Making sense of employee satisfaction measurement – A technological frames of reference perspective
Author
Abstract
Suggested Citation
DOI: 10.1016/j.bar.2021.101032
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Renata Myskova, 2011. "A New Measure Of Employee Satisfaction," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(1), pages 101-110.
- Ahrens, Thomas & Chapman, Christopher S., 2006. "Doing qualitative field research in management accounting: Positioning data to contribute to theory," Accounting, Organizations and Society, Elsevier, vol. 31(8), pages 819-841, November.
- Stephen Gates & Pascal Langevin, 2010. "Human capital measures, strategy, and performance: HR managers' perceptions," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 23(1), pages 111-132, January.
- Joep P. Cornelissen & Saku Mantere & Eero Vaara, 2014. "The Contraction of Meaning: The Combined Effect of Communication, Emotions, and Materiality on Sensemaking in the Stockwell Shooting," Journal of Management Studies, Wiley Blackwell, vol. 51(5), pages 699-736, July.
- Dennis A. Gioia & Kumar Chittipeddi, 1991. "Sensemaking and sensegiving in strategic change initiation," Strategic Management Journal, Wiley Blackwell, vol. 12(6), pages 433-448, September.
- Melissa E. Graebner & Koen H. Heimeriks & Quy Nguyen Huy & Eero Vaara, 2017. "The Process of Postmerger Integration : A Review and Agenda for Future Research," Post-Print hal-02276670, HAL.
- repec:hal:journl:hal-02312507 is not listed on IDEAS
- Ittner, Christopher D. & Larcker, David F., 1997. "Quality strategy, strategic control systems, and organizational performance," Accounting, Organizations and Society, Elsevier, vol. 22(3-4), pages 293-314.
- Norman, Wayne & MacDonald, Chris, 2004. "Getting to the Bottom of “Triple Bottom Line”," Business Ethics Quarterly, Cambridge University Press, vol. 14(2), pages 243-262, April.
- Juhani Vaivio, 2004. "Mobilizing local knowledge with 'Provocative' non-financial measures," European Accounting Review, Taylor & Francis Journals, vol. 13(1), pages 39-71.
- Sarah Kaplan, 2008. "Framing Contests: Strategy Making Under Uncertainty," Organization Science, INFORMS, vol. 19(5), pages 729-752, October.
- Widener, Sally K., 2004. "An empirical investigation of the relation between the use of strategic human capital and the design of the management control system," Accounting, Organizations and Society, Elsevier, vol. 29(3-4), pages 377-399.
- Katarina Østergren & Inger Stensaker, 2011. "Management Control without Budgets: A Field Study of 'Beyond Budgeting' in Practice," European Accounting Review, Taylor & Francis Journals, vol. 20(1), pages 149-181.
- repec:hal:journl:hal-02276733 is not listed on IDEAS
- Sinikka Moilanen, 2016. "Sensemaking of post-acquisition changes in accounting and control," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 17(1), pages 24-42, February.
- Abdel-Maksoud, A. & Cerbioni, F. & Ricceri, F. & Velayutham, S., 2010. "Employee morale, non-financial performance measures, deployment of innovative managerial practices and shop-floor involvement in Italian manufacturing firms," The British Accounting Review, Elsevier, vol. 42(1), pages 36-55.
- Hopwood, Ag, 1972. "Empirical Study Of Role Of Accounting Data In Performance Evaluation," Journal of Accounting Research, Wiley Blackwell, vol. 10, pages 156-182.
- Hans Englund & Jonas Gerdin & Gun Abrahamsson, 2013. "Accounting ambiguity and structural change," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 26(3), pages 423-448, March.
- Zahirul Hoque, 2005. "Linking Environmental Uncertainty to Non-Financial Performance Measures and Performance: A Research Note," Working Papers 2005_05, Deakin University, Department of Economics.
- Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
- Juhani Vaivio, 2008. "Qualitative management accounting research: rationale, pitfalls and potential," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 5(1), pages 64-86, March.
- Chenhall, Robert H. & Hall, Matthew & Smith, David, 2013. "Performance measurement, modes of evaluation and the development of compromising accounts," LSE Research Online Documents on Economics 51294, London School of Economics and Political Science, LSE Library.
- repec:bla:jomstd:v:37:y:2000:i::p:395-425 is not listed on IDEAS
- Gun Abrahamsson & Hans Englund & Jonas Gerdin, 2016. "On the (re)construction of numbers and operational reality," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 13(2), pages 159-188, June.
- Lukka, Kari, 2014. "Exploring the possibilities for causal explanation in interpretive research," Accounting, Organizations and Society, Elsevier, vol. 39(7), pages 559-566.
- Hoque, Zahirul, 2005. "Linking environmental uncertainty to non-financial performance measures and performance: a research note," The British Accounting Review, Elsevier, vol. 37(4), pages 471-481.
- Kari Lukka & Eija Vinnari, 2014. "Domain theory and method theory in management accounting research," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 27(8), pages 1308-1338, October.
- Joseph F. Porac & Howard Thomas & Charles Baden‐Fuller, 1989. "Competitive Groups As Cognitive Communities: The Case Of Scottish Knitwear Manufacturers," Journal of Management Studies, Wiley Blackwell, vol. 26(4), pages 397-416, July.
- Julian Birkinshaw & Henrik Bresman & Lars Håkanson, 2000. "Managing the Post‐acquisition Integration Process: How the Human Iintegration and Task Integration Processes Interact to Foster Value Creation," Journal of Management Studies, Wiley Blackwell, vol. 37(3), pages 395-425, May.
- Daniel H. Simon & Miguel I. Gómez & Edward W. McLaughlin & Dick R. Wittink, 2009. "Employee attitudes, customer satisfaction, and sales performance: assessing the linkages in US grocery stores," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 30(1), pages 27-41.
- Hoque, Zahirul, 2005. "Linking environmental uncertainty to non-financial performance measures and performance: a research note," Working Papers aef_2005_05, Deakin University, Department of Economics.
- Stephen Gates & Pascal Langevin, 2010. "Human capital measures, strategy and performance: HR managers' perceptions," Post-Print hal-00771144, HAL.
- Ittner, CD & Larcker, DF, 1995. "Total quality management and the choice of information and reward systems," Journal of Accounting Research, Wiley Blackwell, vol. 33, pages 1-34.
- Mary Tripsas, 2009. "Technology, Identity, and Inertia Through the Lens of “The Digital Photography Company”," Organization Science, INFORMS, vol. 20(2), pages 441-460, April.
- Lukka, Kari & Modell, Sven, 2010. "Validation in interpretive management accounting research," Accounting, Organizations and Society, Elsevier, vol. 35(4), pages 462-477, May.
- repec:hal:journl:hal-02311973 is not listed on IDEAS
- Joep P. Cornelissen & Saku Mantere & Eero Vaara, 2014. "The Contraction of Meaning : The Combined Effect of Communication, Emotions, and Materiality on Sensemaking in the Stockwell Shooting," Post-Print hal-02313191, HAL.
- Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
- Hopwood, Ag, 1972. "Empirical Study Of Role Of Accounting Data In Performance Evaluation - Reply," Journal of Accounting Research, Wiley Blackwell, vol. 10, pages 189-193.
- Dubois, Anna & Gadde, Lars-Erik, 2002. "Systematic combining: an abductive approach to case research," Journal of Business Research, Elsevier, vol. 55(7), pages 553-560, July.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Suciu Marta-Christina & Mitucă Mircea-Ovidiu & Stativă Alexandru-Gheorghe & Bocăneală Ana-Maria & Mihai Dănuț-Georgian, 2022. "An empirical analysis of modern employees and their demands. How well-established enterprises cope with their expectations," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 149-158, August.
- Susan E. Cornelio & Sharon Candy M. Mahusay, 2024. "Shifting Gears: A Study of Job Satisfaction and Performance in a Auto Dealership Company," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 726-744, July.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Sarah Kaplan & Wanda J. Orlikowski, 2013. "Temporal Work in Strategy Making," Organization Science, INFORMS, vol. 24(4), pages 965-995, August.
- Fasshauer, Ingrid, 2012. "Les interactions entre contrôle et stratégie : redéfinition du rôle des cadres intermédiaires et du levier interactif de contrôle," Economics Thesis from University Paris Dauphine, Paris Dauphine University, number 123456789/11150 edited by Berland, Nicolas.
- Christophe Germain, 2007. "L'Architecture Des Systemes De Controle De Gestion : Une Analyse Du Rapport Entre Les Budgets Et Les Systemes De Mesure De La Performance," Post-Print halshs-00534760, HAL.
- Meidell, Anita & Kaarbøe, Katarina, 2017. "How the enterprise risk management function influences decision-making in the organization – A field study of a large, global oil and gas company," The British Accounting Review, Elsevier, vol. 49(1), pages 39-55.
- Genevieve Musca & Linda Rouleau & Caroline Facq-Mellet & Frédérique Sitri & Sarah de Vogüé, 2018. "From boat to bags: The role of material chronotopes in adaptive sensemaking," Post-Print hal-01928127, HAL.
- Bénet, Nathalie & Deville, Aude & Ventolini, Séverine, 2024. "When a financially oriented performance measurement system supports hybrid collective sensemaking: The case of a cooperative bank," The British Accounting Review, Elsevier, vol. 56(5).
- Eero Vaara & Andrea Whittle, 2022. "Common Sense, New Sense or Non‐Sense? A Critical Discursive Perspective on Power in Collective Sensemaking," Journal of Management Studies, Wiley Blackwell, vol. 59(3), pages 755-781, May.
- Jordan, Silvia & Messner, Martin, 2012. "Enabling control and the problem of incomplete performance indicators," Accounting, Organizations and Society, Elsevier, vol. 37(8), pages 544-564.
- Julia Balogun & Jean M. Bartunek & Boram Do, 2015. "Senior Managers’ Sensemaking and Responses to Strategic Change," Organization Science, INFORMS, vol. 26(4), pages 960-979, August.
- Genevieve Musca & Linda Rouleau & Caroline Mellet & Frédérique Sitri & Sarah de Vogüé, 2018. "From boat to bags: The role of material chronotopes in adaptive sensemaking," Post-Print hal-01975340, HAL.
- Matolcsy, Zoltan & Wakefield, James, 2017. "Multinational headquarter control of wholly owned foreign subsidiaries," The British Accounting Review, Elsevier, vol. 49(3), pages 275-293.
- Aziza Laguecir & Anja Kern & Cécile Kharoubi, 2020. "Management accounting systems in institutional complexity: Hysteresis and boundaries of practices in social housing," Post-Print hal-03134361, HAL.
- Demir, Robert, 2014. "Strategic Activity as Bundled Affordances," Ratio Working Papers 243, The Ratio Institute.
- Amalou-Döpke, Linda & Süß, Stefan, 2014. "HR measurement as an instrument of the HR department in its exchange relationship with top management: A qualitative study based on resource dependence theory," Scandinavian Journal of Management, Elsevier, vol. 30(4), pages 444-460.
- Andrea Dello Sbarba & Riccardo Giannetti & Alessandro Marelli, 2015. "A field study of Value-Based Management sophistication: The role of shareholders," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2015(2), pages 65-100.
- Puhakka, Hannu, 2017. "The role of accounting in making sense of post-acquisition integration," Scandinavian Journal of Management, Elsevier, vol. 33(1), pages 12-22.
- Giovannoni, Elena & Quarchioni, Sonia, 2019. "Exploring the generative power of performance measurement systems design," The British Accounting Review, Elsevier, vol. 51(2), pages 211-225.
- Granlund, Markus & Lukka, Kari, 2017. "Investigating highly established research paradigms: Reviving contextuality in contingency theory based management accounting research," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 45(C), pages 63-80.
- Chenhall, Robert H., 2003. "Management control systems design within its organizational context: findings from contingency-based research and directions for the future," Accounting, Organizations and Society, Elsevier, vol. 28(2-3), pages 127-168.
- Pfister, Jan A. & Jack, Sarah L. & Darwin, Solomon N., 2017. "Strategizing open innovation: How middle managers work with performance indicators," Scandinavian Journal of Management, Elsevier, vol. 33(3), pages 139-150.
More about this item
Keywords
Management control systems; Non-financial information; Employee satisfaction measures; Sensemaking; Technological frames of reference;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:bracre:v:54:y:2022:i:1:s0890838921000585. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/the-british-accounting-review .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.