IDEAS home Printed from https://ideas.repec.org/a/eee/reensy/v142y2015icp100-110.html
   My bibliography  Save this article

Data management in maintenance outsourcing

Author

Listed:
  • Murthy, D.N.P.
  • Karim, M.R.
  • Ahmadi, A.

Abstract

Most businesses view maintenance as tasks carried out by technicians and the data collected is mostly cost related. There is a growing trend towards outsourcing of maintenance and the data collection issues are not addressed properly in most maintenance service contracts. Effective maintenance management requires proper data management - data collection and analysis for decision-making. This requires a proper framework and when maintenance is outsourced it raises several issues and challenges. The paper develops a framework for data management when maintenance is outsourced and looks at a real case study that highlights the need for proper data management.

Suggested Citation

  • Murthy, D.N.P. & Karim, M.R. & Ahmadi, A., 2015. "Data management in maintenance outsourcing," Reliability Engineering and System Safety, Elsevier, vol. 142(C), pages 100-110.
    • Handle: RePEc:eee:reensy:v:142:y:2015:i:c:p:100-110
    DOI: 10.1016/j.ress.2015.05.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S095183201500143X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ress.2015.05.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jackson, Canek & Pascual, Rodrigo, 2008. "Optimal maintenance service contract negotiation with aging equipment," European Journal of Operational Research, Elsevier, vol. 189(2), pages 387-398, September.
    2. Wu, Shaomin, 2012. "Assessing maintenance contracts when preventive maintenance is outsourced," Reliability Engineering and System Safety, Elsevier, vol. 98(1), pages 66-72.
    3. Wallace R. Blischke & M. Rezaul Karim & D. N. Prabhakar Murthy, 2011. "Warranty Data Collection and Analysis," Springer Series in Reliability Engineering, Springer, number 978-0-85729-647-4, April.
    4. Godoy, David R. & Pascual, Rodrigo & Knights, Peter, 2014. "A decision-making framework to integrate maintenance contract conditions with critical spares management," Reliability Engineering and System Safety, Elsevier, vol. 131(C), pages 102-108.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Singh, Vipin Prakash & Ganguly, Kunal K. & Hussain, Syed Mohammed Fazal, 2024. "Understanding no fault found event risk in military aircraft MRO planning: A step towards robust bidding and contract finalization," International Journal of Production Economics, Elsevier, vol. 275(C).
    2. João Paulo Santos Aragão & Marcele Elisa Fontana, 2022. "Outsourcing Strategies in Public Services under Budgetary Constraints: Analysing Perceptions of Public Managers," Public Organization Review, Springer, vol. 22(1), pages 61-77, March.
    3. Scarf, P.A. & Cavalcante, C.A.V. & Lopes, R.S., 2019. "Delay-time modelling of a critical system subject to random inspections," European Journal of Operational Research, Elsevier, vol. 278(3), pages 772-782.
    4. Jackson, Canek & Pascual, Rodrigo, 2021. "Joint pricing and maintenance strategies in availability-based product-service systems under different overhaul conditions," Reliability Engineering and System Safety, Elsevier, vol. 216(C).
    5. Dinis, Duarte & Barbosa-Póvoa, Ana & Teixeira, Ângelo Palos, 2019. "A supporting framework for maintenance capacity planning and scheduling: Development and application in the aircraft MRO industry," International Journal of Production Economics, Elsevier, vol. 218(C), pages 1-15.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jackson, Canek & Pascual, Rodrigo & Mac Cawley, Alejandro & Godoy, Sergio, 2023. "Product–service system negotiation in aircraft lease contracts with option of disagreement," Journal of Air Transport Management, Elsevier, vol. 107(C).
    2. Jackson, Canek & Pascual, Rodrigo, 2021. "Joint pricing and maintenance strategies in availability-based product-service systems under different overhaul conditions," Reliability Engineering and System Safety, Elsevier, vol. 216(C).
    3. Shafiee, Mahmood & Chukova, Stefanka, 2013. "Maintenance models in warranty: A literature review," European Journal of Operational Research, Elsevier, vol. 229(3), pages 561-572.
    4. Rahimi-Ghahroodi, S. & Al Hanbali, A. & Zijm, W.H.M. & Timmer, J.B., 2019. "Emergency supply contracts for a service provider with limited local resources," Reliability Engineering and System Safety, Elsevier, vol. 189(C), pages 445-460.
    5. Yang, Duo & He, Zhen & He, Shuguang, 2016. "Warranty claims forecasting based on a general imperfect repair model considering usage rate," Reliability Engineering and System Safety, Elsevier, vol. 145(C), pages 147-154.
    6. Rodrigo Pascual & Matías Siña & Gabriel Santelices & Milton Román & Enrique López Droguett, 2017. "Optimal channel coordination in use-based product-service system contracts," International Journal of Production Research, Taylor & Francis Journals, vol. 55(23), pages 6946-6956, December.
    7. Darghouth, M.N. & Ait-kadi, D. & Chelbi, A., 2017. "Joint optimization of design, warranty and price for products sold with maintenance service contracts," Reliability Engineering and System Safety, Elsevier, vol. 165(C), pages 197-208.
    8. Wang, Guodong & Shao, Mengying & Lv, Shanshan & Kong, Xiangfen & He, Zhen & Vining, Geoff, 2022. "Process parameter optimization for lifetime improvement experiments considering warranty and customer satisfaction," Reliability Engineering and System Safety, Elsevier, vol. 221(C).
    9. Pierre Tchakoua & René Wamkeue & Mohand Ouhrouche & Fouad Slaoui-Hasnaoui & Tommy Andy Tameghe & Gabriel Ekemb, 2014. "Wind Turbine Condition Monitoring: State-of-the-Art Review, New Trends, and Future Challenges," Energies, MDPI, vol. 7(4), pages 1-36, April.
    10. Zhou, Xiaojun & Wu, Changjie & Li, Yanting & Xi, Lifeng, 2016. "A preventive maintenance model for leased equipment subject to internal degradation and external shock damage," Reliability Engineering and System Safety, Elsevier, vol. 154(C), pages 1-7.
    11. Karar, Ahmed Noaman & Labib, Ashraf & Jones, Dylan, 2023. "Post-warranty maintenance strategy selection using shape packages process," International Journal of Production Economics, Elsevier, vol. 255(C).
    12. Nikunja Mohan Modak & Shibaji Panda & Shib Sankar Sana, 2015. "Managing a two-echelon supply chain with price, warranty and quality dependent demand," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1011014-101, December.
    13. Esmaeili, M. & Shamsi Gamchi, N. & Asgharizadeh, E., 2014. "Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach," European Journal of Operational Research, Elsevier, vol. 239(1), pages 177-186.
    14. Zheng, Rui & Zhou, Yifan, 2021. "Comparison of three preventive maintenance warranty policies for products deteriorating with age and a time-varying covariate," Reliability Engineering and System Safety, Elsevier, vol. 213(C).
    15. Liu, Bin & Xu, Zhengguo & Xie, Min & Kuo, Way, 2014. "A value-based preventive maintenance policy for multi-component system with continuously degrading components," Reliability Engineering and System Safety, Elsevier, vol. 132(C), pages 83-89.
    16. Huang, Yeu-Shiang & Gau, Wei-Yo & Ho, Jyh-Wen, 2015. "Cost analysis of two-dimensional warranty for products with periodic preventive maintenance," Reliability Engineering and System Safety, Elsevier, vol. 134(C), pages 51-58.
    17. de Jonge, Bram & Jakobsons, Edgars, 2018. "Optimizing block-based maintenance under random machine usage," European Journal of Operational Research, Elsevier, vol. 265(2), pages 703-709.
    18. Wakiru, James M. & Pintelon, Liliane & Muchiri, Peter N. & Chemweno, Peter K., 2019. "A simulation-based optimization approach evaluating maintenance and spare parts demand interaction effects," International Journal of Production Economics, Elsevier, vol. 208(C), pages 329-342.
    19. Zeyu Luo & Zhixin Yang, & Jinbiao Wu & Zhaotong Lian, 2024. "Optimization and decision-making for a service contract on machine maintenance," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 34(4), pages 89-101.
    20. El Hassene Ait Mokhtar & Radouane Laggoune & Alaa Chateauneuf, 2017. "Benefit and customer demand approach for maintenance optimization of complex systems using Bayesian networks," Journal of Risk and Reliability, , vol. 231(5), pages 558-572, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:reensy:v:142:y:2015:i:c:p:100-110. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/reliability-engineering-and-system-safety .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.