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Bad bosses and self-verification: the moderating role of core self-evaluations with trust in workplace management

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  • Booth, Jonathan E.
  • Shantz, Amanda
  • Glomb, Theresa M.
  • Duffy, Michelle K.
  • Stillwell, Ellie

Abstract

Who responds most strongly to supervisor social undermining? Building on self-verification theory (Swann, 1983, 1987), we theorize that employees with positive views of the self (i.e., higher core self-evaluations [CSEs]) who also maintain higher trust in workplace management are more likely to experience heightened stress and turnover intentions when undermined. We argue that this subset of employees (high CSE, high trust) are more likely to feel misunderstood when undermined by their supervisor and that this lack of self-verification partially explains their stronger responses to supervisor undermining. We find initial support for the first part of our model in a study of 259 healthcare workers in the United States and replicate and extend our findings in the second study of 330 employees in the United Kingdom. Our results suggest that the employees Human Resources often wishes to attract and retain—employees with high CSE and high trust in workplace management—react most strongly to supervisor social undermining.

Suggested Citation

  • Booth, Jonathan E. & Shantz, Amanda & Glomb, Theresa M. & Duffy, Michelle K. & Stillwell, Ellie, 2020. "Bad bosses and self-verification: the moderating role of core self-evaluations with trust in workplace management," LSE Research Online Documents on Economics 100839, London School of Economics and Political Science, LSE Library.
  • Handle: RePEc:ehl:lserod:100839
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    File URL: http://eprints.lse.ac.uk/100839/
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    References listed on IDEAS

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    1. Evans, Martin G., 1985. "A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(3), pages 305-323, December.
    2. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
    3. Duffy, Michelle K. & Ganster, Daniel C. & Shaw, Jason D. & Johnson, Jonathan L. & Pagon, Milan, 2006. "The social context of undermining behavior at work," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(1), pages 105-126, September.
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    2. Zhu, Yue & Wang, Jie & Chen, Tingting & Crant, Michael J. & Yang, Xiaoling & Li, Chang & Wang, Yongyue, 2024. "Can high performers take charge? The effects of role breadth self-efficacy and hostile interpersonal environment," Journal of Business Research, Elsevier, vol. 179(C).

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    More about this item

    Keywords

    core self-evaluations; self-verification; stress appraisals; supervisor social; trust in workplace management; turnover intentions;
    All these keywords.

    JEL classification:

    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns
    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General

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