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Integrating Servant Leadership into Managerial Strategy to Build Group Social Capital: The Mediating Role of Group Citizenship Behavior

Author

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  • Jorge Linuesa-Langreo

    (University of Castilla-La Mancha)

  • Pablo Ruiz-Palomino

    (University of Castilla-La Mancha)

  • Dioni Elche-Hortelano

    (University of Castilla-La Mancha)

Abstract

Recently, various studies have suggested that ethical leadership offers an important antecedent of fluid internal workplace relationships, which are conducive of internal social capital. Yet existing research has neither inquired into potential mediators of this relationship nor addressed the role of other distinct leadership strategies in encouraging such a valuable capital. This study advances previous research by examining if servant leadership, which seeks to put followers’ interests and needs first, can account for social capital variance within the work group, which is the building block of organizations. New to the literature, we also investigate whether group citizenship behavior mediates this relationship. A sample of 352 work groups, spanning 187 hotels located in Spain, reveal that group citizenship behavior partially mediates the positive influence of servant leadership on group social capital. Managers can use these findings to lead their businesses in a more socially friendly direction while also building group social capital, which can improve the competitiveness of their work groups, and the entire business.

Suggested Citation

  • Jorge Linuesa-Langreo & Pablo Ruiz-Palomino & Dioni Elche-Hortelano, 2018. "Integrating Servant Leadership into Managerial Strategy to Build Group Social Capital: The Mediating Role of Group Citizenship Behavior," Journal of Business Ethics, Springer, vol. 152(4), pages 899-916, November.
    • Handle: RePEc:kap:jbuset:v:152:y:2018:i:4:d:10.1007_s10551-018-3823-4
    DOI: 10.1007/s10551-018-3823-4
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    1. Farida Saleem & Yingying Zhang Zhang & C. Gopinath & Ahmad Adeel, 2020. "Impact of Servant Leadership on Performance: The Mediating Role of Affective and Cognitive Trust," SAGE Open, , vol. 10(1), pages 21582440199, January.
    2. Joan Fontrodona & Joan Enric Ricart & Pascual Berrone, 2018. "Ethical Challenges in Strategic Management: The 19th IESE International Symposium on Ethics, Business and Society," Journal of Business Ethics, Springer, vol. 152(4), pages 887-898, November.
    3. Karakitapoğlu-Aygün, Zahide & Gumusluoglu, Lale & Erturk, Alper & Scandura, Terri A., 2021. "Two to Tango? A cross-cultural investigation of the leader-follower agreement on authoritarian leadership," Journal of Business Research, Elsevier, vol. 128(C), pages 473-485.
    4. Santiago Gutiérrez-Broncano & Jorge Linuesa-Langreo & Pablo Ruiz-Palomino & Graça Miranda Silva, 2024. "How and when CEO servant leaders fuel firm innovation: the role of social capital and knowledge absorptive capacity," International Entrepreneurship and Management Journal, Springer, vol. 20(4), pages 2729-2761, December.
    5. Ruiz-Palomino, Pablo & Yáñez-Araque, Benito & Jiménez-Estévez, Pedro & Gutiérrez-Broncano, Santiago, 2022. "Can servant leadership prevent hotel employee depression during the COVID-19 pandemic? A mediating and multigroup analysis," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    6. Jiménez-Estévez, Pedro & Yáñez-Araque, Benito & Ruiz-Palomino, Pablo & Gutiérrez-Broncano, Santiago, 2023. "Personal growth or servant leader: What do hotel employees need most to be affectively well amidst the turbulent COVID-19 times?," Technological Forecasting and Social Change, Elsevier, vol. 190(C).

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