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Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement

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  • Falco, Enzo
  • Kleinhans, Reinout

Abstract

Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.

Suggested Citation

  • Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    • Handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:17-20
    DOI: 10.1016/j.ijinfomgt.2018.01.007
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    References listed on IDEAS

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    Cited by:

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    2. Joachim Åström, 2020. "Participatory Urban Planning: What Would Make Planners Trust the Citizens?," Urban Planning, Cogitatio Press, vol. 5(2), pages 84-93.
    3. Patrick Cheong-Iao Pang & Qixin Cai & Wenjing Jiang & Kin Sun Chan, 2021. "Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao," IJERPH, MDPI, vol. 18(7), pages 1-19, March.
    4. Gorgulu,Nisan & Sharafutdinova,Gulnaz & Steinbuks,Jevgenijs, 2020. "Political Dividends of Digital Participatory Governance : Evidence from Moscow Pothole Management," Policy Research Working Paper Series 9445, The World Bank.
    5. Haneem, Faizura & Kama, Nazri & Taskin, Nazim & Pauleen, David & Abu Bakar, Nur Azaliah, 2019. "Determinants of master data management adoption by local government organizations: An empirical study," International Journal of Information Management, Elsevier, vol. 45(C), pages 25-43.
    6. Kenan İlarslan, 2024. "Non-parametric evidence on the determinants of access to financial services in the countries of the Organization of Turkic States," Eurasian Economic Review, Springer;Eurasia Business and Economics Society, vol. 14(4), pages 1035-1055, December.
    7. Hannan Amoozad Mahdiraji & Fatemeh Yaftiyan & Aliasghar Abbasi-Kamardi & Vahid Jafari-Sadeghi & Jean-Michel Sahut & Leo-Paul Dana, 2023. "A synthesis of boundary conditions with adopting digital platforms in SMEs: an intuitionistic multi-layer decision-making framework," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1723-1751, October.
    8. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.

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