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Technology management has a significant impact on digital transformation in the banking sector

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  • Rodrigues, Luís Filipe
  • Oliveira, Abílio
  • Rodrigues, Helena

Abstract

Technology management and a good relationship among employees are vital keys to assure any digital transformation process. We may therefore rightly ask “What are the main drivers influencing IT and non-IT employee relationships that may have an impact on digital transformation in the banking sector?“. Aiming to identify those drivers, we developed a questionnaire for an exploratory study into employees' perceptions of the IT or non-IT measures undertaken to improve any digital transformation project. We had a sample of 604 bank employees working in software development. Leximancer was used as a qualitative technique tool for content textual analyses. The findings highlighted seven key factors that have an impact on digital transformation, namely: department, lack of cooperation, communication, requests, experience, relationship, and business. Internal clients tend to have a negative perception of IT developers mainly due to a lack of understanding of business requests. This study contributes to scholarship with a conceptual model to explain the main concepts that may affect the relationship between IT and non-IT employees’ and departments teamwork in the digital transformation process, in the banking sector specifically. We also contribute by identifying the most important elements to achieve organizational success.

Suggested Citation

  • Rodrigues, Luís Filipe & Oliveira, Abílio & Rodrigues, Helena, 2023. "Technology management has a significant impact on digital transformation in the banking sector," International Review of Economics & Finance, Elsevier, vol. 88(C), pages 1375-1388.
    • Handle: RePEc:eee:reveco:v:88:y:2023:i:c:p:1375-1388
    DOI: 10.1016/j.iref.2023.07.040
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    References listed on IDEAS

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    1. Gong, Cheng & Ribiere, Vincent, 2021. "Developing a unified definition of digital transformation," Technovation, Elsevier, vol. 102(C).
    2. Julia Adler-Milstein & Sara J. Singer & Michael W. Toffel, 2009. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting," Harvard Business School Working Papers 10-017, Harvard Business School.
    3. Francisco Perales & Wojtek Tomaszewski, 2016. "Happier with the Same: Job Satisfaction of Disadvantaged Workers," British Journal of Industrial Relations, London School of Economics, vol. 54(4), pages 685-708, December.
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    1. António Porfírio, José & Augusto Felício, José & Carrilho, Tiago, 2024. "Factors affecting digital transformation in banking," Journal of Business Research, Elsevier, vol. 171(C).
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    3. Cui, Zhuqing & Diwu, Simin, 2024. "Human capital upgrading and enterprise innovation efficiency," Finance Research Letters, Elsevier, vol. 65(C).

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