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Why and when perceived overqualification drives positive relational outcomes: An optimal distinctiveness perspective

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  • Chen, Keyu
  • Zhou, Qiwei

Abstract

While the potential benefits of perceived overqualification are intriguing, it remains unclear why and when overqualified employees self-regulate to constructively engage with coworkers and promote positive relational outcomes. Based on optimal distinctiveness theory, we propose and test a moderated serial mediation model. This model posits that perceived overqualification enhances employees’ sense of distinctiveness, which increases their unmet need to belong. This heightened unmet need fosters interpersonal facilitation and approach-oriented relationship crafting. Additionally, servant leadership augments the effect of employees’ sense of distinctiveness, which is induced by perceived overqualification, on their unmet need to belong, making prosocial consequences more pronounced. The results of two studies (Study 1: a scenario-based experimental study with 259 employees; Study 2: a multi-wave survey study with 325 employees) support our hypotheses. These findings have both theoretical and practical implications for perceived overqualification, servant leadership, and optimal distinctiveness.

Suggested Citation

  • Chen, Keyu & Zhou, Qiwei, 2025. "Why and when perceived overqualification drives positive relational outcomes: An optimal distinctiveness perspective," Journal of Business Research, Elsevier, vol. 186(C).
    • Handle: RePEc:eee:jbrese:v:186:y:2025:i:c:s014829632400554x
    DOI: 10.1016/j.jbusres.2024.115050
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    References listed on IDEAS

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    1. Deng, Hong & Guan, Yanjun & Wu, Chia-Huei & Erdogan, Berrin & Bauer, Talya & Yao, Xiang, 2018. "A relational model of perceived overqualification: the moderating role of interpersonal influence on social acceptance," LSE Research Online Documents on Economics 67547, London School of Economics and Political Science, LSE Library.
    2. Ma, Chao & Lin, Xiaoshuang & Chen, (George) Zhen Xiong & Wei, Wu, 2020. "Linking perceived overqualification with task performance and proactivity? An examination from self-concept-based perspective," Journal of Business Research, Elsevier, vol. 118(C), pages 199-209.
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    5. Erdogan, Berrin & Bauer, Talya N. & Peiró, José María & Truxillo, Donald M., 2011. "Overqualified Employees: Making the Best of a Potentially Bad Situation for Individuals and Organizations," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(2), pages 215-232, June.
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