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Identifying features of the level of digitalization of banking services in different countries

Author

Listed:
  • Menslu Sultanova

    (Zhangir Khan University)

  • Akylbek Sultanov

    (Zhangir Khan University)

  • Yelnaz Zhangaliyeva

    (Zhangir Khan University)

  • Gaukhar Zhanibekova

    (“Q” University)

  • Mainur Ordabayeva

    (Sarsen Amanzholov East Kazakhstan University)

  • Altynshash Zamanbekova

    (Kazakh Ablai khan University of International Relations and World Languages)

  • Nurkhat Ibadildin

    (Astana IT University)

  • Saule Primbetova

    (Makhambet Utemisov West Kazakhstan University)

Abstract

The object of the study is digitalization of banking services. The problem of assessing the level of digitalization of banking services in different countries is solved. The results obtained are: – classification of countries by the level of digitalization of banking services: high level (China, England), medium level (USA, Sweden, Germany, Japan, Ukraine, Kazakhstan) and low level (Spain, Italy, India, Brazil); – a reliable (R2=0.78) positive dependence of the level of digitalization of banking services on the ratio of non-cash payments to GDP and on the rating of favorable conditions for doing business was revealed; – additional competitive factors were added to the model: the positive dependence of the level of digitalization of banking services on the ratio of non-cash payments to GDP (t=3.338) and on the rating of favorable conditions for doing business (t=3.250) was confirmed. The obtained results are explained by the assumption of linear dependence of the level of digitalization of banking services, the volume of non-cash payments and Doing business rating and the construction of an econometric regression model of the dependence of the level of digitalization of banking services of a particular country on the factors affecting the development of digital technologies in the banking sector. The peculiarities of the results obtained consist in the development of a score assessment of the level of digitalization of banking services using three criteria derived from international statistics and its testing on 12 countries of different economic levels of development. The practical significance of this study is the possibility of applying the findings to increase the level of digitalization of banking services in the amount and conditions appropriate to the national economy.

Suggested Citation

  • Menslu Sultanova & Akylbek Sultanov & Yelnaz Zhangaliyeva & Gaukhar Zhanibekova & Mainur Ordabayeva & Altynshash Zamanbekova & Nurkhat Ibadildin & Saule Primbetova, 2024. "Identifying features of the level of digitalization of banking services in different countries," Eastern-European Journal of Enterprise Technologies, PC TECHNOLOGY CENTER, vol. 5(13 (131)), pages 58-66, October.
    • Handle: RePEc:baq:jetart:v:5:y:2024:i:13:p:58-66
    DOI: 10.15587/1729-4061.2024.312341
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    References listed on IDEAS

    as
    1. de Paula Pereira, Gustavo & de Medeiros, Janine Fleith & Kolling, Camila & Ribeiro, José Luis Duarte & Morea, Donato & Iazzolino, Gianpaolo, 2024. "Using dynamic capabilities to cope with digital transformation and boost innovation in traditional banks," Business Horizons, Elsevier, vol. 67(4), pages 317-330.
    2. Rodrigues, Luís Filipe & Oliveira, Abílio & Rodrigues, Helena, 2023. "Technology management has a significant impact on digital transformation in the banking sector," International Review of Economics & Finance, Elsevier, vol. 88(C), pages 1375-1388.
    3. Khanbibi Nursapina & Tursynzada Kuangaliyeva & Aizhan Uryngaliyeva & Nurkhat Ibadildin & Serik Serikbayev & Ainagul Tulegenova & Zhaxat Kenzhin, 2024. "Mutual influence of energy efficiency and innovation activity in the industrial sector of the economy," Eastern-European Journal of Enterprise Technologies, PC TECHNOLOGY CENTER, vol. 2(13 (128)), pages 6-14, April.
    4. Bai, Zonghang & Ban, Yuanhao & Hu, Haifeng, 2024. "Banking competition and digital transformation," Finance Research Letters, Elsevier, vol. 61(C).
    Full references (including those not matched with items on IDEAS)

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