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Content
2013, Volume 89, Issue 3
- 301-314 Trust during retail encounters: A touchy proposition
by Orth, Ulrich R. & Bouzdine-Chameeva, Tatiana & Brand, Kathrin
- 315-337 When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
by Joireman, Jeff & Grégoire, Yany & Devezer, Berna & Tripp, Thomas M.
- 338-351 Group Buying: A Strategic Form of Consumer Collective
by Wang, Jeff Jianfeng & Zhao, Xin & Li, Julie Juan
- 352-359 When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording
by Pizzi, Gabriele & Scarpi, Daniele
2013, Volume 89, Issue 2
- 115-125 Are Men Seduced by Red? The Effect of Red Versus Black Prices on Price Perceptions
by Puccinelli, Nancy M. & Chandrashekaran, Rajesh & Grewal, Dhruv & Suri, Rajneesh
- 126-139 Effects of opening and closing stores on chain retailer performance
by Srinivasan, Raji & Sridhar, Shrihari & Narayanan, Sriram & Sihi, Debika
- 140-157 Loss leaders and cross-category retailer pass-through: A Bayesian multilevel analysis
by Pancras, Joseph & Gauri, Dinesh K. & Talukdar, Debabrata
- 158-175 Orchestrating rituals through retailers: An examination of gift registry
by Bradford, Tonya Williams & Sherry, John F.
- 176-189 Trademark Strategy in the Internet Age: Customer Hijacking and the Doctrine of Initial Interest Confusion
by Scott, Clifford D.
- 190-206 Building-Up versus Paring-Down: Consumer Responses to Recommendations When Customizing
by Coker, Brent & Nagpal, Anish
- 207-218 Engaging Dissatisfied Retail Employees to Voice Promotive Ideas: The Role of Continuance Commitment
by Boichuk, Jeffrey P. & Menguc, Bulent
- 219-230 Examining the Role of Franchisee Normative Expectations in Relationship Evaluation
by Grace, Debra & Weaven, Scott & Frazer, Lorelle & Giddings, Jeff
2013, Volume 89, Issue 1
- 1-14 Benchmarking Retail Productivity Considering Retail Pricing and Format Strategy
by Gauri, Dinesh K.
- 15-29 Fix It or Leave It? Customer Recovery from Self-service Technology Failures
by Zhu, Zhen & Nakata, Cheryl & Sivakumar, K. & Grewal, Dhruv
- 30-43 The Power of Simplicity: Processing Fluency and the Effects of Olfactory Cues on Retail Sales
by Herrmann, Andreas & Zidansek, Manja & Sprott, David E. & Spangenberg, Eric R.
- 44-61 Against the Green: A Multi-method Examination of the Barriers to Green Consumption
by Gleim, Mark R. & Smith, Jeffery S. & Andrews, Demetra & Cronin, J. Joseph
- 62-71 Why are Consumers Less Loss Averse in Internal than External Reference Prices?
by van Oest, Rutger
- 72-87 Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type
by Surachartkumtonkun, Jiraporn & Patterson, Paul G. & McColl-Kennedy, Janet R.
- 88-104 Staff Word-of-Mouth (SWOM) and retail employee recruitment
by Keeling, Kathleen A. & McGoldrick, Peter J. & Sadhu, Henna
- 105-113 Effectiveness of Exaggerated Advertised Reference Prices: The Role of Decision Time Pressure
by Krishnan, Balaji C. & Dutta, Sujay & Jha, Subhash
2012, Volume 88, Issue 4
- 447-461 On the Value Relevance of Retailer Advertising Spending and Same-store Sales Growth
by Tuli, Kapil R. & Mukherjee, Anirban & Dekimpe, Marnik G.
- 462-475 The Impact of a New Retail Brand In-Store Boutique and its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending
by Netemeyer, Richard G. & Heilman, Carrie M. & Maxham, James G.
- 476-496 Game-Theoretic Coordination Mechanisms in Distribution Channels: Integration and Extensions for Models Without Competition
by Ingene, Charles A. & Taboubi, Sihem & Zaccour, Georges
- 497-511 Product Category Pricing and Future Price Attractiveness: 99-Ending Pricing in a Memory-Based Context
by Carver, James R. & Padgett, Daniel T.
- 512-527 It's Not All Relative: The Effects of Mental and Physical Positioning of Comparative Prices on Absolute versus Relative Discount Assessment
by Choi, Pilsik & Coulter, Keith S.
- 528-541 How Retailers’ Recommendation and Return Policies Alter Product Evaluations
by Kim, Junyong & Wansink, Brian
- 542-555 Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies
by MacKenzie, Scott B. & Podsakoff, Philip M.
2012, Volume 88, Issue 3
- 323-342 Brand Loyalty and Price Promotion Strategies: An Empirical Analysis
by Allender, William J. & Richards, Timothy J.
- 343-355 Brand-Pack Size Cannibalization Arising from Temporary Price Promotions
by Dawes, John G.
- 356-366 Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
by Evanschitzky, Heiner & Wangenheim, Florian v. & Wünderlich, Nancy V.
- 384-398 Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation
by Brocato, E. Deanne & Voorhees, Clay M. & Baker, Julie
- 399-411 Approach and Avoidance Motivation: Investigating Hedonic Consumption in a Retail Setting
by Arnold, Mark J. & Reynolds, Kristy E.
- 412-420 The Impact of Key Retail Accounts on Supplier Performance: A Collaborative Perspective of Resource Dependency Theory
by Hofer, Christian & Jin, Henry & Swanson, R. David & Waller, Matthew A. & Williams, Brent D.
- 421-436 The Accuracy of Design-based Judgments: A Constructivist Approach
by Orth, Ulrich R. & Malkewitz, Keven
- 437-444 Does Travel Time to Stores Matter? The Role of Merchandise Availability
by Grewal, Dhruv & Kopalle, Praveen & Marmorstein, Howard & Roggeveen, Anne L.
2012, Volume 88, Issue 2
- 191-205 Internationalization and Performance of Retail Firms: A Bayesian Dynamic Model
by Assaf, A. George & Josiassen, Alexander & Ratchford, Brian T. & Barros, Carlos Pestana
- 206-225 A Multiple-discrete/Continuous Model of Price Promotion
by Richards, Timothy J. & Gómez, Miguel I. & Pofahl, Geoffrey
- 226-235 Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New versus Traditional Focal Actions
by Breugelmans, Els & Köhler, Clemens F. & Dellaert, Benedict G.C. & de Ruyter, Ko
- 236-249 Role of Retailer Positioning and Product Category on the Relationship Between Store Brand Consumption and Store Loyalty
by González-Benito, Óscar & Martos-Partal, Mercedes
- 250-261 The Effects of Perceived Fairness on Customer Responses to Retailer SST Push Policies
by White, Allyn & Breazeale, Michael & Collier, Joel E.
- 276-290 Quality-based Price Discrimination: Evidence from Internet Retailers’ Shipping Options
by Li, Han & Dinlersoz, Emin
- 291-307 Mythic Agency and Retail Conquest
by Dobscha, Susan & Foxman, Ellen
- 308-322 Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes
by Rose, Susan & Clark, Moira & Samouel, Phillip & Hair, Neil
2012, Volume 88, Issue 1
- 7-19 Europoly Money: How Do Tourists Convert Foreign Currencies to Make Spending Decisions?
by Raghubir, Priya & Morwitz, Vicki G. & Santana, Shelle
- 20-33 Differential Effects of Value Consciousness and Coupon Proneness on Consumers’ Persuasion Knowledge of Pricing Tactics
by Pillai, Kishore Gopalakrishna & Kumar, V.
- 34-46 Price Awareness and Consumers’ Use of Deals in Brand Choice
by Murthi, B.P.S. & Rao, Ram C.
- 47-62 Modeling Dependencies in Brand Choice Outcomes Across Complementary Categories
by Ma, Yu & Seetharaman, P.B. & Narasimhan, Chakravarthi
- 63-71 The Role of Price in the Behavior and Purchase Decisions of Compulsive Buyers
by Kukar-Kinney, Monika & Ridgway, Nancy M. & Monroe, Kent B.
- 72-87 Effects of Expiration Date-Based Pricing on Brand Image Perceptions
by Theotokis, Aristeidis & Pramatari, Katerina & Tsiros, Michael
- 88-101 The Indirect Impact of Price Deals on Households’ Purchase Decisions Through the Formation of Expected Future Prices
by Zhang, Qin & Seetharaman, P.B. & Narasimhan, Chakravarthi
- 102-114 The impact of household level heterogeneity in reference price effects on optimal retailer pricing policies
by Kopalle, Praveen K. & Kannan, P.K. & Boldt, Lin Bao & Arora, Neeraj
- 115-130 The Impact and Determinants of Nine-Ending Pricing in Grocery Retailing
by Macé, Sandrine
- 131-144 Bid-Elicitation Interfaces and Bidding Behavior in Retail Interactive Pricing
by Spann, Martin & Häubl, Gerald & Skiera, Bernd & Bernhardt, Martin
- 145-155 Why Do We Care What Others Pay? The Effect of Other Consumers’ Prices on Inferences of Seller (Dis)Respect and Perceptions of Deservingness Violation
by Ashworth, Laurence & McShane, Lindsay
- 156-167 Vulnerability to Low-Price Signals: An Experimental Study of the Effectiveness of Genuine and Deceptive Signals
by Dutta, Sujay
- 168-179 Retailers’ Merchandise Organization and Price Perceptions
by Suri, Rajneesh & Cai, Jane Zhen & Monroe, Kent B. & Thakor, Mrugank V.
- 180-188 Bidding Strategies and Consumer Savings in NYOP Auctions
by Joo, Mingyu & Mazumdar, Tridib & Raj, S.P.
2011, Volume 87, Issue S1
- 3-16 Innovations in Retail Business Models
by Sorescu, Alina & Frambach, Ruud T. & Singh, Jagdip & Rangaswamy, Arvind & Bridges, Cheryl
- 17-28 Strategic Assortment Decisions in Information-Intensive and Turbulent Environments
by Dekimpe, Marnik G. & Gielens, Katrijn & Raju, Jagmohan & Thomas, Jacquelyn S.
- 29-42 Innovations in Shopper Marketing: Current Insights and Future Research Issues
by Shankar, Venkatesh & Inman, J. Jeffrey & Mantrala, Murali & Kelley, Eileen & Rizley, Ross
- 43-52 Innovations in Retail Pricing and Promotions
by Grewal, Dhruv & Ailawadi, Kusum L. & Gauri, Dinesh & Hall, Kevin & Kopalle, Praveen & Robertson, Jane R.
- 53-66 Retailing Innovations in a Globalizing Retail Market Environment
by Reinartz, Werner & Dellaert, Benedict & Krafft, Manfred & Kumar, V. & Varadarajan, Rajan
2011, Volume 87, Issue 4
- 427-443 “One-deal-fits-all?” On Category Sales Promotion Effectiveness in Smaller versus Larger Supermarkets
by Haans, Hans & Gijsbrechts, Els
- 444-461 Analysis of free gift card program effectiveness
by Khouja, Moutaz & Pan, Jingming & Ratchford, Brian T. & Zhou, Jing
- 462-478 Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes
by Suwelack, Thomas & Hogreve, Jens & Hoyer, Wayne D.
- 479-488 Reduce Content or Raise Price? The Impact of Persuasion Knowledge and Unit Price Increase Tactics on Retailer and Product Brand Attitudes
by Kachersky, Luke
- 489-501 Second-Hand Markets and Intrasupply Chain Competition
by Kogan, Konstantin
- 502-520 Retail Luxury Strategy: Assembling Charisma through Art and Magic
by Dion, Delphine & Arnould, Eric
- 521-539 Commitment in Marketing Channels: Mitigator or Aggravator of the Effects of Destructive Acts?
by Kim, Stephen K. & Hibbard, Jonathan D. & Swain, Scott D.
- 540-548 Two-Tier Store Brands: The Benefic Impact of a Value Brand on Perceptions of a Premium Brand
by Palmeira, Mauricio M. & Thomas, Dominic
- 549-562 Reducing the Size of Internal Hierarchy: The Case of Multi-Unit Franchising
by Jindal, Rupinder
- 563-578 In-Store Referrals on the Internet
by Cai, Gangshu (George) & Chen, Ying-Ju
- 579-597 Towards a Further Understanding of the Antecedents of Retailer New Product Adoption
by van Everdingen, Yvonne M. & Sloot, Laurens M. & van Nierop, Erjen & Verhoef, Peter C.
- 598-612 Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews
by Pan, Yue & Zhang, Jason Q.
2011, Volume 87, Issue 3
- 253-268 Franchising Research Frontiers for the Twenty-First Century
by Dant, Rajiv P. & Grünhagen, Marko & Windsperger, Josef
- 269-284 The Retailing Literature as a Basis for Franchising Research: Using Intellectual Structure to Advance Theory
by Chabowski, Brian R. & Hult, G. Tomas M. & Mena, Jeannette A.
- 285-305 Identity in Franchise Systems: The Role of Franchisee Associations
by Lawrence, Benjamin & Kaufmann, Patrick J.
- 306-319 What to Expect After the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships
by Blut, Markus & Backhaus, Christof & Heussler, Tobias & Woisetschläger, David M. & Evanschitzky, Heiner & Ahlert, Dieter
- 320-331 How Does the Franchisor's Choice of Different Control Mechanisms Affect Franchisees’ and Employee-Managers’ Satisfaction?
by Mellewigt, Thomas & Ehrmann, Thomas & Decker, Carolin
- 332-344 An Incomplete Contracting Model of Dual Distribution in Franchising
by Hendrikse, George & Jiang, Tao
- 345-365 Towards a Strategic Model of Global Franchise Expansion
by Aliouche, E. Hachemi & Schlentrich, Udo A.
- 366-380 An Empirical Analysis of Franchisee Value-in-Use, Investment Risk and Relational Satisfaction
by Grace, Debra & Weaven, Scott
- 381-392 Strategic Debt in Vertical Relations: Evidence from Franchising
by de Jong, Abe & Jiang, Tao & Verwijmeren, Patrick
- 393-405 Intellectual Property Securitization and Growth Capital in Retail Franchising
by Nisar, Tahir M.
- 406-417 Franchising and firm financial performance among U.S. restaurants
by Madanoglu, Melih & Lee, Kyuho & Castrogiovanni, Gary J.
2011, Volume 87, Issue 2
- 127-141 The Impact of Store-Price Signals on Consumer Search and Store Evaluation
by Ho, Hillbun (Dixon) & Ganesan, Shankar & Oppewal, Harmen
- 142-155 When Shelf-Based Scarcity Impacts Consumer Preferences
by Parker, Jeffrey R. & Lehmann, Donald R.
- 156-165 Temporal Reframing of Prices: When Is It Beneficial?
by Bambauer-Sachse, Silke & Grewal, Dhruv
- 166-181 Dynamics of Customer Response to Promotional and Relational Direct Mailings from an Apparel Retailer: The Moderating Role of Relationship Strength
by Gázquez-Abad, Juan Carlos & Canniére, Marie Hélène De & Martínez-López, Francisco J.
- 182-193 Price-Matching Guarantees with Endogenous Search: A Market Experiment Approach
by Yuan, Hong & Krishna, Aradhna
- 194-206 Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
by Lin, Jiun-Sheng Chris & Hsieh, Pei-Ling
- 207-224 I Have Paid Less Than You! The Emotional and Behavioral Consequences of Advantaged Price Inequality
by Gelbrich, Katja
- 225-241 An Examination of Frontline Cross-functional Integration during Retail Transactions
by Arndt, Aaron D. & Karande, Kiran & Landry, Timothy D.
- 242-251 To Justify or Not to Justify: The Role of Anticipated Regret on Consumers’ Decisions to Upgrade Technological Innovations
by Shih, Eric & Schau, Hope Jensen
2011, Volume 87, Issue 1
- 1-17 Does Online Information Drive Offline Revenues?
by Pauwels, Koen & Leeflang, Peter S.H. & Teerling, Marije L. & Huizingh, K.R. Eelko
- 18-30 Regional and Categorical Patterns in Consumer Behavior: Revealing Trends
by Trivedi, Minakshi
- 31-45 Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation
by Coelho, Filipe & Augusto, Mário & Lages, Luis Filipe
- 46-58 Aesthetics and the online shopping environment: Understanding consumer responses
by Wang, Yong Jian & Minor, Michael S. & Wei, Jie
- 59-74 Extranet Use and Building Relationship Capital in Interfirm Distribution Networks: The Role of Extranet Capability
by Spralls, Samuel A. & Hunt, Shelby D. & Wilcox, James B.
- 75-89 Effectiveness of In-Store Displays in a Virtual Store Environment
by Breugelmans, Els & Campo, Katia
- 90-100 What Drives Household Choice of Organic Products in Grocery Stores?
by Ngobo, Paul Valentin
- 101-110 Integrating Production Costs in Channel Decisions
by Wu, Ruhai & Basuroy, Suman & Beldona, Srinath
- 111-126 The Assimilative and Contrastive Effects of Word-of-Mouth Volume: An Experimental Examination of Online Consumer Ratings
by Khare, Adwait & Labrecque, Lauren I. & Asare, Anthony K.
2010, Volume 86, Issue 4
- 295-309 Cause-Relating Marketing: The Effects of Purchase Quantity and Firm Donation Amount on Consumer Inferences and Participation Intentions
by Folse, Judith Anne Garretson & Niedrich, Ronald W. & Grau, Stacy Landreth
- 310-321 Performance Implications of a Retail Purchasing Network: The Role of Social Capital
by Seevers, Matthew T. & Skinner, Steven J. & Dahlstrom, Robert
- 322-335 Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
by Benedicktus, Ray L. & Brady, Michael K. & Darke, Peter R. & Voorhees, Clay M.
- 336-354 An Empirical Analysis of the Extreme Cherry Picking Behavior of Consumers in the Frequently Purchased Goods Market
by Talukdar, Debabrata & Gauri, Dinesh K. & Grewal, Dhruv
- 355-371 A Second-hand Shoppers’ Motivation Scale: Antecedents, Consequences, and Implications for Retailers
by Guiot, Denis & Roux, Dominique
- 372-385 Exploring the post-termination stage of consumer–brand relationships: An empirical investigation of the premium car market
by Odekerken-Schröder, Gaby & Hennig-Thurau, Thorsten & Knaevelsrud, Anne Berit
- 386-400 Testing the Negative Effects of Time Pressure in Retail Supply Chain Relationships
by Thomas, Rodney W. & Esper, Terry L. & Stank, Theodore P.
- 401-413 A Decision Model for E-commerce-enabled Partial Market Exit
by Syam, Siddhartha & Bhatnagar, Amit
2010, Volume 86, Issue 3
- 209-210 The 2009 Nobel Prize in Economics to Oliver E. Williamson: Recognition of the Influence of Transaction Cost Economics on Business Research
by Dahlstrom, Robert & Nygaard, Arne
- 215-226 Transaction Cost Economics: The Natural Progression
by Williamson, Oliver E.
- 227-231 Transaction Cost Economics: The Origins
by Williamson, Oliver E.
- 232-247 Erin Anderson and the Path Breaking Work of TCE in New Areas of Business Research: Transaction Costs in Action
by Gatignon, Aline & Gatignon, Hubert
- 248-256 Transaction Cost Analysis in Marketing: Looking Back, Moving Forward
by John, George & Reve, Torger
- 257-269 Transaction Cost Theory and International Business
by Hennart, Jean-François
- 270-276 Oliver Williamson and His Impact on the Field of Strategic Management
by Nickerson, Jackson
- 277-283 Forward Integration and Innovation: Transaction Costs and Beyond
by Teece, David J.
- 284-290 Epilogue: Popperian Perspectives on Transaction Cost Economics and Future Directions of Empirical Research
by Dahlstrom, Robert & Nygaard, Arne
2010, Volume 86, Issue 2
- 125-136 Joint Optimization of Product Price, Display Orientation and Shelf-Space Allocation in Retail Category Management
by Murray, Chase C. & Talukdar, Debabrata & Gosavi, Abhijit
- 137-147 Optimal Returns Policy under Demand Uncertainty
by Gurnani, Haresh & Sharma, Arun & Grewal, Dhruv
- 148-158 Private Label Vendor Selection in a Supply Chain: Quality and Clientele Effects
by Kumar, Nanda & Radhakrishnan, Suresh & Rao, Ram C.
- 159-171 Optimizing and Evaluating Retail Assortments for Infrequently Purchased Products
by Miller, Christopher M. & Smith, Stephen A. & McIntyre, Shelby H. & Achabal, Dale D.
- 172-183 Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches
by Hall, Joseph M. & Kopalle, Praveen K. & Krishna, Aradhna
- 184-199 Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests
by Mitra, Debanjan & Fay, Scott
- 200-207 Country-of-Origin Premiums for Retailers in International Trades: Evidence from eBay's International Markets
by Hu, Ye & Wang, Xin
2010, Volume 86, Issue 1
- 1-10 Effects of Consumers’ Efforts on Price and Promotion Fairness Perceptions
by Xia, Lan & Kukar-Kinney, Monika & Monroe, Kent B.
- 11-21 Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience
by Mathwick, Charla & Wagner, Janet & Unni, Ramaprasad
- 22-36 Channel Selection and Coordination in Dual-Channel Supply Chains
by Cai, Gangshu (George)
- 37-50 The Role of Customer Factors in Multiple Store Patronage: A Cost–Benefit Approach
by Baltas, George & Argouslidis, Paraskevas C. & Skarmeas, Dionysis
- 51-68 The Dilemma of Pull and Push-Price Promotions
by Martín-Herrán, Guiomar & Sigué, Simon-Pierre & Zaccour, Georges
- 69-84 Price as an Indicator of Quality: Implications for Utility and Demand Functions
by Ding, Min & Ross, William T. & Rao, Vithala R.
- 85-93 The Relationships Among Manager-, Employee-, and Customer-Company Identification: Implications For Retail Store Financial Performance
by Lichtenstein, Donald R. & Netemeyer, Richard G. & Maxham, James G.
- 94-105 Retail Shelf Allocation: A Comparative Analysis of Heuristic and Meta-Heuristic Approaches
by Hansen, Jared M. & Raut, Sumit & Swami, Sanjeev
- 106-115 Online Shopper Motivations, and e-Store Attributes: An Examination of Online Patronage Behavior and Shopper Typologies
by Ganesh, Jaishankar & Reynolds, Kristy E. & Luckett, Michael & Pomirleanu, Nadia
2009, Volume 85, Issue 4
- 425-436 A Basket-mix Model to Identify Cherry-picked Brands
by McAlister, Leigh & George, Edward I. & Chien, Yung-Hsin
- 437-452 The Impact of Product-Country Image and Marketing Efforts on Retailer-Perceived Brand Equity: An Empirical Analysis
by Baldauf, Artur & Cravens, Karen S. & Diamantopoulos, Adamantios & Zeugner-Roth, Katharina Petra
- 453-467 Competitive and Cooperative Behavior in Embedded Markets: Developing an Institutional Perspective on Bazaars
by Varman, Rohit & Costa, Janeen Arnold
- 468-479 A Dynamic Model of Cross-Category Competition: Theory, Tests and Applications
by Bandyopadhyay, Subir
- 480-492 The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
by Babakus, Emin & Yavas, Ugur & Ashill, Nicholas J.
- 493-501 When Do Relationships Pay Off for Small Retailers? Exploring Targets and Contexts to Understand the Value of Relationship Marketing
by Adjei, Mavis T. & Griffith, David A. & Noble, Stephanie M.
- 504-505 Leading the Way: Reflections on the Editors of the Journal of Retailing
by Craig, C. Samuel
- 506-509 Transition and Transformation: Journal of Retailing 1985–1991
by Ghosh, Avijit
- 510-518 From Before the Beginning … to Beyond the Ending: Reflections on the Past, Present and Future of the Journal of Retailing
by Ingene, Charles A.
- 519-521 Through the Looking Glass
by Bucklin, Louis P.
- 522-526 Emerging Issues in Retailing Research
by Grewal, Dhruv & Levy, Michael
- 527-531 A Journal of Retailing Retrospective Based on ISI Web of Knowledge
by Dant, Rajiv P. & Brown, James R.
2009, Volume 85, Issue 3
- 245-257 Currency of Search: How Spending Time on Search is Not the Same as Spending Money
by Monga, Ashwani & Saini, Ritesh
- 258-273 Food for Thought: How Will the Nutrition Labeling of Quick Service Restaurant Menu Items Influence Consumers’ Product Evaluations, Purchase Intentions, and Choices?
by Burton, Scot & Howlett, Elizabeth & Tangari, Andrea Heintz
- 274-287 Influence of Soldout Products on Consumer Choice
by Ge, Xin & Messinger, Paul R. & Li, Jin
- 288-297 When Do Large Product Assortments Benefit Consumers? An Information-Processing Perspective
by Boyd, D. Eric & Bahn, Kenneth D.
- 298-307 The Relationship Between Consumers’ Tendencies to Buy Compulsively and Their Motivations to Shop and Buy on the Internet
by Kukar-Kinney, Monika & Ridgway, Nancy M. & Monroe, Kent B.
- 308-320 Affect and Retail Shopping Behavior: Understanding the Role of Mood Regulation and Regulatory Focus
by Arnold, Mark J. & Reynolds, Kristy E.
- 321-335 Dysfunctional Customer Behavior Severity: An Empirical Examination
by Reynolds, Kate L. & Harris, Lloyd C.
- 336-346 The Effects of Discount Location and Frame on Consumers’ Price Estimates
by DelVecchio, Devon & Lakshmanan, Arun & Krishnan, H. Shanker
- 347-362 Perceived Discrimination, Cashier Metaperceptions, Embarrassment, and Confidence as Influencers of Coupon Use: An Ethnoracial–Socioeconomic Analysis
by Brumbaugh, Anne M. & Rosa, José Antonio
- 363-375 Why Are Themed Brandstores So Powerful? Retail Brand Ideology at American Girl Place
by Borghini, Stefania & Diamond, Nina & Kozinets, Robert V. & McGrath, Mary Ann & Muñiz, Albert M. & Sherry, John F.
- 376-390 Reciprocal Effects Between Multichannel Retailers’ Offline and Online Brand Images
by Kwon, Wi-Suk & Lennon, Sharron J.
- 391-405 Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market
by Demoulin, Nathalie T.M. & Zidda, Pietro
- 406-419 Consequences of Value in Retail Markets
by Chaudhuri, Arjun & Ligas, Mark
2009, Volume 85, Issue 2
- 113-128 The Theoretical Domains of Retailing Research: A Retrospective
by Brown, James R. & Dant, Rajiv P.
- 129-144 Understanding Retail Managers’ Role in the Sales of Products and Services
by Arnold, Todd J. & Palmatier, Robert W. & Grewal, Dhruv & Sharma, Arun
- 145-158 Using Lexical Semantic Analysis to Derive Online Brand Positions: An Application to Retail Marketing Research
by Aggarwal, Praveen & Vaidyanathan, Rajiv & Venkatesh, Alladi
- 159-176 How Task-Facilitative Interactive Tools Foster Buyers’ Trust in Online Retailers: A Process View of Trust Development in the Electronic Marketplace
by Gupta, Pranjal & Yadav, Manjit S. & Varadarajan, Rajan
- 177-193 Performance Implications of Online Entry Timing by Store-Based Retailers: A Longitudinal Investigation
by Pentina, Iryna & Pelton, Lou E. & Hasty, Ronald W.
- 194-205 Role Stressors and Retail Performance: The Role of Perceived Competitive Climate
by Arnold, Todd & Flaherty, Karen E. & Voss, Kevin E. & Mowen, John C.
- 206-210 Valuing Exclusivity from Encroachment in Franchising
by Nair, Suresh K. & Tikoo, Surinder & Liu, Shuguang
- 211-221 Empirical Testing of the Reference-Price Effect of Buy-Now Prices in Internet Auctions
by Popkowski Leszczyc, Peter T.L. & Qiu, Chun & He, Yongfu
- 222-237 Customer Rage Episodes: Emotions, Expressions and Behaviors
by McColl-Kennedy, Janet R. & Patterson, Paul G. & Smith, Amy K. & Brady, Michael K.
2009, Volume 85, Issue 1
- 1-14 Customer Experience Management in Retailing: An Organizing Framework
by Grewal, Dhruv & Levy, Michael & Kumar, V.
- 15-30 Customer Experience Management in Retailing: Understanding the Buying Process
by Puccinelli, Nancy M. & Goodstein, Ronald C. & Grewal, Dhruv & Price, Robert & Raghubir, Priya & Stewart, David
- 31-41 Customer Experience Creation: Determinants, Dynamics and Management Strategies
by Verhoef, Peter C. & Lemon, Katherine N. & Parasuraman, A. & Roggeveen, Anne & Tsiros, Michael & Schlesinger, Leonard A.
- 42-55 Communication and Promotion Decisions in Retailing: A Review and Directions for Future Research
by Ailawadi, Kusum L. & Beauchamp, J.P. & Donthu, Naveen & Gauri, Dinesh K. & Shankar, Venkatesh
- 56-70 Retailer Pricing and Competitive Effects
by Kopalle, Praveen & Biswas, Dipayan & Chintagunta, Pradeep K. & Fan, Jia & Pauwels, Koen & Ratchford, Brian T. & Sills, James A.
- 71-83 Why is Assortment Planning so Difficult for Retailers? A Framework and Research Agenda
by Mantrala, Murali K. & Levy, Michael & Kahn, Barbara E. & Fox, Edward J. & Gaidarev, Peter & Dankworth, Bill & Shah, Denish
- 84-94 Supply Chain Management and Retailer Performance: Emerging Trends, Issues, and Implications for Research and Practice
by Ganesan, Shankar & George, Morris & Jap, Sandy & Palmatier, Robert W. & Weitz, Barton
- 95-111 Choosing the Right Metrics to Maximize Profitability and Shareholder Value
by Petersen, J. Andrew & McAlister, Leigh & Reibstein, David J. & Winer, Russell S. & Kumar, V. & Atkinson, Geoff
2008, Volume 84, Issue 4
- 371-397 Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature
by Dant, Rajiv P. & Brown, James R.
- 398-413 Multichannel Shopper Segments and Their Covariates
by Konuş, Umut & Verhoef, Peter C. & Neslin, Scott A.
- 414-423 Memory-Based Store Price Judgments: The Role of Knowledge and Shopping Experience
by Ofir, Chezy & Raghubir, Priya & Brosh, Gili & Monroe, Kent B. & Heiman, Amir
- 424-434 The Effect of Compensation on Repurchase Intentions in Service Recovery
by Grewal, Dhruv & Roggeveen, Anne L. & Tsiros, Michael
- 435-448 Relational Resources in Interorganizational Exchange: The Effects of Trade Equity and Brand Equity
by Davis, Donna F. & Mentzer, John T.
- 449-460 Consumer and Retailer Promotions: Who is Better Off?
by Sigué, Simon Pierre
- 461-476 Fraudulent Return Proclivity: An Empirical Analysis
by Harris, Lloyd C.
- 477-486 Order Effect and Vendor Inspection in Online Comparison Shopping
by Xu, Yunjie (Calvin) & Kim, Hee-Woong
- 487-499 The Use of Persuasion Management Strategies by Identity-Vulnerable Consumers: The Case of Urban Heterosexual Male Shoppers
by Tuncay, Linda & Otnes, Cele C.
2008, Volume 84, Issue 3
- 243-255 A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
by Brown, Steven P. & Lam, Son K.
- 256-267 Understanding the Determinants of Retail Strategy: An Empirical Analysis
by Gauri, Dinesh Kumar & Trivedi, Minakshi & Grewal, Dhruv
- 268-280 Consumer Responses to Vertical Service Line Extensions
by Lei, Jing & de Ruyter, Ko & Wetzels, Martin
- 281-296 The Impact of Brand Delisting on Store Switching and Brand Switching Intentions
by Sloot, Laurens M. & Verhoef, Peter C.
- 297-307 Do Shoppers Like Electronic Coupons?
by Chiou-Wei, Song-Zan & Inman, J. Jeffrey
- 308-324 Rapport-Building Behaviors Used by Retail Employees
by Gremler, Dwayne D. & Gwinner, Kevin P.
- 325-333 Optimal Guaranteed Profit Margins for Both Vendors and Retailers in the Fashion Apparel Industry
by Lee, Chang Hwan & Rhee, Byong-Duk
- 334-353 Retail Spectacles and Brand Meaning: Insights from a Brand Museum Case Study
by Hollenbeck, Candice R. & Peters, Cara & Zinkhan, George M.
- 354-369 “Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market
by Vanhamme, Joëlle & de Bont, Cees J.P.M.
2008, Volume 84, Issue 2
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