IDEAS home Printed from https://ideas.repec.org/p/tsa/wpaper/0067mgt.html
   My bibliography  Save this paper

Implications of the Affective Response to Psychological Contract Breach

Author

Listed:
  • Mark M. Suazo

    (University of Texas at San Antonio)

Abstract

Purpose The purpose of this study is to examine the impact of psychological contract violation (PCV) as a mediating variable in the relationship between psychological contract breach (PCB) and workplace attitudes and behaviors. In addition, this study aims to expand the generalizability of psychological contract theories by examining service-oriented employees rather than a population of managers as in most research on PCB. Design/methodology/approach A survey was conducted on 196 service-oriented employees working in the United States. Factor analyses (principle components, varimax rotation) were conducted on all of the variables in the study to determine the factorial independence of the constructs. Hierarchical multiple regression analyses were conducted to test the main effects and mediating hypotheses. Findings PCV was found to fully mediate the relationship between PCB and job satisfaction, organizational commitment, intent to quit, perceived organizational support, service delivery service-oriented organizational citizenship behaviors, and participation service-oriented organizational citizenship behaviors. PCV partially mediated the relationship between PCB and loyalty service-oriented organizational citizenship behaviors. PCV was not found to mediate the relationship between PCB and in-role job performance. Research limitations/implications The use of a cross-sectional design does not allow for definitive conclusions regarding causality and there is a possibility that the results may be influenced by common method variance. Practical implications Managers need to carefully consider the psychological contracts of their subordinates. The perception of PCB may negatively impact a whole host of workplace outcomes, particularly when PCB leads to PCV. Originality/value This paper empirically examines the PCB??PCV??Outcomes model using a sample of service-oriented employees.

Suggested Citation

  • Mark M. Suazo, 2007. "Implications of the Affective Response to Psychological Contract Breach," Working Papers 0028, College of Business, University of Texas at San Antonio.
  • Handle: RePEc:tsa:wpaper:0067mgt
    as

    Download full text from publisher

    File URL: http://interim.business.utsa.edu/wps/mgt/0028MGT-386-2007.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jackie Coyle‐Shapiro & Ian Kessler, 2000. "Consequences Of The Psychological Contract For The Employment Relationship: A Large Scale Survey," Journal of Management Studies, Wiley Blackwell, vol. 37(7), pages 903-930, November.
    2. Coyle-Shapiro, Jacqueline & Morrow, Paula & Kessler, Ian, 2006. "Serving two organizations : exploring the employment relationship of contracted employees," LSE Research Online Documents on Economics 2665, London School of Economics and Political Science, LSE Library.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sattar A. Mansi & Yaxuan Qi & John K. Wald, 2011. "Debt Covenants, Bankruptcy Risk, and Issuance Costs," Working Papers 0024, College of Business, University of Texas at San Antonio.
    2. Protsiuk Olga, 2019. "The Relationships Between Psychological Contract Expectations and Counterproductive Work Behaviors: Employer Perception," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 27(3), pages 85-106, September.
    3. Anthony Sumnaya Kumasey & Eric Delle & Samuel Batchison Ofei, 2014. "Occupational Stress and Organizational Commitment: Does Sex and Managerial Status Matter?," International Journal of Business and Social Research, LAR Center Press, vol. 4(5), pages 173-182, May.
    4. Chih-Ting Shih & Cheng-Chen Lin, 2014. "From good friends to good soldiers: A psychological contract perspective," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 309-326, March.
    5. Kraak, Johannes Marcelus & Lunardo, Renaud & Herrbach, Olivier & Durrieu, François, 2017. "Promises to employees matter, self-identity too: Effects of psychological contract breach and older worker identity on violation and turnover intentions," Journal of Business Research, Elsevier, vol. 70(C), pages 108-117.
    6. Dan S. Chiaburu & Subrata Chakrabarty & Jiexin Wang & Ning Li, 2015. "Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis," Management International Review, Springer, vol. 55(5), pages 707-736, October.
    7. Thomas Zagenczyk & Ray Gibney & W. Few & Kristin Scott, 2011. "Psychological Contracts and Organizational Identification: The Mediating Effect of Perceived Organizational Support," Journal of Labor Research, Springer, vol. 32(3), pages 254-281, September.
    8. Sally Sambrook & Delia Wainwright, 2010. "The Psychological Contract: Who's Contracting with Whom? Towards a Conceptual Model," Working Papers 10013, Bangor Business School, Prifysgol Bangor University (Cymru / Wales).
    9. James Kwame Mensah, 2019. "Talent Management and Employee Outcomes: A Psychological Contract Fulfilment Perspective," Public Organization Review, Springer, vol. 19(3), pages 325-344, September.
    10. Chieh-Peng Lin & Chou-Kang Chiu & Na-Ting Liu, 2019. "Developing virtual team performance: an integrated perspective of social exchange and social cognitive theories," Review of Managerial Science, Springer, vol. 13(4), pages 671-688, August.
    11. Kenneth de Roeck & Nicolas Raineri & David Jones & Sabrina Scheidler, 2024. "Giving the benefit of the doubt: Investigating the insurance-like effect of CSR in mitigating negative employee reactions to psychological contract breach," Post-Print hal-04238140, HAL.
    12. Gibbs, Jennifer L. & Eisenberg, Julia & Fang, Chengyu & Wilkenfeld, J. Nan, 2023. "Examining how organizational continuities and discontinuities affect the job satisfaction of global contractors," Journal of International Management, Elsevier, vol. 29(5).
    13. Michael White & Alex Bryson, 2018. "HPWS in the Public Sector: Are There Mutual Gains?," DoQSS Working Papers 18-10, Quantitative Social Science - UCL Social Research Institute, University College London.
    14. Anna ROGOZIÑSKA-PAWE£CZYK, 2015. "The Dynamic Character of a Psychological Contract between the Superior and the Employee (According to Empirical Research)," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 18(2), pages 271-284, December.
    15. Yoshiko DeMotta & Sankar Sen, 2017. "How psychological contracts motivate employer-brand patronage," Marketing Letters, Springer, vol. 28(3), pages 385-395, September.
    16. repec:iim:iimawp:13106 is not listed on IDEAS
    17. Torka, Nicole & Goedegebure, Ivy, 2017. "Perceived distributive justice and Leader-Member Exchange: An exploration among Dutch and Polish (agency) workers [Wahrgenommene Verteilungsgerechtigkeit und Leader-Member Exchange: Eine Exploratio," Industrielle Beziehungen. Zeitschrift für Arbeit, Organisation und Management, Verlag Barbara Budrich, vol. 24(1), pages 100-123.
    18. Shaiful Annuar Khalid & Hassan Ali & Mohammad Ismail & Norshimah Abdul Rahman & Kamsol Mohamed Kassim & Rozihana Shekh Zain, 2009. "Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry," International Journal of Psychological Studies, Canadian Center of Science and Education, vol. 1(1), pages 1-16, June.
    19. Heffernan Margaret & Rochford Eoin, 2017. "Psychological contract breach and turnover intention: the moderating effects of social status and local ties," The Irish Journal of Management, Sciendo, vol. 36(2), pages 99-115.
    20. Cam Caldwell, 2011. "Duties Owed to Organizational Citizens – Ethical Insights for Today’s Leader," Journal of Business Ethics, Springer, vol. 102(3), pages 343-356, September.
    21. Richa Awasthy & Rajen K. Gupta, 2011. "DO NON-WORK PRACTICES IN MNCs OPERATING IN INDIA IMPACT ORGANIZATIONAL COMMITMENT?," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 2(2).

    More about this item

    Keywords

    Psychological Contract Breach; Psychological Contract Violation; Organizational Citizenship Behaviors; Attitudes; Behaviors;
    All these keywords.

    JEL classification:

    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tsa:wpaper:0067mgt. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wendy Frost (email available below). General contact details of provider: https://edirc.repec.org/data/cbutsus.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.