IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i7p726-744.html
   My bibliography  Save this article

Shifting Gears: A Study of Job Satisfaction and Performance in a Auto Dealership Company

Author

Listed:
  • Susan E. Cornelio

    (University of Santo Tomas)

  • Sharon Candy M. Mahusay

    (University of Santo Tomas)

Abstract

This research aims to examine the relationship between job satisfaction and performance at a car dealership firm using a quantitative survey approach. An analysis was conducted on employee demographics, including age, sex, marital status, education, tenure, and job function, in order to provide insight into the makeup of the workforce. The results emphasize the need of accommodating a heterogeneous workforce for maximum efficiency. The survey also uncovered a favorable opinion of job satisfaction among workers, indicating a nurturing work atmosphere. Ultimately, a robust association between job satisfaction and performance was established, emphasizing its pivotal role in the dealership’s success. These results highlight the need of implementing focused talent management strategies and ongoing initiatives to promote employee satisfaction in order to achieve long-term organizational success.

Suggested Citation

  • Susan E. Cornelio & Sharon Candy M. Mahusay, 2024. "Shifting Gears: A Study of Job Satisfaction and Performance in a Auto Dealership Company," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 726-744, July.
  • Handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:726-744
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-7/726-744.pdf
    Download Restriction: no

    File URL: https://rsisinternational.org/journals/ijriss/articles/shifting-gears-a-study-of-job-satisfaction-and-performance-in-a-auto-dealership-company/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yu-Chia Chang & Te-Feng Yeh & I-Ju Lai & Cheng-Chia Yang, 2021. "Job Competency and Intention to Stay among Nursing Assistants: The Mediating Effects of Intrinsic and Extrinsic Job Satisfaction," IJERPH, MDPI, vol. 18(12), pages 1-14, June.
    2. Sina Golara & Kevin J. Dooley & Nasim Mousavi, 2021. "Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3560-3578, October.
    3. Ricardo Pagan & Miguel Ángel Malo, 2021. "Performance Appraisal and Job Satisfaction for Workers Without and With Disabilities by Gender," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 153(3), pages 1011-1039, February.
    4. Kwasi Dartey-Baah & Samuel Howard Quartey & Grace Asiedua Osafo, 2020. "Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 69(7), pages 1437-1454, February.
    5. Ceren Peri Cignitas, 2022. "Balanced Scorecard: The Key to Employee Well-Being - The Impact of Balanced Scorecard on Employee Well-Being: The Case of State of Michigan-USA," International Journal of Business and Management, International Institute of Social and Economic Sciences, vol. 10(1), pages 1-29, May.
    6. Christian Narh Opata & Wen Xiao & Angela Abena Nusenu & Stephen Tetteh & Tettey-Wayo John Narh, 2020. "Customer Value Co-Creation in the Automobile Industry: Antecedents, Satisfaction, and Moderation," SAGE Open, , vol. 10(3), pages 21582440209, August.
    7. Zaw Min Thant & Yongjin Chang, 2021. "Determinants of Public Employee Job Satisfaction in Myanmar: Focus on Herzberg’s Two Factor Theory," Public Organization Review, Springer, vol. 21(1), pages 157-175, March.
    8. Angelika Lepold & Norbert Tanzer & Anita Bregenzer & Paulino Jiménez, 2018. "The Efficient Measurement of Job Satisfaction: Facet-Items versus Facet Scales," IJERPH, MDPI, vol. 15(7), pages 1-19, June.
    9. Blut, Markus & Teller, Christoph & Floh, Arne, 2018. "Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis," Journal of Retailing, Elsevier, vol. 94(2), pages 113-135.
    10. Goretzki, Lukas & Reuter, Marek & Sandberg, Joanna & Thulin, Gabriella, 2022. "Making sense of employee satisfaction measurement – A technological frames of reference perspective," The British Accounting Review, Elsevier, vol. 54(1).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jinzhi Zou & Khairul Manami Kamarudin & Jing Liu & Jiaqi Zhang, 2024. "Towards Sustainable Mobility: Determinants of Intention to Purchase Used Electric Vehicles in China," Sustainability, MDPI, vol. 16(19), pages 1-20, October.
    2. Suciu Marta-Christina & Mitucă Mircea-Ovidiu & Stativă Alexandru-Gheorghe & Bocăneală Ana-Maria & Mihai Dănuț-Georgian, 2022. "An empirical analysis of modern employees and their demands. How well-established enterprises cope with their expectations," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 149-158, August.
    3. Karolus Karni Lando & Achmad Sudiro & Wahdiyat Moko & Nur Khusniyah Indrawati, 2024. "The Effect of Service Quality on Recertification. Mediated by Customer Satisfaction and Relationship Commitment," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 160-179.
    4. Rahimah Jurij & Ida Rosnita Ismail & Khadijah Alavi & Rokiah Alavi, 2023. "Eldercare’s Turnover Intention and Human Resource Approach: A Systematic Review," IJERPH, MDPI, vol. 20(5), pages 1-16, February.
    5. Maggioni, Isabella & Sands, Sean & Kachouie, Reza & Tsarenko, Yelena, 2019. "Shopping for well-being: The role of consumer decision-making styles," Journal of Business Research, Elsevier, vol. 105(C), pages 21-32.
    6. Gilboa, Shaked & Mitchell, Vince, 2020. "The role of culture and purchasing power parity in shaping mall-shoppers’ profiles," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    7. G. Tomas M. Hult & Forrest V. Morgeson III & Udit Sharma & Claes Fornell, 2022. "Customer satisfaction and international business: A multidisciplinary review and avenues for research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(8), pages 1695-1733, October.
    8. Archita Pal Choudhury & Amit Kundu & Dev Narayan Sarkar & Arabinda Bhattacharya, 2023. "Practitioners’ perspectives on the marketing strategies in Indian banking sector: a framework for strategy formulation," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 146-177, March.
    9. Leonel Prieto & Md Farid Talukder, 2023. "Resilient Agility: A Necessary Condition for Employee and Organizational Sustainability," Sustainability, MDPI, vol. 15(2), pages 1-24, January.
    10. Hänninen, Mikko & Paavola, Lauri, 2021. "Managing transformations in retail agglomerations:Case Itis shopping center," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    11. Pramono, Ari & Oppewal, Harmen, 2021. "Where to refuel: Modeling on-the-way choice of convenience outlet," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    12. Nath, Pravin & Kirca, Ahmet H. & Kim, Saejoon & Andras, Trina Larsen, 2019. "The Effects of Retail Banner Standardization on the Performance of Global Retailers," Journal of Retailing, Elsevier, vol. 95(3), pages 30-46.
    13. Prashanth Ravula, 2023. "Impact of delivery performance on online review ratings: the role of temporal distance of ratings," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(2), pages 149-159, June.
    14. Vujicic, Maja & Vujicic-Tomic, Brankica & Klaric, Mia, 2019. "Meeting Halfway — Comparison Between Cost-Based And Demand-Based Pricing Methods," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 10(2), pages 215-225.
    15. Alexander, Andrew & Teller, Christoph & Wood, Steve, 2020. "Augmenting the urban place brand – On the relationship between markets and town and city centres," Journal of Business Research, Elsevier, vol. 116(C), pages 642-654.
    16. Berry, Christopher & Douglas Hoffman, K., 2023. "Communicating intent: Effects of employer-controlled tipping strategy disclosures on tip amount and firm evaluations," Journal of Business Research, Elsevier, vol. 160(C).
    17. Rudkowski, Janice, 2024. "Measuring employee-consumer integrated retailer brand equity," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    18. Randheer Kokku, 2021. "Omni and Multi-Channel: Relationship with Utilitarian/Hedonic Benefits, Shopping Value and Channel Patronage," International Review of Management and Marketing, Econjournals, vol. 11(2), pages 11-22.
    19. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.
    20. Romina Giuliano & Benoît Mahy & François Ryckx & Guillaume Vermeylen, 2024. "Overeducation, Overskilling and Job Satisfaction in Europe: The Moderating Role of Employment Contracts," LIDAM Discussion Papers IRES 2024003, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:726-744. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.