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Incivility hates company: Shared incivility attenuates rumination, stress, and psychological withdrawal by reducing self-blame

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  • Schilpzand, P.
  • Leavitt, K.
  • Lim, S.

Abstract

Although episodes of workplace incivility can lead to deleterious personal and performance outcomes, we suggest that differences in how incivility is experienced (i.e., as a singled-out target, or in the company of another who is also treated uncivilly) can have significant impact on the cognitions and behaviors that follow uncivil treatment. Drawing from Sociometer Theory, we test the notion that sharing the experience of incivility with another target can greatly diminish individual-level harm, and demonstrate that causal beliefs related to self-blame mediate consequent downstream effects. Using an experimental design within a team task environment, we found that experiencing incivility from a team member increased participants’ rumination about mistreatment, task-related stress levels, and psychological withdrawal behavior. Moreover, we found support for conditional indirect effects, such that viewing mistreatment of a fellow team member at the hands of the same uncivil team member (shared incivility) attenuates the harmful effects of incivility, by reducing self-blame.

Suggested Citation

  • Schilpzand, P. & Leavitt, K. & Lim, S., 2016. "Incivility hates company: Shared incivility attenuates rumination, stress, and psychological withdrawal by reducing self-blame," Organizational Behavior and Human Decision Processes, Elsevier, vol. 133(C), pages 33-44.
    • Handle: RePEc:eee:jobhdp:v:133:y:2016:i:c:p:33-44
    DOI: 10.1016/j.obhdp.2016.02.001
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    Cited by:

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    2. Farrukh Shahzad & Shahab Ali & Iftikhar Hussain & Li Sun & Chunlei Wang & Fayyaz Ahmad, 2023. "The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees’ Emotional Exhaustion," Sustainability, MDPI, vol. 15(21), pages 1-14, October.
    3. Hur, Won-Moo & Shin, Yuhyung & Shin, Gyeongpyo, 2022. "Daily relationships between customer incivility, organizational control, self-efficacy, and service performance," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).

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