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Service quality in higher education: The role of student expectations

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Cited by:

  1. Philippe Batifoulier & Denis Abecassis & Nicolas da Silva & Victor Duchesne & Léonard Moulin, 2016. "L’utilité sociale de la dépense publique," Working Papers hal-01421197, HAL.
  2. Peter Madzík & Pavol Budaj & Dalibor Mikuláš & Dominik Zimon, 2019. "Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study," Administrative Sciences, MDPI, vol. 9(1), pages 1-18, January.
  3. Sandra Brkanlić & Javier Sánchez-García & Edgar Breso Esteve & Ivana Brkić & Maja Ćirić & Jovana Tatarski & Jovana Gardašević & Marko Petrović, 2020. "Marketing Mix Instruments as Factors of Improvement of Students’ Satisfaction in Higher Education Institutions in Republic of Serbia and Spain," Sustainability, MDPI, vol. 12(18), pages 1-16, September.
  4. Chris Vassiliadis & Constantinos-Vasilios Priporas & Victoria Bellou & Andreas Andronikidis, 2013. "Customers' cognitive patterns of assurance: a dual approach," The Service Industries Journal, Taylor & Francis Journals, vol. 33(13-14), pages 1242-1259, October.
  5. Lucio Masserini & Matilde Bini & Monica Pratesi, 2019. "Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 91-115, November.
  6. Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
  7. David Schüller & Martina Rašticová & Štěpán Konečný, 2013. "Measuring student satisfaction with the quality of services offered by universities - Central European View," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 61(4), pages 1105-1112.
  8. Silvia Bacci & Michela Gnaldi, 2015. "A classification of university courses based on students’ satisfaction: an application of a two-level mixture item response model," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(3), pages 927-940, May.
  9. MUNTHIU Maria-Cristiana & CETINA Iuliana, 2016. "Understanding Students' Perception, Expectations And The Need Of Innovating Educational Services In The Digital Economy Context," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 68(3), pages 103-113, December.
  10. Shivangi Dhawan, 2022. "Higher Education Quality and Student Satisfaction: Meta-Analysis, Subgroup Analysis and Meta-Regression," Metamorphosis: A Journal of Management Research, , vol. 21(1), pages 48-66, June.
  11. Isakin, Maksim & Teplykh, Grigory, 2011. "Research of higher engineering education quality on the base of students Interviewing data by nonlinear principal components analysis (NLPCA)," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 21(1), pages 70-96.
  12. Said, Alison, 2018. "Vocational teaching-learning through the eyes of undergraduate vocational students in Malta: A qualitative exploratory study," International Journal for Research in Vocational Education and Training (IJRVET), European Research Network in Vocational Education and Training (VETNET), European Educational Research Association, vol. 5(1), pages 42-63.
  13. Alexandra-Maria Drule & Irimie Emil Popa & Razvan Nistor & Alexandru Chis, 2014. "Quality of the Teaching Process and its Factors of Influence from the Perspective of Future Business Specialists," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 827-827, August.
  14. Khairunnisa & Agus Purwito & Pudji Muljono, 2017. "The Major Minor Curriculum Application in Preparing the Communication Science and Community Development Graduates to the World of Work: Graduates Perception (Case Study in Bogor Agricultural Universit," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 4(3), pages 100-107.
  15. Iryna Zadorozhna & Olha Datskiv & Olena Shon, 2020. "Exploring Students’ Expectations of the University Course," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 12(1Sup1), pages 293-303, March.
  16. Syed Alwi, Sharifah Faridah & Kitchen, Philip J., 2014. "Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes?," Journal of Business Research, Elsevier, vol. 67(11), pages 2324-2336.
  17. Wilhelms, Mark-Philipp & Henkel, Sven & Falk, Tomas, 2017. "To earn is not enough: A means-end analysis to uncover peer-providers' participation motives in peer-to-peer carsharing," Technological Forecasting and Social Change, Elsevier, vol. 125(C), pages 38-47.
  18. Ali Mohammad Varzi & Koroush Saki & Khalil Momeni & Ghasem Rajabi Vasokolaei & Zahra Khodakaramifard & Morteza Arab Zouzani & Habib Jalilian, 2016. "The Health Tourists' Satisfaction Level of Services Provided: A Cross-Sectional Study in Iran," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(9), pages 294-294, September.
  19. Davit Narmania & Eka Chokheli & Ekaterine Gulua & Sesili Tabatadze, 2022. "The Results of a Study of Students' Attitudes to the Demand for Competencies in the Labor Market," International Journal of Social Sciences, European Research Center, vol. 11(1), pages 29-72, March.
  20. Montserrat Díaz-Méndez & Mario R. Paredes & Michael Saren, 2019. "Improving Society by Improving Education through Service-Dominant Logic: Reframing the Role of Students in Higher Education," Sustainability, MDPI, vol. 11(19), pages 1-14, September.
  21. E. F. ESHUN & A. K. Badu & P. Korwu, 2018. "Impact of Service Quality on Students¡¯ Satisfaction in a Ghanaian Public Tertiary Institution," International Journal of Learning and Development, Macrothink Institute, vol. 8(3), pages 97-112, September.
  22. Milad Kalantari Shahijan & Sajad Rezaei & Vinitha Padmanabhan Guptan, 2018. "Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(2), pages 205-234, June.
  23. Philippe Batifoulier & Denis Abecassis & Nicolas da Silva & Victor Duchesne & Léonard Moulin, 2016. "L’utilité sociale de la dépense publique," CEPN Working Papers hal-01421197, HAL.
  24. Mirela Mabic, 2014. "Quality In Higher Education – Which Dimensions Can Be Identified From The Responses Of Students Of Economics," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 10, pages 721-731.
  25. Taiye Tairat Borishade & Rowland Worlu & Olaleke Oluseye Ogunnaike & Deborah Oluwaseun Aka & Joy Ifiavor Dirisu, 2021. "Customer Experience Management: A Study of Mechanic versus Humanic Clues and Student Loyalty in Nigerian Higher Education Institution," Sustainability, MDPI, vol. 13(12), pages 1-9, June.
  26. Prashant Mahajan & Vaishali Patil, 2021. "Making it normal for new enrollments: Effect of institutional and pandemic influence on selecting an engineering institution under the COVID-19 pandemic situation," Papers 2103.13297, arXiv.org.
  27. David Schüller & Vít Chlebovský & Karel Doubravský & Vladimír Chalupský, 2014. "The Conceptual Scheme for Managing University Stakeholders' Satisfaction," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1385-1393.
  28. Lee, Wan-I & Chang, Chih-Yuan & Liu, Yu-Lun, 2010. "Exploring customers’ store loyalty using the means-end chain approach," Journal of Retailing and Consumer Services, Elsevier, vol. 17(5), pages 395-405.
  29. Lassala, Carlos & Burrus, Robert T. & Graham, J. Edward, 2016. "Business school grading on both sides of the Atlantic," Journal of Business Research, Elsevier, vol. 69(11), pages 5106-5110.
  30. Nuri Mohamed M. Otman, 2020. "Quality of higher education and incidence of learning styles: A Review," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(3), pages 141-148, April.
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