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The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

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  • Subramony, Mahesh
  • Golubovskaya, Maria
  • Keating, Byron
  • Solnet, David
  • Field, Joy
  • Witheriff, Melissa

Abstract

The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested a model proposing that WSPs negatively influence FLE perceptions of pandemic related threats and positively influence their perceptions of organizational supportiveness (POS). In turn, these perceptions have time-lagged effects on two aspects of FLE wellbeing—reduced emotional exhaustion and increased work engagement. Utilizing data from a two-wave (separated by a month) survey panel consisting of 310 FLEs across the United States, we found evidence for all hypothesized relationships. We discuss the practical and theoretical implications of our findings and provide suggestions for future research on service safety on the organizational frontlines.

Suggested Citation

  • Subramony, Mahesh & Golubovskaya, Maria & Keating, Byron & Solnet, David & Field, Joy & Witheriff, Melissa, 2022. "The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes," Journal of Business Research, Elsevier, vol. 149(C), pages 363-374.
    • Handle: RePEc:eee:jbrese:v:149:y:2022:i:c:p:363-374
    DOI: 10.1016/j.jbusres.2022.05.040
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    References listed on IDEAS

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    Cited by:

    1. Wronka Anna, 2023. "Analysis of conditions for supporting employee safety during the COVID-19 pandemic in manufacturing companies in Poland," Engineering Management in Production and Services, Sciendo, vol. 15(2), pages 83-95, June.
    2. Hyo-Sun Jung & Yu-Hyun Hwang & Hye-Hyun Yoon, 2023. "Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance," Sustainability, MDPI, vol. 15(15), pages 1-16, July.

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