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Is job performance conditioned by work-from-home demands and resources?

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  • Prodanova, Jana
  • Kocarev, Ljupco

Abstract

Substantial research has been dedicated to describing remote work, yet the understanding of working from home since the Covid-19 pandemic remains rather limited. While recognising the necessity for exploring employees' perceptions and interaction with technology as the ultimate requirement for a functional work-from-home, this study observes the factors that would determine job performance. Thus, adhering to the Job Demands-Resources theory, we argue that employees' ICT (Information and Communication Technologies) anxiety and smartphone addiction can inhibit their work progress by provoking interruptions in the course and reducing the efficacy, further affecting performance. PLS-SEM (Partial Least Squares - Structural Equation Modelling) was employed to analyse the data collected by 363 employees working from home due to Covid-19 restrictive measures. The results reveal that employees’ reluctance and apprehensiveness related to the use of ICT and their dependency on smartphone usage act as distractions that impact the efficient achievement of work goals. The ensued findings valuably contribute to the relevant body of knowledge, while the implications offer helpful strategies for improving work-from-home. Finally, companies must simplify the transition to the home office, providing employees with job management and tools to ensure uninterrupted and productive working processes.

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  • Prodanova, Jana & Kocarev, Ljupco, 2021. "Is job performance conditioned by work-from-home demands and resources?," Technology in Society, Elsevier, vol. 66(C).
    • Handle: RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x21001470
    DOI: 10.1016/j.techsoc.2021.101672
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    2. Barbara Barbieri & Marina Mondo & Silvia De Simone & Roberta Pinna & Maura Galletta & Jessica Pileri & Diego Bellini, 2024. "Enhancing Productivity at Home: The Role of Smart Work and Organizational Support in the Public Sector," Societies, MDPI, vol. 14(4), pages 1-18, April.
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    4. Marinho, Marcelo & Amorim, Luís & Camara, Rafael & Oliveira, Brigitte Renata & Sobral, Marcos & Sampaio, Suzana, 2021. "Happier and further by going together: The importance of software team behaviour during the COVID-19 pandemic," Technology in Society, Elsevier, vol. 67(C).
    5. Hanna Wlodarkiewicz-Klimek, 2021. "New Models of Work Organization in an Industry 4.0 Enterprise - Evolution of the Form of Work," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 1095-1105.
    6. Ng, Peggy M.L. & Lit, Kam Kong & Cheung, Cherry T.Y., 2022. "Remote work as a new normal? The technology-organization-environment (TOE) context," Technology in Society, Elsevier, vol. 70(C).
    7. Bruna Ferrara & Martina Pansini & Clara De Vincenzi & Ilaria Buonomo & Paula Benevene, 2022. "Investigating the Role of Remote Working on Employees’ Performance and Well-Being: An Evidence-Based Systematic Review," IJERPH, MDPI, vol. 19(19), pages 1-12, September.

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