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Blockchain and the digital transformation of the public sector: The Greek experience

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  • Panagiota Xanthopoulou

    (Department of Management Science and Technology, University of West Macedonia, Kozani,Greece)

Abstract

The present study aims to investigate the key organizational factors that impact on the blockchain adoption in the Greek public sector during the current pandemic, which caused many changes in the ways that organizations operate and offer their services. A qualitative method was used through 78 structured interviews with public servants, regarding the digital transformation and the internal factors that hinder the successful integration of blockchain technologies during the current pandemic. The results showed that factors such as employees' training, organizational culture and leadership, in addition to the lack of equipment, had great impact on the adoption and the successful integration of blockchain in the Greek public administration. Another crucial finding is that public servants consider the current pandemic as an opportunity and not as a threat for radical changes and improvements in the provision of their services, while they also stated that blockchain technologies can improve the ways that they provide public services to citizens and thus they will enhance the sense of public trust to public sector.

Suggested Citation

  • Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    • Handle: RePEc:tec:journl:v:32:y:2022:i:1:p:558-570
    DOI: 10.47577/tssj.v32i1.6702
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    References listed on IDEAS

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    1. Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    2. Panagiota Xanthopoulou & Iosif Plimakis, 2021. "From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness," Technium Social Sciences Journal, Technium Science, vol. 26(1), pages 576-596, Decembrie.
    3. Horst Treiblmaier & Christian Sillaber, 2020. "A Case Study of Blockchain-Induced Digital Transformation in the Public Sector," Progress in IS, in: Horst Treiblmaier & Trevor Clohessy (ed.), Blockchain and Distributed Ledger Technology Use Cases, pages 227-244, Springer.
    4. Witold Nowiński & Miklós Kozma, 2017. "How Can Blockchain Technology Disrupt the Existing Business Models?," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(3), pages 173-188.
    5. Andoni, Merlinda & Robu, Valentin & Flynn, David & Abram, Simone & Geach, Dale & Jenkins, David & McCallum, Peter & Peacock, Andrew, 2019. "Blockchain technology in the energy sector: A systematic review of challenges and opportunities," Renewable and Sustainable Energy Reviews, Elsevier, vol. 100(C), pages 143-174.
    6. Jamie Berryhill & Théo Bourgery & Angela Hanson, 2018. "Blockchains Unchained: Blockchain Technology and its Use in the Public Sector," OECD Working Papers on Public Governance 28, OECD Publishing.
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    More about this item

    Keywords

    Public administration; blockchain technologies; digital transformation; e-governance; digital governance;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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