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Employee Voice and Job Satisfaction: An Application of Herzberg's Two-factor Theory

Author

Listed:
  • Zaid Alfayad

    (Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia,)

  • Lily Suriani Mohd Arif

    (Faculty of Management, Universiti Teknologi Malaysia (UTM), Malaysia)

Abstract

The purpose of this empirical paper is to provide an understanding of the role of practicing employee voice in improving job satisfaction levels through the application of Herzberg two-factor theory. A cross-sectional design using a questionnaire was collected from 300 non-managerial employees at one of the largest private organizations in Jordan. Confirmatory factor analysis was executed to confirm the fitness of data to the proposed hypothesized model. Discriminant and convergent validity along with composite reliability were estimated to ensure the validity and the reliability of the instrument. Finally, structural equation modeling (SEM) byAmos was used to test the proposed hypothesis of the study. The findings reported a positive relationship between employee voice and job satisfaction. It indicates that the acknowledgment of employee voice creates a motivational environment which improves job satisfaction levels. Therefore, organizations need to reinforce and support employees’ expression of ideas which may contribute to the growth of organizational effectiveness.

Suggested Citation

  • Zaid Alfayad & Lily Suriani Mohd Arif, 2017. "Employee Voice and Job Satisfaction: An Application of Herzberg's Two-factor Theory," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 150-156.
    • Handle: RePEc:eco:journ3:2017-01-20
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    References listed on IDEAS

    as
    1. Andries De Grip & Inge Sieben & Fred Stevens, 2009. "Are More Competent Workers More Satisfied?," LABOUR, CEIS, vol. 23(4), pages 589-607, December.
    2. James Avey & Tara Wernsing & Michael Palanski, 2012. "Exploring the Process of Ethical Leadership: The Mediating Role of Employee Voice and Psychological Ownership," Journal of Business Ethics, Springer, vol. 107(1), pages 21-34, April.
    3. Ruhet Genc, 2010. "The Vitality of Business Communication," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 3(3), pages 105-123, August.
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    Cited by:

    1. Rana Muhammad Shahid Yaqub & Aneeta Rehman & Shakeela Kausar & Zakariya Hassan Qureshi, 2022. "Insights from Theory of Reason Action to Determine the Faculty Turn-Over Intentions in HEI’s of Southern Punjab: Mediating and Moderating Role of Perceived Organizational Justice and Organizational ," iRASD Journal of Management, International Research Alliance for Sustainable Development (iRASD), vol. 4(2), pages 375-389, june.
    2. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    3. Chandrashekar, Shreyas & Shafighi, Najla, 2021. "Soft Total Quality Management (TQM) Practices in The Service Sectors and Their Influence on the Organisations Performance," MPRA Paper 110623, University Library of Munich, Germany.
    4. Anas Abudaqa & Mohd Faiz Hilmi & Norziani Dahalan, 2022. "The Nexus between Job Burnout and Emotional Intelligence on Turnover Intention in Oil and Gas Companies in the UAE," Papers 2208.04843, arXiv.org.
    5. Plessis, Alida Susanna (Suné) Du & Beer, Leon T. De, 2022. "The Relationships Between Work-Related Rumination, Employee Voice and Silence, Turnover Intention, and Job Satisfaction," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 33(3), pages 335-355.

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    More about this item

    Keywords

    Employee Voice; Job Satisfaction; Herzberg Theory; Structural Equation Modelling;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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