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Don't Take It Personally: Exploring Cognitive Conflict as a Mediator of Affective Conflict

Author

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  • Ann C. Mooney
  • Patricia J. Holahan
  • Allen C. Amason

Abstract

abstract Research has sought to explain the multi‐dimensionality of conflict and its paradoxical effects on decision making (Amason, 1996; DeDreu and Weingart, 2003; Jehn, 1995). The primary prescription to emerge from this work has been for teams to seek the benefits of cognitive (task) conflict while simultaneously avoiding the costs of affective (emotional) conflict. The problem is that these two types of conflict often occur together and researchers have offered few explanations as to why this happens or guidance as to how it can be avoided. In this paper, we provide empirical evidence that cognitive conflict can contribute to affective conflict. As a result, by encouraging cognitive conflict, teams may inadvertently provoke affective conflict. We provide evidence that behavioural integration can mitigate this tendency.

Suggested Citation

  • Ann C. Mooney & Patricia J. Holahan & Allen C. Amason, 2007. "Don't Take It Personally: Exploring Cognitive Conflict as a Mediator of Affective Conflict," Journal of Management Studies, Wiley Blackwell, vol. 44(5), pages 733-758, July.
    • Handle: RePEc:bla:jomstd:v:44:y:2007:i:5:p:733-758
    DOI: 10.1111/j.1467-6486.2006.00674.x
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    9. Webb, Justin W. & Ketchen Jr., David J. & Ireland, R. Duane, 2010. "Strategic entrepreneurship within family-controlled firms: Opportunities and challenges," Journal of Family Business Strategy, Elsevier, vol. 1(2), pages 67-77, June.
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    15. Smaranda Boroş & Lore Gorp & Brecht Cardoen & Robert Boute, 2017. "Breaking Silos: A Field Experiment on Relational Conflict Management in Cross-Functional Teams," Group Decision and Negotiation, Springer, vol. 26(2), pages 327-356, March.
    16. Lynch, Patrick & O'Toole, Thomas & Biemans, Wim, 2014. "From conflict to crisis in collaborative NPD," Journal of Business Research, Elsevier, vol. 67(6), pages 1145-1153.
    17. Ruoying Xie & Jinzhang Jiang & Linkai Yue & Lin Ye & Dong An & Yin Liu, 2022. "Under Psychological Safety Climate: The Beneficial Effects of Teacher–Student Conflict," IJERPH, MDPI, vol. 19(15), pages 1-11, July.
    18. Martin Ratzmann & Robin Pesch & Ricarda Bouncken & Carla Martínez Climent, 2018. "The Price of Team Spirit for Sensemaking Through Task Discourse in Innovation Teams," Group Decision and Negotiation, Springer, vol. 27(3), pages 321-341, June.
    19. Kuriakose, Vijay & S, Sreejesh & Jose, Heerah, 2020. "Examining the Mechanisms Linking Work-Related Conflicts and Employee Well-Being: A Mediation Model," American Business Review, Pompea College of Business, University of New Haven, vol. 23(2), pages 260-282, November.
    20. Clauss, Thomas & Ritala, Paavo, 2023. "Network governance institutionalization: Creating mutual value by harnessing and avoiding conflicts in interorganizational networks," Journal of Business Research, Elsevier, vol. 163(C).
    21. Humphrey, Stephen E. & Aime, Federico & Cushenbery, Lily & Hill, Aaron D. & Fairchild, Joshua, 2017. "Team conflict dynamics: Implications of a dyadic view of conflict for team performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 142(C), pages 58-70.
    22. Mitchell, Rebecca & Gu, Jun & Boyle, Brendan, 2024. "Suspicion, inclusive leadership and team innovation: A motivated information processing approach," Journal of Business Research, Elsevier, vol. 172(C).
    23. Jawad Talha Rehan & Zhao Xuefeng & Rafiq Mansoor, 2019. "Interplay of relational governance, task conflict, opportunism and their effect on the performance of projects," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 201-211, October.
    24. Carmen Camelo-Ordaz & Joaquín García-Cruz & Elena Sousa-Ginel, 2015. "The Influence of Top Management Team Conflict on Firm Innovativeness," Group Decision and Negotiation, Springer, vol. 24(6), pages 957-980, November.
    25. Kerwin, Shannon & Walker, Matthew B. & Bopp, Trevor, 2017. "When faultlines are created: Exploring the conflict triggering process in sport," Sport Management Review, Elsevier, vol. 20(3), pages 252-260.

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