Impact of delivery performance on online review ratings: the role of temporal distance of ratings
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DOI: 10.1057/s41270-022-00168-5
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- Das, Lipsa & Kunja, Sambashiva Rao, 2024. "Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
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Keywords
Online reviews; e-commerce; Delivery performance; Bayesian models;All these keywords.
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