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Political Dividends of Digital Participatory Governance : Evidence from Moscow Pothole Management

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  • Gorgulu,Nisan
  • Sharafutdinova,Gulnaz
  • Steinbuks,Jevgenijs

Abstract

This study takes advantage of a publicly salient policy sphere -- road quality -- in theRussian Federation's capital city to explore the use of digital technologies as means of aggregating information anddemonstrating government capacity and effectiveness. It focuses on the potential linkage between road quality basedon citizens' complaints and electoral outcomes in two rounds of Moscow mayoral elections in 2013 and 2018. Thedata on more than 200,000 online potholes’ complaints were collected and combined with local election data. The causalrelationship between these two processes is established, making use of an arguably exogenous variation in thedifferences across local weather conditions during the heating season that differentially affects pothole creationbut is uncorrelated with electoral outcomes. The results indicate that greater use of digital technologies (measuredby pothole complaints) results in an increased number of votes and a higher margin of victory for the incumbent. Theyhighlight digital technologies' role as a tool to create participatory governance mechanisms and convey to thepublic an image of a transparent, responsive, and capable government.

Suggested Citation

  • Gorgulu,Nisan & Sharafutdinova,Gulnaz & Steinbuks,Jevgenijs, 2020. "Political Dividends of Digital Participatory Governance : Evidence from Moscow Pothole Management," Policy Research Working Paper Series 9445, The World Bank.
    • Handle: RePEc:wbk:wbrwps:9445
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    References listed on IDEAS

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