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Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

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  1. Hideaki Takagi & Yuta Kanai & Kazuo Misue, 2017. "Queueing network model for obstetric patient flow in a hospital," Health Care Management Science, Springer, vol. 20(3), pages 433-451, September.
  2. Mustafa Y. Sir & David Nestler & Thomas Hellmich & Devashish Das & Michael J. Laughlin & Michon C. Dohlman & Kalyan Pasupathy, 2017. "Optimization of Multidisciplinary Staffing Improves Patient Experiences at the Mayo Clinic," Interfaces, INFORMS, vol. 47(5), pages 425-441, October.
  3. Xu Sun & Yunan Liu, 2021. "Staffing many‐server queues with autoregressive inputs," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(3), pages 312-326, April.
  4. Carri W. Chan & Jing Dong & Linda V. Green, 2017. "Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies," Operations Research, INFORMS, vol. 65(2), pages 469-495, April.
  5. Clifford Stein & Van-Anh Truong & Xinshang Wang, 2020. "Advance Service Reservations with Heterogeneous Customers," Management Science, INFORMS, vol. 66(7), pages 2929-2950, July.
  6. Ibrahim, Rouba & Ye, Han & L’Ecuyer, Pierre & Shen, Haipeng, 2016. "Modeling and forecasting call center arrivals: A literature survey and a case study," International Journal of Forecasting, Elsevier, vol. 32(3), pages 865-874.
  7. Yiran Liu & Harsha Honnappa & Samy Tindel & Nung Kwan Yip, 2021. "Infinite server queues in a random fast oscillatory environment," Queueing Systems: Theory and Applications, Springer, vol. 98(1), pages 145-179, June.
  8. Kerry Fendick & Ward Whitt, 2022. "Heavy traffic limits for queues with non-stationary path-dependent arrival processes," Queueing Systems: Theory and Applications, Springer, vol. 101(1), pages 113-135, June.
  9. Ma, Ni & Whitt, Ward, 2016. "Efficient simulation of non-Poisson non-stationary point processes to study queueing approximations," Statistics & Probability Letters, Elsevier, vol. 109(C), pages 202-207.
  10. Ward Whitt & Wei You, 2018. "Using Robust Queueing to Expose the Impact of Dependence in Single-Server Queues," Operations Research, INFORMS, vol. 66(1), pages 184-199, January.
  11. Soovin Yoon & Laura A. Albert, 2018. "An expected coverage model with a cutoff priority queue," Health Care Management Science, Springer, vol. 21(4), pages 517-533, December.
  12. Huiqiao Su & Guohua Wan & Shan Wang, 2019. "Online scheduling for outpatient services with heterogeneous patients and physicians," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 123-149, January.
  13. Alberto Santis & Tommaso Giovannelli & Stefano Lucidi & Mauro Messedaglia & Massimo Roma, 2023. "A simulation-based optimization approach for the calibration of a discrete event simulation model of an emergency department," Annals of Operations Research, Springer, vol. 320(2), pages 727-756, January.
  14. Brandon M McConnell & Thom J Hodgson & Michael G Kay & Russell E King & Yunan Liu & Greg H Parlier & Kristin Thoney-Barletta & James R Wilson, 2021. "Assessing uncertainty and risk in an expeditionary military logistics network," The Journal of Defense Modeling and Simulation, , vol. 18(2), pages 135-156, April.
  15. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
  16. Britt W. J. Mathijsen & A. J. E. M. Janssen & Johan S. H. Leeuwaarden & Bert Zwart, 2018. "Robust heavy-traffic approximations for service systems facing overdispersed demand," Queueing Systems: Theory and Applications, Springer, vol. 90(3), pages 257-289, December.
  17. Youri Raaijmakers & Hansjörg Albrecher & Onno Boxma, 2019. "The Single Server Queue with Mixing Dependencies," Methodology and Computing in Applied Probability, Springer, vol. 21(4), pages 1023-1044, December.
  18. de Souza, Regiane Máximo & Morabito, Reinaldo & Chiyoshi, Fernando Y. & Iannoni, Ana Paula, 2015. "Incorporating priorities for waiting customers in the hypercube queuing model with application to an emergency medical service system in Brazil," European Journal of Operational Research, Elsevier, vol. 242(1), pages 274-285.
  19. Long He & Ho-Yin Mak & Ying Rong & Zuo-Jun Max Shen, 2017. "Service Region Design for Urban Electric Vehicle Sharing Systems," Manufacturing & Service Operations Management, INFORMS, vol. 19(2), pages 309-327, May.
  20. Yunan Liu & Ward Whitt & Yao Yu, 2016. "Approximations for heavily loaded G/GI/n + GI queues," Naval Research Logistics (NRL), John Wiley & Sons, vol. 63(3), pages 187-217, April.
  21. Jing Dong & Ohad Perry, 2020. "Queueing Models for Patient-Flow Dynamics in Inpatient Wards," Operations Research, INFORMS, vol. 68(1), pages 250-275, January.
  22. Sergey Stepanov & Mikhail Stepanov, 2021. "Estimation of the Performance Measures of a Group of Servers Taking into Account Blocking and Call Repetition before and after Server Occupation," Mathematics, MDPI, vol. 9(21), pages 1-24, November.
  23. Notz, Pascal M. & Wolf, Peter K. & Pibernik, Richard, 2023. "Prescriptive analytics for a multi-shift staffing problem," European Journal of Operational Research, Elsevier, vol. 305(2), pages 887-901.
  24. Yuta Kanai & Hideaki Takagi, 2021. "Markov chain analysis for the neonatal inpatient flow in a hospital," Health Care Management Science, Springer, vol. 24(1), pages 92-116, March.
  25. Wenqi Hu & Carri W. Chan & José R. Zubizarreta & Gabriel J. Escobar, 2018. "An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score," Manufacturing & Service Operations Management, INFORMS, vol. 20(3), pages 531-549, July.
  26. Gabriel Zayas-Cabán & Mark E. Lewis, 2020. "Admission control in a two-class loss system with periodically varying parameters and abandonments," Queueing Systems: Theory and Applications, Springer, vol. 94(1), pages 175-210, February.
  27. Heemskerk, M. & Mandjes, M. & Mathijsen, B., 2022. "Staffing for many-server systems facing non-standard arrival processes," European Journal of Operational Research, Elsevier, vol. 296(3), pages 900-913.
  28. Shan Wang & Nan Liu & Guohua Wan, 2020. "Managing Appointment-Based Services in the Presence of Walk-in Customers," Management Science, INFORMS, vol. 66(2), pages 667-686, February.
  29. Ran Liu & Michael E. Kuhl & Yunan Liu & James R. Wilson, 2019. "Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes," INFORMS Journal on Computing, INFORMS, vol. 31(2), pages 347-366, April.
  30. Amir Rastpour & Armann Ingolfsson & Bora Kolfal, 2020. "Modeling Yellow and Red Alert Durations for Ambulance Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(8), pages 1972-1991, August.
  31. Alberto De Santis & Tommaso Giovannelli & Stefano Lucidi & Mauro Messedaglia & Massimo Roma, 2020. "An optimal non-uniform piecewise constant approximation for the patient arrival rate for a more efficient representation of the Emergency Departments arrival process," DIAG Technical Reports 2020-01, Department of Computer, Control and Management Engineering, Universita' degli Studi di Roma "La Sapienza".
  32. G. Bet, 2020. "An alternative approach to heavy-traffic limits for finite-pool queues," Queueing Systems: Theory and Applications, Springer, vol. 95(1), pages 121-144, June.
  33. Noah Gans & Haipeng Shen & Yong-Pin Zhou & Nikolay Korolev & Alan McCord & Herbert Ristock, 2015. "Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 17(4), pages 571-588, October.
  34. James Dong & Ward Whitt, 2015. "Using a birth‐and‐death process to estimate the steady‐state distribution of a periodic queue," Naval Research Logistics (NRL), John Wiley & Sons, vol. 62(8), pages 664-685, December.
  35. Ward Whitt & Jingtong Zhao, 2017. "Many‐server loss models with non‐poisson time‐varying arrivals," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(3), pages 177-202, April.
  36. Yoon, Soovin & Albert, Laura A., 2021. "Dynamic dispatch policies for emergency response with multiple types of vehicles," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
  37. Yoon, Soovin & Albert, Laura A., 2020. "A dynamic ambulance routing model with multiple response," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 133(C).
  38. Ansari, Sardar & Yoon, Soovin & Albert, Laura A., 2017. "An approximate hypercube model for public service systems with co-located servers and multiple response," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 103(C), pages 143-157.
  39. Kouki, Chaaben & Legros, Benjamin & Zied Babai, M. & Jouini, Oualid, 2020. "Analysis of base-stock perishable inventory systems with general lifetime and lead-time," European Journal of Operational Research, Elsevier, vol. 287(3), pages 901-915.
  40. D. T. Koops & O. J. Boxma & M. R. H. Mandjes, 2017. "Networks of $$\cdot /G/\infty $$ · / G / ∞ queues with shot-noise-driven arrival intensities," Queueing Systems: Theory and Applications, Springer, vol. 86(3), pages 301-325, August.
  41. Long He & Guangrui Ma & Wei Qi & Xin Wang, 2021. "Charging an Electric Vehicle-Sharing Fleet," Manufacturing & Service Operations Management, INFORMS, vol. 23(2), pages 471-487, March.
  42. Yin-Chi Chan & Eric W. M. Wong & Gavin Joynt & Paul Lai & Moshe Zukerman, 2018. "Overflow models for the admission of intensive care patients," Health Care Management Science, Springer, vol. 21(4), pages 554-572, December.
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