IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v40y2018icp17-20.html
   My bibliography  Save this article

Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement

Author

Listed:
  • Falco, Enzo
  • Kleinhans, Reinout

Abstract

Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.

Suggested Citation

  • Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    • Handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:17-20
    DOI: 10.1016/j.ijinfomgt.2018.01.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217308320
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2018.01.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wayne Williamson & Bruno Parolin, 2013. "Web 2.0 and Social Media Growth in Planning Practice: A Longitudinal Study," Planning Practice & Research, Taylor & Francis Journals, vol. 28(5), pages 544-562, October.
    2. Kevin Desouza & Akshay Bhagwatwar, 2012. "Citizen Apps to Solve Complex Urban Problems," Journal of Urban Technology, Taylor & Francis Journals, vol. 19(3), pages 107-136.
    3. Ertiö, Titiana-Petra & Bhagwatwar, Akshay, 2017. "Citizens as planners: Harnessing information and values from the bottom-up," International Journal of Information Management, Elsevier, vol. 37(3), pages 111-113.
    4. Kevin C. Desouza & Akshay Bhagwatwar, 2014. "Technology-Enabled Participatory Platforms for Civic Engagement: The Case of U.S. Cities," Journal of Urban Technology, Taylor & Francis Journals, vol. 21(4), pages 25-50, October.
    5. Gaventa, John & Barrett, Gregory, 2012. "Mapping the Outcomes of Citizen Engagement," World Development, Elsevier, vol. 40(12), pages 2399-2410.
    6. Poba-Nzaou, Placide & Lemieux, Nathalie & Beaupré, Daniel & Uwizeyemungu, Sylvestre, 2016. "Critical challenges associated with the adoption of social media: A Delphi of a panel of Canadian human resources managers," Journal of Business Research, Elsevier, vol. 69(10), pages 4011-4019.
    7. W. H. Voorberg & V. J. J. M. Bekkers & L. G. Tummers, 2015. "A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey," Public Management Review, Taylor & Francis Journals, vol. 17(9), pages 1333-1357, October.
    8. Nader Afzalan & Jennifer Evans-Cowley, 2015. "Planning and Social Media: Facebook for Planning at the Neighbourhood Scale," Planning Practice & Research, Taylor & Francis Journals, vol. 30(3), pages 270-285, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anne David & Tan Yigitcanlar & Rita Yi Man Li & Juan M. Corchado & Pauline Hope Cheong & Karen Mossberger & Rashid Mehmood, 2023. "Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review," Sustainability, MDPI, vol. 15(12), pages 1-43, June.
    2. Joachim Åström, 2020. "Participatory Urban Planning: What Would Make Planners Trust the Citizens?," Urban Planning, Cogitatio Press, vol. 5(2), pages 84-93.
    3. Patrick Cheong-Iao Pang & Qixin Cai & Wenjing Jiang & Kin Sun Chan, 2021. "Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao," IJERPH, MDPI, vol. 18(7), pages 1-19, March.
    4. Gorgulu,Nisan & Sharafutdinova,Gulnaz & Steinbuks,Jevgenijs, 2020. "Political Dividends of Digital Participatory Governance : Evidence from Moscow Pothole Management," Policy Research Working Paper Series 9445, The World Bank.
    5. Haneem, Faizura & Kama, Nazri & Taskin, Nazim & Pauleen, David & Abu Bakar, Nur Azaliah, 2019. "Determinants of master data management adoption by local government organizations: An empirical study," International Journal of Information Management, Elsevier, vol. 45(C), pages 25-43.
    6. Hannan Amoozad Mahdiraji & Fatemeh Yaftiyan & Aliasghar Abbasi-Kamardi & Vahid Jafari-Sadeghi & Jean-Michel Sahut & Leo-Paul Dana, 2023. "A synthesis of boundary conditions with adopting digital platforms in SMEs: an intuitionistic multi-layer decision-making framework," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1723-1751, October.
    7. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carvajal Bermúdez, Juan Carlos & König, Reinhard, 2021. "The role of technologies and citizen organizations in decentralized forms of participation. A case study about residential streets in Vienna," Technology in Society, Elsevier, vol. 66(C).
    2. Petteri Repo & Kaisa Matschoss, 2019. "Social Innovation for Sustainability Challenges," Sustainability, MDPI, vol. 12(1), pages 1-12, December.
    3. Wynen, Jan & Boon, Jan & Kleizen, Bjorn & Verhoest, Koen, 2020. "How multiple organizational changes shape managerial support for innovative work behavior : Evidence from the Australian Public Service," Other publications TiSEM 4f721d76-0c44-4d72-a494-9, Tilburg University, School of Economics and Management.
    4. Muhammad Syukri, 2024. "Neglecting the poor and marginalized: Participatory village governance in Indonesia's New Developmentalist state," Development Policy Review, Overseas Development Institute, vol. 42(4), July.
    5. Artur José Sitoe & Seunghoo Lim, 2024. "Understanding citizens' perception of channels for participating in administration based on their motivation in an authoritarian regime: The case of Gaza Province, Mozambique," Journal of International Development, John Wiley & Sons, Ltd., vol. 36(1), pages 606-625, January.
    6. Tan Yigitcanlar & Kevin C. Desouza & Luke Butler & Farnoosh Roozkhosh, 2020. "Contributions and Risks of Artificial Intelligence (AI) in Building Smarter Cities: Insights from a Systematic Review of the Literature," Energies, MDPI, vol. 13(6), pages 1-38, March.
    7. Philippe BANCE & Marie-J. BOUCHARD & Dorothea GREILING, 2022. "Conclusions and Directions for further Research," CIRIEC Studies Series, in: Philippe BANCE & Marie-J. BOUCHARD & Dorothea GREILING & CIRIEC (ed.), New perspectives in the co-production of public policies, public services and common goods, volume 3, chapter 0, pages 259-274, CIRIEC - Université de Liège.
    8. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    9. Catherine Ragasa & Cristina Alvarez-Mingote & Paul McNamara, 2024. "Bottom-Up Approaches and Decentralized Extension Structures for Improving Access to and Quality of Extension Services and Technology Adoption: Multi-level Analysis from Malawi," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 36(5), pages 1093-1146, October.
    10. Filippetti, Andrea & Vezzani, Antonio, 2022. "The political economy of public research, or why some governments commit to research more than others," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    11. O’Connor John, 2022. "Strengthening the science–policy interface in Ireland," Administration, Sciendo, vol. 70(4), pages 29-52, December.
    12. Anne Seneca Terkelsen & Christian Tolstrup Wester & Gabriel Gulis & Jørgen Jespersen & Pernille Tanggaard Andersen, 2022. "Co-Creation and Co-Production of Health Promoting Activities Addressing Older People—A Scoping Review," IJERPH, MDPI, vol. 19(20), pages 1-20, October.
    13. Vassallo, Jarrod P. & Banerjee, Sourindra & Zaman, Hasanuzzaman & Prabhu, Jaideep C., 2023. "Design thinking and public sector innovation: The divergent effects of risk-taking, cognitive empathy and emotional empathy on individual performance," Research Policy, Elsevier, vol. 52(6).
    14. Tânia Martins & Alexandra Braga & Marisa R. Ferreira & Vítor Braga, 2022. "Diving into Social Innovation: A Bibliometric Analysis," Administrative Sciences, MDPI, vol. 12(2), pages 1-18, April.
    15. Pwint Kay Khine & Jianing Mi & Raza Shahid, 2021. "A Comparative Analysis of Co-Production in Public Services," Sustainability, MDPI, vol. 13(12), pages 1-13, June.
    16. Manuel Alméstar & Sara Romero-Muñoz & Nieves Mestre & Uriel Fogué & Eva Gil & Amanda Masha, 2023. "(Un)Likely Connections between (Un)Likely Actors in the Art/NBS Co-Creation Process: Application of KREBS Cycle of Creativity to the Cyborg Garden Project," Land, MDPI, vol. 12(6), pages 1-25, May.
    17. Ardanaz, Martin & Otálvaro-Ramírez, Susana & Scartascini, Carlos, 2023. "Does information about citizen participation initiatives increase political trust?," World Development, Elsevier, vol. 162(C).
    18. de Renzio, Paolo & Wehner, Joachim, 2017. "The impacts of fiscal openness," LSE Research Online Documents on Economics 82521, London School of Economics and Political Science, LSE Library.
    19. Roberto Vivona & Mehmet Akif Demircioglu & David B. Audretsch, 2023. "The costs of collaborative innovation," The Journal of Technology Transfer, Springer, vol. 48(3), pages 873-899, June.
    20. Alessandro Piperno & Christian Iaione & Luna Kappler, 2023. "Institutional Collective Actions for Culture and Heritage-Led Urban Regeneration: A Qualitative Comparative Analysis," Sustainability, MDPI, vol. 15(11), pages 1-22, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:17-20. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.