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Content
2010, Volume 4, Issue 1/2
- 3-14 Efficient utilisation of customer relationship management (CRM) technology: a self-directed learning approach
by Michael Rodriguez & Stefanie L. Boyer - 15-29 Extending CRM with mobile messaging: a case study
by Randall E. Duran - 30-47 Mandatory adoption of customer relationship management information technology: the role of customer support in an attitude-intention model
by Regina C. McNally & Abbie Griffin - 48-64 An exploratory study of CRM implementation in Taiwan's banking industry
by Cho-Pu Lin & Yann-Haur Huang & Chien-Ting Chen & Hsing-Yun Chang - 65-92 Loyalty card programs, customer relationship and information technology: an exploratory approach
by Alan D. Smith & Jodi A. Potter - 93-102 Customer relationship management in the banking sector: impact of internet usage by the customer
by Vimi Jham - 103-142 Exploring fantasy sports and its fan base from a CRM perspective
by Amber A. Smith & David P. Synowka & Alan D. Smith - 143-162 A model for CRM implementation in Indian public sector banks
by S.S. Hugar & Nancy H. Vaz (D'Costa)
2009, Volume 3, Issue 6
- 575-595 A systematic approach to promoting effective innovation: a conceptual framework and managerial implications
by Andrew J. Czuchry & Mahmoud M. Yasin & Thomas C. Peisl - 596-609 Strategic factors for enhancing the innovativeness of the nanotechnology firms
by Qazi Moinuddin Abro & Nafees Ahmed Memon & Pir Irfanullah Shah Rashdi - 610-633 Strategic recurring traits that contribute to firm loyalty: case studies of best business practices
by Alan D. Smith & Stanko Racic - 634-650 Exploring the potential of mass-customisation as an innovation in the express parcel delivery industry
by Nisar Ahmed Aziz & John Sparrow - 651-669 Segmentation of Indian shoppers based on store attributes
by M. Hemalatha & V.J. Sivakumar & G.S. David Sam Jayakumar - 670-689 Exploring environmental awareness in the electronics manufacturing industry: a source for innovation
by Tugrul U. Daim & Edwin Garces & Kelly Waugh
2009, Volume 3, Issue 5
- 461-478 Identifying production planning and control top authors: analysis of a survey
by Flavio Cesar Faria Fernandes & Fabio Azeka & Maria Cecilia Mendes Barreto & Moacir Godinho Filho - 479-499 Competitiveness of small and medium sized enterprises: towards a two dimensional model of innovation and business clusters
by Panagiotis Piperopoulos & Richard Scase - 500-514 Relationship between market orientation and performance in family owned firms: a context-specific investigation
by Ram Subramanian & Pradeep Gopalakrishna - 515-534 Fuzzy logic in the strategic analysis: impact of the external factors over business
by Erika Anselin-Avila & Anna Maria Gil-Lafuente - 535-554 Supply chain innovation for short-life products: a preventive assessment of RFID deployment and implementation
by Alessandra Vecchi & Louis Brennan - 555-573 A framework for integrating IT governance and business/IT alignment principles
by Wesley In Der Maur & Wouter Van Walbeek & Ronald Batenburg
2009, Volume 3, Issue 4
- 325-362 The development of a national innovation system in China: main practitioners and stages
by Dong Zhu & Jennifer Tann - 363-381 Knowledge management practices and organisational learning in Indian Software Company
by Sanjay Kumar Singh - 382-401 Characteristics and business profiles of immigrant-owned small firms: the case of African immigrant entrepreneurs in Greece
by Daphne Halkias & Chinedum Nwajiuba & Nicholas Harkiolakis & Garry Clayton & Patrick Dimitris Akrivos & Sylva Caracatsanis - 402-426 A multi-perspective cultural study of information technology in developing and developed countries
by Majharul Talukder & Carmen Joham - 427-443 Innovation and creativity within firms: an empirical demonstration in the Piedmont area
by Stefano Bresciani - 444-459 Implementation issues of cellular manufacturing techniques: a case study. PAPER WITHDRAWN
by B.N. Shishir Bhat
2009, Volume 3, Issue 3
- 232-251 Successful strategic alliances with international partners: key issues for small- to medium-sized enterprises
by Van R. Wood & Dennis A. Pitta & Frank J. Franzak - 252-267 A typology framework of Greek business-to-business electronic marketplaces
by Vaggelis Saprikis & Maro Vlachopoulou & Vicky Manthou - 268-280 Innovation and R&D in the global environment: the case of group Thales
by Ashok Som - 281-297 Business excellence and human resources: investigating best practices in European Quality Awarded Hellenic organisations
by Fotis K. Vouzas - 298-310 Business model design for biotechnology firms
by Lawrence C. Rhyne - 311-324 Culture effect on innovation level in European countries
by Anna-Maija Kiurunen
2009, Volume 3, Issue 2
- 109-125 Success factors of interorganisational knowledge transfer: a case of a collaborative public–private R&D project
by Pekka Salmi & Marko Torkkeli - 126-150 Change management and outsourcing in information technology-intensive organisations
by Alan D. Smith - 151-167 Strategic value of AACSB International accreditation in start-up overseas American business schools: two case studies
by Daphne Halkias & Garry Clayton & Marios Katsioloudes & Geofrey T. Mills & Sylva Caracatsanis - 168-181 Analysis of competitiveness in Qatar banking industry
by Saeed Al-Muharrami - 182-198 Design and manufacturing software selection in the wood industry using analytic hierarchy process
by Pooria Assadi & Taraneh Sowlati - 199-227 Analysis of the dynamics between supply chain flexibility and key management ratios
by Dileep More & A. Subash Babu
2009, Volume 3, Issue 1
- 1-16 Customer relationship management: a look at incentive programmes and their usefulness in selected service firms
by Alan D. Smith - 17-34 A tactician's approach to entrepreneurial ventures: phased-structuring as a model for commercialising innovations
by Andrew J. Czuchry Jr & Andrew J. Czuchry Sr - 35-51 Rabbits and turtles and the quest for entry-timing advantage
by Anni Tuppura - 52-69 Relationship between consumer ethics and social rewards-punishments in Mainland China
by Baochun Zhao & Zhilong Tian - 70-89 Barriers and opportunities to recruitment in mental health: the case of New Zealand
by Desiree Rasquinha & V. Suchitra Mouly & Simon Hatcher & Jayaram K. Sankaran - 90-107 From global to metanational: how companies win in the knowledge economy – viewing the victory with transaction cost economics theory lens!
by Akinloye Akindayomi & Temitope K.O. Aluko
2008, Volume 2, Issue 4
- 331-353 Innovations in environmental performance: the importance of financial performance and management quality
by O. Homer Erekson & Raymond F. Gorman & Linsey Molloy - 354-380 Incubator performance: an efficiency frontier analysis
by Lise Aaboen & Peter Lindelof & Hans Lofsten - 381-401 Hoshin Kanri planning: the system of five alignments behind the Toyota Production System
by William M. Mothersell & Michael L. Moore & Michael W. Reinerth - 402-419 New organisational behaviour of public research institutions: lessons learned from Italian case study
by Mario Coccia - 420-436 Systematic evaluation of economic and financial impacts in the development and commercialisation of research
by Jarunee Wonglimpiyarat - 437-448 Enhancing emotional range in strategic visioning
by John Sparrow
2008, Volume 2, Issue 3
- 223-240 E-movie industry and its roles on traditional movie entertainment modes
by Alan D. Smith - 241-261 Building Data Warehouse at life insurance corporation of India: a case study
by Jayanthi Ranjan & Saani Khalil - 262-274 Trust and innovativeness in virtual organisations
by Evangelos Pournaras & Athina Lazakidou - 275-288 Winning business strategies for boutique wineries: the New Zealand experience
by Natalie Stevens & Garry Clayton - 289-313 Role of innovation in IT in achieving its business objectives: a case study
by Kaushik V. Pandya & Hemant Anand - 314-329 From business concept innovation to a business system: a case study of a virtual city portal
by Mikko Pynnonen & Olli Kytola
2008, Volume 2, Issue 2
- 107-122 Integration and reorganisation of industrial R&D: deficits and perspectives of empirical research
by Christoph Grimpe - 123-140 Building effective research evaluation systems to assist R&D investment decisions
by Jarunee Wonglimpiyarat - 141-176 Pricing, investment and order quantity decisions in collaboration between a manufacturer and a retailer
by Mallika Parveen & T.V.V.L.N. Rao - 177-189 An alternative heuristic solution technique for efficient management of the serial supply chain
by Mohammad Abdul Hoque & Suresh Kumar Goyal - 190-202 A combined decision model for R&D project portfolio selection
by Tahir Conka & Ozalp Vayvay & Bahar Sennaroglu - 203-222 Design and development of Innovative Quality Function Deployment model
by R.A. Sankaran & V. Senthil & S.R. Devadasan & V.R. Pramod
2008, Volume 2, Issue 1
- 1-24 Supplier partnering in small, oligopolistic markets: insights from Australasia
by Jayaram (Jay) K. Sankaran & Danny Samson & Terence (Terry) H. Wilson - 25-40 Electronic-communication technology and its effects on collegiate athletics' recruitment
by Alan D. Smith - 41-56 A framework for classifying innovations: substantiation through Indian cases
by Bibek P. Mishra & R. Srinivasan - 57-70 Firm's capabilities and innovation: a case study of Wuhan optoelectronic cluster
by Shuen Mei & Ming Nie - 71-89 Capability perspective of business model innovation: analysis in the software industry
by Risto Rajala & Mika Westerlund - 90-104 Exploring the effects of e-fashions on producers of high-end clothing
by Alan D. Smith
2007, Volume 1, Issue 4
- 337-364 The measurement of operational performance effectiveness: an innovative organisational approach
by Carlos F. Gomes & Mahmoud M. Yasin & Joao V. Lisboa - 365-386 Barriers to innovation for SMEs: empirical evidence from Greece
by Panagiotis Piperopoulos - 387-403 An AHP study on the critical factors for balanced scorecard implementation in Indian organisations
by Suhanya Aravamudhan & T.J. Kamalanabhan - 404-424 Risky debt and the earnings response coefficient: a reexamination in the presence of illiquid growth opportunities
by Zhaoyun Shangguan - 425-447 The future of information technology education in Nigeria: innovative public-private partnerships
by Godwin C. Ariguzo & Timothy P. Shea & Rupert Ward & D. Steven White - 448-463 Effective marketing of technical innovation
by Andrew J. Czuchry & Mahmoud M. Yasin - 464-480 Are corporate political actions ethical? An investigation of executives in Chinese enterprises
by Yongqiang Gao & Wenchuan Wei
2007, Volume 1, Issue 3
- 233-252 Store choice and patronage: a predictive modelling approach
by Luiz Moutinho & Graeme D. Hutcheson - 253-266 An examination of current collaborative supply chain practices
by Ozden Bayazit - 267-280 Representations of excellence in New Zealand micro-enterprise
by Tanya Jurado & Claire Massey & Robyn Walker - 281-295 Process renewal driven by disruptive technologies
by Raija Suikki - 296-314 Grocery e-commerce in the UK and Denmark – strategic market creation
by Niels Kornum & Mogens Bjerre - 315-336 Organisational patterns in new product development: contrasting The Netherlands, Finland and Portugal
by Petra C. De Weerd-Nederhof & Ger J. Bos & Klaasjan Visscher & Jorge F.S. Gomes & Tauno Kekale
2006, Volume 1, Issue 1/2
- 9-26 Networking for global new product innovation
by Edward F. McDonough III & Nicholas Athanassiou & Gloria Barczak - 27-50 Strategic integration of knowledge in Indian pharmaceutical firms: creating competencies for innovation
by Kalpana Chaturvedi & Joanna Chataway - 51-72 Innovation of e-procurement: a case study
by L.R. Foulds & M. West - 73-91 Entrepreneurial education in Poland for the new millennium: a social capital perspective
by Shahid Yamin & Janusz K. Tanas - 92-110 A generic framework for analysing product cannibalisation
by Sundara Raghavan Srinivasan & Sreeram Ramakrishnan & Scott E. Grasman - 111-128 Integration TRIZ with problem-solving tools: a literature review from 1995 to 2006
by Zhongsheng Hua & Jie Yang & Solomani Coulibaly & Bin Zhang - 129-143 A path to mature market: logistic regression approach to delineate between emerging, transition and developed markets
by Omar J. Khan & Taewon Suh & Ik-Whan G. Kwon - 144-148 A cultural artefact 'show-and-tell': a paedagogical tool for teaching cross-cultural management
by Ken I. Kim - 149-169 Redesigned quality function deployment process to ensure customer satisfaction
by Cheol Hwoan Yoon & Yong Pil Kim & Deok Kyun Yun - 170-190 Informational exchanges and dynamics of internet pornography in an e-commerce environment
by Alan D. Smith - 191-203 Perceptions of a UK university as a knowledge-intensive business service enhancing organisational and regional service innovation
by John Sparrow & Michele Mooney & Nick Lancaster - 204-232 Design and implementation study of innovative total quality function deployment and its financial accounting system
by S. Vinodh & S.R. Devadasan & D. Rajanayagam