IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v14y2024i3p21582440241259158.html
   My bibliography  Save this article

Problematic Social Media Use and Employee Outcomes: A Systematic Literature Review

Author

Listed:
  • Siyu Gao
  • Bilin Shao

Abstract

A systematic literature review was conducted to summarize research that examined the association between problematic social media use (PSMU) and employee work-related and psychological outcomes. Following rigorous protocols, 42 peer-reviewed studies published from 2013 to 2022 were identified from the Web of Science, Elsevier, and PubMed databases, which were used to analyze and evaluate the current research boundary, explore the accumulated knowledge, and propose approaches to further enrich this research area. The findings of this review revealed that the current research mainly focuses on four research themes (a) focal areas of effects, (b) divergence of effects, (c) contextual specificity, and (d) investigated variables. However, the existing knowledge on this domain is still limited in understanding the conceptualization of PSMU, along with the narrow focus on methodological, geographical focus, and objective measures. This study contributes to theory, as it is one of the few reviews that link PSMU to employee outcomes, building an integrated framework to outline future research trends.

Suggested Citation

  • Siyu Gao & Bilin Shao, 2024. "Problematic Social Media Use and Employee Outcomes: A Systematic Literature Review," SAGE Open, , vol. 14(3), pages 21582440241, July.
    • Handle: RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241259158
    DOI: 10.1177/21582440241259158
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440241259158
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440241259158?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Yang Woon Chung & Taekyung Kim, 2017. "Impact of using social network services on workplace ostracism, job satisfaction, and innovative behaviour," Behaviour and Information Technology, Taylor & Francis Journals, vol. 36(12), pages 1235-1243, December.
    2. Tandon, Anushree & Dhir, Amandeep & Talwar, Shalini & Kaur, Puneet & Mäntymäki, Matti, 2022. "Social media induced fear of missing out (FoMO) and phubbing: Behavioural, relational and psychological outcomes," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    3. Talwar, Shalini & Dhir, Amandeep & Singh, Dilraj & Virk, Gurnam Singh & Salo, Jari, 2020. "Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    4. Dhir, Amandeep & Kaur, Puneet & Chen, Sufen & Pallesen, Ståle, 2019. "Antecedents and consequences of social media fatigue," International Journal of Information Management, Elsevier, vol. 48(C), pages 193-202.
    5. Fakhar Shahzad & Adnan Abbas & Adnan Fateh & Raja Suzana Raja Kasim & Kashif Akram & Sheikh Farhan Ashraf, 2021. "Late-Night Use of Social Media and Cognitive Engagement of Female Entrepreneurs: A Stressor–Strain–Outcome Perspective," SAGE Open, , vol. 11(3), pages 21582440211, August.
    6. Khan, Naseer Abbas & Khan, Ali Nawaz & Moin, Muhammad Farrukh, 2021. "Self-regulation and social media addiction: A multi-wave data analysis in China," Technology in Society, Elsevier, vol. 64(C).
    7. Saleem, Sumera & Feng, Yang & Luqman, Adeel, 2021. "Excessive SNS use at work, technological conflicts and employee performance: A social-cognitive-behavioral perspective," Technology in Society, Elsevier, vol. 65(C).
    8. Tandon, Anushree & Dhir, Amandeep & Islam, Nazrul & Talwar, Shalini & Mäntymäki, Matti, 2021. "Psychological and behavioral outcomes of social media-induced fear of missing out at the workplace," Journal of Business Research, Elsevier, vol. 136(C), pages 186-197.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jabeen, Fauzia & Tandon, Anushree & Azad, Nasreen & Islam, A.K.M. Najmul & Pereira, Vijay, 2023. "The dark side of social media platforms: A situation-organism-behaviour-consequence approach," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    2. Nanath, Krishnadas & Balasubramanian, Sreejith & Shukla, Vinaya & Islam, Nazrul & Kaitheri, Supriya, 2022. "Developing a mental health index using a machine learning approach: Assessing the impact of mobility and lockdown during the COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    3. Yang, Hongjun & Zhang, Shengtai, 2022. "Social media affordances and fatigue: The role of privacy concerns, impression management concerns, and self-esteem," Technology in Society, Elsevier, vol. 71(C).
    4. Nusrat, Anam & He, Yong & Luqman, Adeel & Nijjer, Shivinder & Gugnani, Ritika, 2024. "From slack to strength: Examining ESNs impact on mental toughness and cyberslacking in the workplace," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    5. Sharma, Manu & Kaushal, Deepak & Joshi, Sudhanshu, 2023. "Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    6. Alam, Faizan & Tao, Meng & Rastogi, Rashmi & Mendiratta, Aparna & Attri, Rekha, 2024. "Do social media influencers influence the vaccination drive? An application of source credibility theory and uses and gratification theory," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    7. Prodanova, Jana & Kocarev, Ljupco, 2021. "Is job performance conditioned by work-from-home demands and resources?," Technology in Society, Elsevier, vol. 66(C).
    8. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    9. Zagidullin, Marat & Aziz, Nergis & Kozhakhmet, Sanat, 2021. "Government policies and attitudes to social media use among users in Turkey: The role of awareness of policies, political involvement, online trust, and party identification," Technology in Society, Elsevier, vol. 67(C).
    10. Yin, Lipeng & Wang, Pengcheng & Li, Heng & Mao, Ningning & Hu, Huahua & Griffiths, Mark D., 2024. "Gender differences in the associations between parental phubbing, fear of missing out, and social networking site addiction: A cross-lagged panel study," Technology in Society, Elsevier, vol. 78(C).
    11. Hattingh, Marie & Dhir, Amandeep & Ractham, Peter & Ferraris, Alberto & Yahiaoui, Dorra, 2022. "Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    12. Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
    13. Talwar, Manish & Talwar, Shalini & Kaur, Puneet & Tripathy, Naliniprava & Dhir, Amandeep, 2021. "Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    14. Kitti Nagy & Jozef Kapusta, 2021. "Improving fake news classification using dependency grammar," PLOS ONE, Public Library of Science, vol. 16(9), pages 1-22, September.
    15. Liu, Hongfei & Liu, Wentong & Yoganathan, Vignesh & Osburg, Victoria-Sophie, 2021. "COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    16. Ghaznavi, Saeeda Naz & Ali, Syed Yousuf & Mahmood Khan, Neha & Fatima, Mahrukh & Shakoor, Iqra, 2022. "Factors That Motivates Fake News Sharing Among Social Media Users: A Case of an Emerging Economy," MPRA Paper 112302, University Library of Munich, Germany.
    17. Jinjie Li & Jiayin Qi & Lianren Wu & Nan Shi & Xu Li & Yuxin Zhang & Yinyin Zheng, 2021. "The Continued Use of Social Commerce Platforms and Psychological Anxiety—The Roles of Influencers, Informational Incentives and FoMO," IJERPH, MDPI, vol. 18(22), pages 1-19, November.
    18. Giandomenico Domenico & Annamaria Tuan & Marco Visentin, 2021. "Linguistic drivers of misinformation diffusion on social media during the COVID-19 pandemic," Italian Journal of Marketing, Springer, vol. 2021(4), pages 351-369, December.
    19. Dhir, Amandeep & Khan, Sher Jahan & Islam, Nazrul & Ractham, Peter & Meenakshi, N., 2023. "Drivers of sustainable business model innovations. An upper echelon theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    20. Yan Liu & Hongfa Yi & Crystal Jiang, 2023. "Enjoyment or Indulgence? Social Media Service Usage, Social Gratification, Self-Control Failure and Emotional Health," IJERPH, MDPI, vol. 20(2), pages 1-15, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:14:y:2024:i:3:p:21582440241259158. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.