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Employee agility and enterprise social media: The Role of IT proficiency and work expertise

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  • Pitafi, Abdul Hameed
  • Rasheed, Muhammad Imran
  • Kanwal, Shamsa
  • Ren, Minglun

Abstract

Enterprise social media (ESM) is an emerging technology that is widely adopted by organizations as a digital platform for facilitating employee communication. However, very few studies explore ESM, and those that examine the technology show mixed findings about the outcomes of ESM in organizations. This study addresses this issue by investigating how ESM usage in organizations is related to employee agility. Two-wave research data are collected from 306 employees in different Chinese organizations that employ ESM in the workplace. Drawing on information processing theory, we propose the moderating role of information technology (IT) proficiency and work expertise in the relationship between ESM usage and employee agility. Findings confirm the positive relationship between ESM usage and employee agility, and work expertise strengthens the positive relationship between ESM usage and employee agility. However, IT proficiency is not a significant moderator in this study. Furthermore, theoretical and practical implications are discussed.

Suggested Citation

  • Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    • Handle: RePEc:eee:teinso:v:63:y:2020:i:c:s0160791x20301196
    DOI: 10.1016/j.techsoc.2020.101333
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    4. Ciampi, Francesco & Faraoni, Monica & Ballerini, Jacopo & Meli, Francesco, 2022. "The co-evolutionary relationship between digitalization and organizational agility: Ongoing debates, theoretical developments and future research perspectives," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    5. Yang, Hongjun & Zhang, Shengtai, 2022. "Social media affordances and fatigue: The role of privacy concerns, impression management concerns, and self-esteem," Technology in Society, Elsevier, vol. 71(C).
    6. Sun, Yuan & Zhong, Yating & Jeyaraj, Anand & Zhu, Mengjie, 2024. "The impact of enterprise social media affordances on employees' thriving at work: An empowerment theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    7. Buhmann, Alexander & Maltseva, Kateryna & Fieseler, Christian & Fleck, Matthes, 2021. "Muzzling social media: The adverse effects of moderating stakeholder conversations online," Technology in Society, Elsevier, vol. 64(C).
    8. Leonel Prieto & Md Farid Talukder, 2023. "Resilient Agility: A Necessary Condition for Employee and Organizational Sustainability," Sustainability, MDPI, vol. 15(2), pages 1-24, January.
    9. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    10. Prodanova, Jana & Kocarev, Ljupco, 2021. "Is job performance conditioned by work-from-home demands and resources?," Technology in Society, Elsevier, vol. 66(C).
    11. Han Lai & Abdul Hameed Pitafi & Noman Hasany & Tahir Islam, 2021. "Enhancing Employee Agility Through Information Technology Competency: An Empirical Study of China," SAGE Open, , vol. 11(2), pages 21582440211, April.
    12. Zagidullin, Marat & Aziz, Nergis & Kozhakhmet, Sanat, 2021. "Government policies and attitudes to social media use among users in Turkey: The role of awareness of policies, political involvement, online trust, and party identification," Technology in Society, Elsevier, vol. 67(C).
    13. Yousaf, Saira & Imran Rasheed, Muhammad & Kaur, Puneet & Islam, Nazrul & Dhir, Amandeep, 2022. "The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting," Journal of Business Research, Elsevier, vol. 143(C), pages 81-93.
    14. Miaojie Chen & Mehtab Babar & Ammar Ahmed & Muhammad Irfan, 2023. "Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing," Sustainability, MDPI, vol. 15(12), pages 1-21, June.

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