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The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility

Author

Listed:
  • Nancy Abdal Wahab Al-Qatawneh

    (Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan)

  • Samiah Jaber Al-Tarawneh

    (Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan)

  • Nour Abdel Wahab Al-Qatawneh

    (Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan)

  • Raid Mohd Al-Adaileh

    (Department of Management Information Systems, Faculty of Business Administration, Mu’tah University, Jordan)

Abstract

In this study the main goal is to investigate the impact of knowledge management processes (KMPs) on operational performance (OP) as mediated by IT agility (ITA). The data were collected using a questionnaire, as the instrument for the primary data collection, with total collected back responses of 314 from university lecturers and employees have actually participated. Partial least squares regression modeling technique was used to fully analyze the data in order to determine what level of the relationship between KMPs and OP as mediated by IT agility existed. The main findings were related to confirming the four main hypotheses of the research that were related to testing if there were relationships between the KMPs (represented by four surrogate measures, namely, knowledge creation, knowledge storage, knowledge sharing and knowledge application) and OP, as well as if the KMPs was related to the OP as mediated by IT agility.

Suggested Citation

  • Nancy Abdal Wahab Al-Qatawneh & Samiah Jaber Al-Tarawneh & Nour Abdel Wahab Al-Qatawneh & Raid Mohd Al-Adaileh, 2019. "The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 36-43.
    • Handle: RePEc:eco:journ3:2019-01-5
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    References listed on IDEAS

    as
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    3. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
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    More about this item

    Keywords

    Knowledge Management; Mu’tah University; Operational Performance; Technology; IT Agility; Partial Least Squares Analysis;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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