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I think they think we are good citizens: Meta-perceptions as antecedents of employees' reactions to corporate social responsibility

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  • Panagopoulos, Nikolaos G.
  • Rapp, Adam A.
  • Vlachos, Pavlos A.

Abstract

Successfully managing employees' corporate social performance (CSP) perceptions requires insights into their antecedents. However, not much is currently known on the subject. We contribute to the micro-level corporate social responsibility (CSR) literature in two ways: (a) we investigate the antecedents of employees' CSP perceptions; (b) we integrate both customers' perceptions of CSP-as these are construed by employees-and employees' own CSP perceptions into a comprehensive framework. Specifically, we examine (a) the antecedent role of employee–customer CSR causal meta-attributions (i.e., what employees think customers think about the company's motives underlying CSR programs); and (b) the antecedent and moderating role of employee–customer CSP meta-perceptions (i.e., what employees think customers think about the company's overall social performance) on employees' CSP perceptions and, in turn, on employees' affective organizational commitment. Our study highlights that employees' CSR assessments are more complex than previously thought with employees guessing the perceptions (and attributions) others make about their firm.

Suggested Citation

  • Panagopoulos, Nikolaos G. & Rapp, Adam A. & Vlachos, Pavlos A., 2016. "I think they think we are good citizens: Meta-perceptions as antecedents of employees' reactions to corporate social responsibility," Journal of Business Research, Elsevier, vol. 69(8), pages 2781-2790.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:8:p:2781-2790
    DOI: 10.1016/j.jbusres.2015.11.014
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    5. Jiyoung Kim & Russell Lacey & Hae-Ryong Kim & Jaebeom Suh, 2019. "How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 671-694, December.
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