation is performed of the way relationships established with tourist industry agents and external change agents affect the development of management innovation. The data obtained from 109 firms operating hotel establishments in Spain show that both the internal resources and the relations with external change agents determine the introduction of management innovations. However, access to knowledge held by tourist industry agents does not influence management innovation.

Suggested Citation

  • Nieves, Julia & Segarra-Ciprés, Mercedes, 2015. "Management innovation in the hotel industry," Tourism Management, Elsevier, vol. 46(C), pages 51-58.
    • Handle: RePEc:eee:touman:v:46:y:2015:i:c:p:51-58
    DOI: 10.1016/j.tourman.2014.06.002
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    1. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 1-14..
    2. Singh Rajesh & Sarangal Rajani Kumari, 2021. "Innovation in Quick Service Restaurants (QSRs): A Future Perspective," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 11(2), pages 210-218, December.
    3. Thomas, Rhodri & Wood, Emma, 2015. "The absorptive capacity of tourism organisations," Annals of Tourism Research, Elsevier, vol. 54(C), pages 84-99.
    4. Kyungbo Park & Jeonghwa Cha & Jongyi Hong, 2023. "Developing a Framework for Evaluating and Predicting Management Innovation in Public Research Institutions," Sustainability, MDPI, vol. 15(9), pages 1-18, April.
    5. Yang, Zhenshan & Cai, Jianming, 2016. "Do regional factors matter? Determinants of hotel industry performance in China," Tourism Management, Elsevier, vol. 52(C), pages 242-253.
    6. Gyurácz-Németh Petra & Horn Nikolett & Friedrich Nóra, 2016. "Analyzing Hotel Innovation Behavior in the Balaton Region of Hungary to Identify Best Practices," Naše gospodarstvo/Our economy, Sciendo, vol. 62(3), pages 52-60, September.
    7. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "Co-creation and service innovation as performance indicators in the hospitality industry," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 12(2), pages 76-95..
    8. Sam Liu, Chih-Hsing & Jack Liu, Hsiou-Hsiang & Ng, Yen-Ling, 2021. "Investigation of entrepreneurial orientation development with airline employees: Moderating roles of a cooperation-competition mechanism," Journal of Air Transport Management, Elsevier, vol. 94(C).
    9. Taotao Deng & Chen Gan & Yukun Hu, 2021. "Do hotel business benefit from increased tourist accessibility? Evidence from China’s high-speed railway program," Tourism Economics, , vol. 27(7), pages 1357-1374, November.
    10. Gyurácz-Németh, Petra & Horn, Nikolett & Friedrich, Nóra, 2015. "Identifying the Best Innovation Behaviour Hotel in the Balaton Region of Hungary," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2015), Kotor, Montengero, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Kotor, Montengero, 10-11 September 2015, pages 35-42, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    11. Yu, Chuanpeng & Wang, Yue & Li, Tianchen & Lin, Chunpei, 2022. "Do top management teams’ expectations and support drive management innovation in small and medium-sized enterprises?," Journal of Business Research, Elsevier, vol. 142(C), pages 88-99.
    12. Gonzalo Díaz-Meneses & Julia Nieves, 2019. "Ethics for Innovation in Hospitality: How Incremental and Radical Novelties Are Induced by Managers’ Social and Ecological Responsibility," Sustainability, MDPI, vol. 11(22), pages 1-17, November.
    13. Souto, Jaime E., 2015. "Business model innovation and business concept innovation as the context of incremental innovation and radical innovation," Tourism Management, Elsevier, vol. 51(C), pages 142-155.
    14. Gerdina Handa Serafim & José Manuel Cristóvão Veríssimo, 2021. "The Relationship between Strategic Orientation, Service Innovation, and Performance in Hotels in Angola," Sustainability, MDPI, vol. 13(11), pages 1-14, June.
    15. Li, Yanning & Wood, E.H. & Thomas, R., 2017. "Innovation implementation: Harmony and conflict in Chinese modern music festivals," Tourism Management, Elsevier, vol. 63(C), pages 87-99.
    16. Catarina Fernandes & Rui Pires, 2021. "Exploring the Conceptual Structure of the Research on Innovation in Hotels through Co-Word Analysis," Administrative Sciences, MDPI, vol. 11(3), pages 1-16, August.
    17. Nejib Ben moussa, 2018. "The contribution of job satisfaction, organizational climate and employee commitment on management innovation in Tunisian SMEs: The effect of the post-revolution environment," Economics Bulletin, AccessEcon, vol. 38(4), pages 2167-2183.
    18. Hongbo Zhao & Tianshun Gu & Li Yue & Xiaoman Xu, 2022. "Locational Dynamics of Luxury Hotels in Shanghai Metropolis, China: A Spatial-Temporal Perspective," Land, MDPI, vol. 11(10), pages 1-19, September.

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