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Web 2.0 and Social Media Growth in Planning Practice: A Longitudinal Study

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  • Wayne Williamson
  • Bruno Parolin

Abstract

This paper looks at the growth of web-based communication for planning practice in local government over a three-year period. Despite communication with the community being an integral part of local government functions, the types of communication being used are rarely monitored or analysed. This paper provides a longitudinal comparison of the types of web-based communication, including social media and smartphone applications being employed by local government in New South Wales, Australia, and investigates the activity and sentiment of Twitter accounts for a sample of local government agencies. The paper concludes with a discussion of the growth of social media.

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  • Wayne Williamson & Bruno Parolin, 2013. "Web 2.0 and Social Media Growth in Planning Practice: A Longitudinal Study," Planning Practice & Research, Taylor & Francis Journals, vol. 28(5), pages 544-562, October.
    • Handle: RePEc:taf:cpprxx:v:28:y:2013:i:5:p:544-562
    DOI: 10.1080/02697459.2013.840996
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    Cited by:

    1. Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    2. Ertiö, Titiana-Petra & Bhagwatwar, Akshay, 2017. "Citizens as planners: Harnessing information and values from the bottom-up," International Journal of Information Management, Elsevier, vol. 37(3), pages 111-113.

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