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French consumers' perceptions of the unattended delivery model for e-grocery retailing

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  • Goethals, Frank
  • Leclercq-Vandelannoitte, Aurélie
  • Tütüncü, Yazgi

Abstract

A survey of 245 French e-grocery customers reveals their views on the unattended delivery model, including statistically significant differences across age groups but not between genders in terms of interest in unattended grocery delivery and intentions to buy groceries online. Some customer groups expect to adopt e-grocery if home delivery becomes possible, but their willingness to pay for delivery is low. Moreover, the analysis reveals that willingness to pay is not related to distance from the store, shopping duration, or shopping pleasure, such that could help grocers cover the costs. Thus French grocers will have difficulty moving to a complete e-commerce model.

Suggested Citation

  • Goethals, Frank & Leclercq-Vandelannoitte, Aurélie & Tütüncü, Yazgi, 2012. "French consumers' perceptions of the unattended delivery model for e-grocery retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 133-139.
    • Handle: RePEc:eee:joreco:v:19:y:2012:i:1:p:133-139
    DOI: 10.1016/j.jretconser.2011.11.002
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    Cited by:

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    3. Waßmuth, Katrin & Köhler, Charlotte & Agatz, Niels & Fleischmann, Moritz, 2023. "Demand management for attended home delivery—A literature review," European Journal of Operational Research, Elsevier, vol. 311(3), pages 801-815.
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    5. Menegaki, Angeliki, N. & Olsen, Søren Bøye & Tsagarakis, Konstantinos P., 2016. "Towards a common standard – A reporting checklist for web-based stated preference valuation surveys and a critique for mode surveys," Journal of choice modelling, Elsevier, vol. 18(C), pages 18-50.
    6. Hannah Younes & Robert B. Noland & Wenwen Zhang, 2022. "Browsing for food: Will COVID‐induced online grocery delivery persist?," Regional Science Policy & Practice, Wiley Blackwell, vol. 14(S1), pages 179-195, November.
    7. Jasper Grashuis & Theodoros Skevas & Michelle S. Segovia, 2020. "Grocery Shopping Preferences during the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(13), pages 1-10, July.
    8. Mohammad Mohammad & Orsolya Szigeti, 2023. "Relationship Between Attitude and Online Purchase Intention of Dairy Functional Foods in Hungary: An Extended TAM Approach," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 545-559.
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    10. Dominici, Andrea & Boncinelli, Fabio & Gerini, Francesca & Marone, Enrico, 2021. "Determinants of online food purchasing: The impact of socio-demographic and situational factors," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
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    13. Vyt, Dany & Jara, Magali & Cliquet, Gérard, 2017. "Grocery pickup creation of value: Customers’ benefits vs. spatial dimension," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 145-153.
    14. Magalhães, David José Ahouagi Vaz de, 2021. "Analysis of critical factors affecting the final decision-making for online grocery shopping," Research in Transportation Economics, Elsevier, vol. 87(C).
    15. Zhang, Yuankai & Sun, Lijun & Hu, Xiangpei & Zhao, Chen, 2019. "Order consolidation for the last-mile split delivery in online retailing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 122(C), pages 309-327.
    16. Laetitia Dablanc & Corinne Blanquart & Adeline Heitz & Jens Klausberg & Zeting Liu & Martin Koning & Leise Kelli de Oliveira & François Combes, 2016. "Observatory of Strategic Developments Impacting Urban Logistics (2016 version)," Working Papers hal-01921116, HAL.
    17. Fikar, Christian & Mild, Andreas & Waitz, Martin, 2021. "Facilitating consumer preferences and product shelf life data in the design of e-grocery deliveries," European Journal of Operational Research, Elsevier, vol. 294(3), pages 976-986.
    18. Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
    19. Marta Viu-Roig & Eduard J. Alvarez-Palau, 2020. "The Impact of E-Commerce-Related Last-Mile Logistics on Cities: A Systematic Literature Review," Sustainability, MDPI, vol. 12(16), pages 1-19, August.
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    21. Magali Jara & Dany Vyt & Olivier Mevel & Thierry Morvan & Nélida Morvan, 2018. "Measuring customers benefits of click and collect," Post-Print halshs-01806403, HAL.

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