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French consumers' perceptions of the unattended delivery model for e-grocery retailing

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  • Goethals, Frank
  • Leclercq-Vandelannoitte, Aurélie
  • Tütüncü, Yazgi

Abstract

A survey of 245 French e-grocery customers reveals their views on the unattended delivery model, including statistically significant differences across age groups but not between genders in terms of interest in unattended grocery delivery and intentions to buy groceries online. Some customer groups expect to adopt e-grocery if home delivery becomes possible, but their willingness to pay for delivery is low. Moreover, the analysis reveals that willingness to pay is not related to distance from the store, shopping duration, or shopping pleasure, such that could help grocers cover the costs. Thus French grocers will have difficulty moving to a complete e-commerce model.

Suggested Citation

  • Goethals, Frank & Leclercq-Vandelannoitte, Aurélie & Tütüncü, Yazgi, 2012. "French consumers' perceptions of the unattended delivery model for e-grocery retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 133-139.
    • Handle: RePEc:eee:joreco:v:19:y:2012:i:1:p:133-139
    DOI: 10.1016/j.jretconser.2011.11.002
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    15. Laetitia Dablanc & Corinne Blanquart & Adeline Heitz & Jens Klausberg & Zeting Liu & Martin Koning & Leise Kelli de Oliveira & François Combes, 2016. "Observatory of Strategic Developments Impacting Urban Logistics (2016 version)," Working Papers hal-01921116, HAL.
    16. Fikar, Christian & Mild, Andreas & Waitz, Martin, 2021. "Facilitating consumer preferences and product shelf life data in the design of e-grocery deliveries," European Journal of Operational Research, Elsevier, vol. 294(3), pages 976-986.
    17. Buldeo Rai, Heleen & Verlinde, Sara & Macharis, Cathy, 2021. "Unlocking the failed delivery problem? Opportunities and challenges for smart locks from a consumer perspective," Research in Transportation Economics, Elsevier, vol. 87(C).
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