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Sustained value creation driven by digital connectivity: A multiple case study in the mechanical components industry

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  • Franzè, Claudia
  • Paolucci, Emilio
  • Pessot, Elena

Abstract

This paper investigates how digital connectivity drives new forms of sustained value creation in traditional industries, where many firms still compete and strategize within a traditional industry structure and supply chain logic. We perform a multiple case study with four companies active in the vehicle component industry and implementing digital connectivity in a business-to-business (B2B) setting. Results show that digital connectivity enables greater transparency, trust, and collaboration with customers and creates new forms of value creation through companies’ strategizing actions – aimed at developing highly customized solutions – and critical capabilities – needed to configure a customer-centric value chain, integrate buyer-supplier digital resources, and improve the coherence between data-driven decision-making, lean management, and employees’ skills. We shed light on how manufacturers leveraged digital connectivity to successfully assimilate and scale up their digital-related capabilities across different dimensions, transforming their business models in a sustained way. This should also complement a change in the governance of customer transactions, fostering transparency and trust. Fine-tuning and expanding well-established B2B relationships through digital connectivity become a priority for traditional businesses to change to new and efficiently sustained value co-creation forms that can be complemented to a successful business model innovation or co-creation strictly linked to larger network connections.

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  • Franzè, Claudia & Paolucci, Emilio & Pessot, Elena, 2024. "Sustained value creation driven by digital connectivity: A multiple case study in the mechanical components industry," Technovation, Elsevier, vol. 129(C).
    • Handle: RePEc:eee:techno:v:129:y:2024:i:c:s0166497223002298
    DOI: 10.1016/j.technovation.2023.102918
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