IDEAS home Printed from https://ideas.repec.org/a/pal/palcom/v11y2024i1d10.1057_s41599-024-02812-0.html
   My bibliography  Save this article

The double-edged sword effects of perceived algorithmic control on platform workers’ service performance

Author

Listed:
  • Jian Zhu

    (Xiangtan University)

  • Bin Zhang

    (Xiangtan University)

  • Hui Wang

    (Xiangtan University)

Abstract

Algorithmic control has been reflected in online labor platform management, but there is a lack of empirical research on how platform algorithmic control affects platform workers’ service performance. To address this gap, drawing upon the transactional theory of stress and regulatory focus theory, this study sheds light on how perceived algorithmic control affects the platform workers’ service performance. Data collected from 286 platform workers was used for empirical study. Findings indicate: (1) perceived algorithmic control indirectly positively affects service performance through job crafting; (2) perceived algorithmic control indirectly negatively affects service performance through withdrawal behavior; (3) the indirect effect of perceived algorithmic control on service performance via job crafting is stronger when there is a high promotion focus and weaker in the case of high prevention focus; and (4) the indirect effect of perceived algorithmic control on service performance via withdrawal behavior is weaker in situations of high promotion focus and stronger in those of high prevention focus. The theoretical and practical implications are also discussed in this work.

Suggested Citation

  • Jian Zhu & Bin Zhang & Hui Wang, 2024. "The double-edged sword effects of perceived algorithmic control on platform workers’ service performance," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
  • Handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-02812-0
    DOI: 10.1057/s41599-024-02812-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41599-024-02812-0
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1057/s41599-024-02812-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Açıkgöz, Atif & Latham, Gary P., 2022. "Self-Set learning goals and service performance in a gig economy: A Moderated-Mediation role of improvisation and mindful metacognition," Journal of Business Research, Elsevier, vol. 139(C), pages 1553-1563.
    2. Alina Köchling & Marius Claus Wehner, 2020. "Discriminated by an algorithm: a systematic review of discrimination and fairness by algorithmic decision-making in the context of HR recruitment and HR development," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 795-848, November.
    3. Benlian, Alexander & Wiener, Martin & Cram, W. Alec & Krasnova, Hanna & Maedche, Alexander & Möhlmann, Mareike & Recker, Jan & Remus, Ulrich, 2022. "Algorithmic Management: Bright and Dark Sides, Practical Implications, and Research Opportunities," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 133638, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    4. Chen, Hao & Richard, Orlando C. & Dorian Boncoeur, O. & Ford, David L., 2020. "Work engagement, emotional exhaustion, and counterproductive work behavior," Journal of Business Research, Elsevier, vol. 114(C), pages 30-41.
    5. Andrey Shevchuk & Denis Strebkov & Shannon N. Davis, 2019. "The Autonomy Paradox: How Night Work Undermines Subjective Well-Being of Internet-Based Freelancers," ILR Review, Cornell University, ILR School, vol. 72(1), pages 75-100, January.
    6. Brockner, Joel & Higgins, E. Tory, 2001. "Regulatory Focus Theory: Implications for the Study of Emotions at Work," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(1), pages 35-66, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liu, Zhiqiang & Yan, Miao & Fan, Youqing & Chen, Liling, 2021. "Ascribed or achieved? The role of birth order on innovative behaviour in the workplace," Journal of Business Research, Elsevier, vol. 134(C), pages 480-492.
    2. Saeedeh Ahmadi & Saeed Khanagha & Luca Berchicci & Justin J. P. Jansen, 2017. "Are Managers Motivated to Explore in the Face of a New Technological Change? The Role of Regulatory Focus, Fit, and Complexity of Decision‐Making," Journal of Management Studies, Wiley Blackwell, vol. 54(2), pages 209-237, March.
    3. Angela Garcia Calvo & Martin Kenney & John Zysman, 2023. "Understanding work in the online platform economy: the narrow, the broad, and the systemic perspectives," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 32(4), pages 795-814.
    4. Gunnar Bergström & Klas Gustafsson & Emmanuel Aboagye & Staffan Marklund & Gunnar Aronsson & Christina Björklund & Constanze Leineweber, 2020. "A Resourceful Work Environment Moderates the Relationship between Presenteeism and Health. A Study Using Repeated Measures in the Swedish Working Population," IJERPH, MDPI, vol. 17(13), pages 1-14, June.
    5. Sue-Chan, Christina & Au, Al K.C. & Hackett, Rick D., 2012. "Trust as a mediator of the relationship between leader/member behavior and leader-member-exchange quality," Journal of World Business, Elsevier, vol. 47(3), pages 459-468.
    6. Sheng Ouyang & Renyi Li & Kaili Chen & Zhaoyang Liu, 2024. "Entrepreneurial Sustainability: The Impact Mechanism of Opportunity Co-Creation on Entrepreneurial Action in Underdeveloped Regions," Sustainability, MDPI, vol. 16(20), pages 1-21, October.
    7. Qi, Ji (Miracle) & Wang, Sijun & Lindsey Hall, Kristina K., 2023. "Bridging employee engagement and customer engagement in a service context," Journal of Business Research, Elsevier, vol. 160(C).
    8. Janine Berg & Francis Green & Laura Nurski & David A Spencer, 2023. "Risks to job quality from digital technologies: Are industrial relations in Europe ready for the challenge?," European Journal of Industrial Relations, , vol. 29(4), pages 347-365, December.
    9. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    10. Conrad Wiedeler & Nadine Kammerlander, 2021. "Learning the ropes of entrepreneurship: understanding internal corporate venturing for family firms from an entrepreneurial learning perspective," Review of Managerial Science, Springer, vol. 15(3), pages 669-703, April.
    11. Burdin, Gabriel & Dughera, Stefano & Landini, Fabio & Belloc, Filippo, 2023. "Contested Transparency: Digital Monitoring Technologies and Worker Voice," GLO Discussion Paper Series 1340, Global Labor Organization (GLO).
    12. Dorine Maurice Mattar, 2021. "An Organizational Change With Quarantined Members," SAGE Open, , vol. 11(1), pages 21582440209, January.
    13. Cropanzano, Russell & Paddock, Layne & Rupp, Deborah E. & Bagger, Jessica & Baldwin, Amanda, 2008. "How regulatory focus impacts the process-by-outcome interaction for perceived fairness and emotions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 105(1), pages 36-51, January.
    14. Seunghye Lee & Rami Jung, 2023. "You Say Tough, I Say Hope: An Effect of CEO Regulatory Focus on Corporate Social Performance under Challenging Market Conditions," Sustainability, MDPI, vol. 15(6), pages 1-16, March.
    15. Oana Buliga & Christian W. Scheiner & Kai-Ingo Voigt, 2016. "Business model innovation and organizational resilience: towards an integrated conceptual framework," Journal of Business Economics, Springer, vol. 86(6), pages 647-670, August.
    16. Maduku, Daniel K., 2024. "How environmental concerns influence consumers’ anticipated emotions towards sustainable consumption: The moderating role of regulatory focus," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    17. Warr, Peter & Bindl, Uta K. & Parker, Sharon K. & Inceoglu, Ilke, 2014. "Four-quadrant investigation of job-related affects and behaviours," LSE Research Online Documents on Economics 53129, London School of Economics and Political Science, LSE Library.
    18. Gretchen Spreitzer & Kathleen Sutcliffe & Jane Dutton & Scott Sonenshein & Adam M. Grant, 2005. "A Socially Embedded Model of Thriving at Work," Organization Science, INFORMS, vol. 16(5), pages 537-549, October.
    19. Li, Andrew & Evans, Joel & Christian, Michael S. & Gilliland, Stephen W. & Kausel, Edgar E. & Stein, Jordan H., 2011. "The effects of managerial regulatory fit priming on reactions to explanations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 268-282, July.
    20. Murthy, Sidharth & Gul, Ferdinand A. & Yao, Jun, 2023. "CEO regulatory focus and management earnings forecasts," Journal of Contemporary Accounting and Economics, Elsevier, vol. 19(3).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-02812-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://www.nature.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.